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Motherhood Maternity / billed three times for one order

1 United States

I placed an order online for 71.37. My account was charged 71.37 2 times. I called to complain and the call center refuse to remove charge or allow me to speak to supervisor. The associate told me the charge would fall off once the order shipped. I asked when it was scheduled to ship and she told me it shipped out already. I asked why she still refused to remove charge and she told me to wait 3 to 5 business days. The next day I found another charge for 17.53 from motherhood Maternity. I again called, motherhood told me that charge was added due to a shirt being on back order and that I would be charged the difference between the 17.53 and the 71.37 as well. I asked why since by this time my account had been charged 71.37 two times and 17.53 once. The associate refused to let me speak to supervisor. I also asked why they would not credit me 17.53 for back order since i would not be receiving it, instead of charging me for absent shirt a third time. She refused to help me. I filed a complaint with my bank and the BBB.

May 18, 2013

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