Oct 20, 2008 my sewer line was infiltrated with about 6 ft of roots from my tree (now mind you, I bought my house in Oct '06.) I paid $9100 to have MR. ROOTER (pieces of Sh%#) come out, put approx 30 ft of liner in, and they "fixed it" with a warranty. (Long story short...)
Oct 20, 2009... "Happy 1 Year Anniversary!" Guess what... Roots are back @ 20 ft, sewer needs to be re-lined again. They came out, told me it was under warranty (duh), and said someone would get back to me Friday... that was 2 days ago. I just called again and left a message for Scott the mgr to contact me. The last time I called, Wed, I was told that someone would contact me soon. What the hell is "soon" to them? I'm trying to be patient, however it's wearing thin. (702-457-5191, feel free to prank call them.) And they also told me taking out the tree wouldn't have made a diff.
This is a "warranty fix." It began on October 19, 2009@ about 7:30pm... still not fixed. I spoke w/ Scott in Vegas on Friday and has was very rude and curt. (my big work of the day!) This was all AFTER calling Anthony, in Los Angeles (above Scott.) I had asked Scott, since I have had to take time out of MY day, MY family and My work to make all these calls and to get someone to contact... can someone compensate me, after all, it's been going on for a year (off n' on...) & $9100 (paid October 2008.)
* Scott's reply was: "I'm NOT going to pay YOU to fix YOUR problem."
What a great representative of the company... NOT!
Feel free to write and express your feelings! I have. =)
"firstname.lastname@example.org" ; "John.Akhoian@mrmooterla.com" (Current Owner at Mr Rooter)