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MultiChoice / xtraview

South Africa Review updated:

My elderly parents decided to install a XtraView decoder.Bought the box and installation done. Then called the USELESS call centre to setup, on hold for 40 min (no luck). Then decided to rather drive to Multichoice, only to find out the closest office is 35km away. Arrives at the office with a que lined up outside and issued a #324. After standing in this que for more than an hour they had to give up as they could not stand anymore (SHAME ON YOU MULTICHOICE). I then go to their home and call the call centre, 54 min on hold, finally get an answer, a further hour on my cell to setup the XtraView. Great now it works and my dad gets call from Mutichoice the next day asking if all is fine, great. Now 2 weeks later they receive a statement for 2 premium subscriptions, call the call centre and told they don't have a record of a XtraView setup (USELESS). Now we have to start the process again. Totally disgusted with the worthless and incompetence of Multichoice, can not wait for a decent alternative to this useless bunch of heartless exploiters. Sure I will receive a e-mail excuse as usual, anyway if Multichoice want to call with their story my # is [protected]

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Comments

  • Si
      11th of Feb, 2015

    Am from nebo in Limpopo multi choice is not reliable to its customers, is always charging extra amount we are paying 270 but this year of 2015 february I paid over 450, why is this company doing this to us we are making business to grow I think if they can hav competition things will improve or maybe they do not know the meaning of customer service i think your staff still need training about how to treat customer, you know when you make one customer unhappy he/she will tell 10 more customers about your bad attidute or treatment and you will lose customers and your company is one of those who dnt care about their customers so you wil lose more and more everyday until you change to put customers first

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