Mor Furniture
Reviews and Complaints

cannot believe you. I was greeted right away as were all of the people that I personally recommended to go there. Sure you walked past 5 commissioned salespeople that simply ignored you and didn't want to make money. You sound like you are from another furniture store trying to keep people away from your competition

Sales wise, they are typical "car salesman" type, we knew what we wanted when we went in, but we let the salesman do his talk anyway..lol We were told our items were out of stock and would recieve them in 3wks. At the the 3rd wk, we were told 2more weeks. I was livid. I complained and blew up their phones until they found a way to get me my couches. A wk later, but with free delivery that came on time.

I guess I was a lucky one.

Do not order anything from Mor, there delivery is the worst ever. It may show up eventually if your lucky probably piece by piece. I am still missing one piece of furniture, they tell me it will be in a certain day then of course that day changes. I did get my couch on the correct date, but they had to come back three different times in one day. First they forgot the legs, then the forgot the pillows. What a reputable company. Good luck calling corporate customer service, you can be on hold for hours then they don't do anything except give you another runaround and broken promises.

They have the Worst delivery EVER! They promise to have it to you in a four hour window and call to tell you they can't make it! One delivery guy told me that I was his 9th delivery and he was on his 2nd at 10:30 pm! He told me he could Maybe have it to me by 4 am, UMMM NO thanks! you can keep your furniture! The Store personel is great but delivery is noooo good at all!

My couch broke just after a year! Half of the couch is sitting on the ground due to the frame being broken. I contacted Mor and was told sorry it's after a year (1 week) and it's not warrantied. But the couch has a LIFETIME warranty. After 6 MONTHS, of me calling back over and over again they agreed to send someone. Five minutes before the guy was supposed to show up we get a call saying sorry we canceled your appt. we won't come out until you pay us $50. So waiting and waiting for a call from the Manager never came... I called again and again then I was told that the couch and the manufacture are out of business so sorry.. Huh? I called again today and now was told that the couch is discontinued but I will have to take my problem up with the manufacture. I thought that they were out of business? SO now I am being told that even if we were to pay them the service fee they wouldn't be able to do anything for us anyway because the couch is discontinued and the parts are not available. So you were going to charge me knowing that you couldn't even get the parts? So now I have the manufacture's number that was supposedly out of business and was told so sorry.

Mor Furniture has no customer service. We recently bought a couch & loveseat, they said it would be delivered that evening. The delivery truck arrived at 12:30 in the morning. We were so tired we were not thinking straight & accepted it. The next morning it was obvious that the furniture was too large for the room. We called their so called customer service dept less than 12 hours after it was delivered. They told us, too bad you'll have to keep it we don't accept returns once an item is delivered. Have you ever heard of a reputable company pulling a stunt like that? I would never buy anything from this company again. If you read any positive reviews regarding Mor Furniture it was probably planted there by one of there sales people. Do yourself a favor buy your furniture from
a more reputable company!

Purchased two end tables on 15 March 2017. I would be called when they arrived and I would pick them up. After 2 weeks, I called and inquired about them. I was then told that they would not be here until 30 APRIL 2017. That is 7 weeks to wair for two end tables. I asked if I could have the ones on the floor of their store and I was told no and that there is nothing they could do about it. I was extrememly disappointed with the customer service. I could not beleive it would take 7 weeks to get an item ordered.

We bought a dining table set from Mor Furniture for $1200 in February 2017. We didn't receive our furniture (including a sectional we got) until April. By May the chairs started to wobble and the screws came lose on most of them. By June one of the legs busted on one chair and by September another leg busted. You'd think that for all the money we paid that it last a LOT LONGER than a few months. Fortunately, the sectional we got is still in excellent condition. As far as the dining chairs, I am extremely disappointed at the quality especially for the amount that we paid for them. You can bet that I won't be back there.

I bought a table from mor furniture 08/23/09 it was supposed to be delivered 9/19. They kept pushing the delivery date back, so finally on 10/23 they gave me a new delivery date of 11/01. well my housewarming/daughters 3rd birthday party was scheduled for that day. needless to say that was not going to work for us. so they said we could come and pick it up. we did that. brought it home and put it together. when we took the top of the table out of the packaging, we noticed it was chipped. so we called them to complain and do you think they would pay us back for the delivery fee or replace the table top? no they blamed us and told me that i chose to pick the table up. Then they offered us 100$ to just keep the damaged table. after constant phone calls to complain, they offered to send out a technician to inspect the table but would not guarantee a thing and would not reimburse their previous offer of 100$. we spent over 2017$ in their store...their customer service help and policies are bull ###. I will NEVER buy another item from Mor nor will i ever tell anyone to shop there.

I purchased an entertainment center on 9-30 and they changed delivery dates 3 times. When I tried to cancel the order, I left messages and no one returned my calls. Finally I did get through to an operator but they said they could cancel the order but would not refund my money on my credit card unless I came into the store to do it in person. I complained to my bank and got a temporary refund while they investigate but even the temporary refund will take 7 days to processs so Mor gets to use my money until then and I have a bare spot in my living room where the entertainment center should go.

I am going to Jeromes, where they deliver the furniture in 24 hours and don't lie about it.

I purchsed my bedroom set which was very expenssive for the quality not even 3 months and my mattress set had already dents in them. very poor quality . After several attempts to contact them it has already been more than a year, and i am about to go drop them off at their store. I am very tired that still nothing has been done.

I worked in a furniture store as salesperson and delivery man for many years. A delivery truck delivering at 12:30 AM? Never heard of anything like that before. When a customer orders something and then decides they don't like it in their room, that should be their own problem as long as the furniture is not damaged. We as salespeople are trained to spot a customer such as this. We charge them extra for delivery, and if the piece is not on the floor, we quote them a higher price. This is because in the long run we are going to have to send someone out to fix an imaginary problem. If you want better service and products, buy from a smaller, family-owned store that deals with locally made products. People think locally handcrafted, solid wood furniture is way out of their price range, but the truth is that if its locally made its the about the same price as the China made pieces. Pennsylvania, Virginia & New York have some of the best solid wood stores in the country. So you live on the west coast? No problems here either. If its shipped you don't have to pay sales tax. Shipping is often less than sales tax.

I Agree very crappy furniture, and they keep replace your furniture with damaged parts, they don't even inspect their replacement parts, i had a broken wood in the bed headboard, they brought 2 replacements, both they were damaged and had to refuse after waiting days and days and 5 hours each time, no MOR any More

Yes they are running the bigggest scam out there o went through the same thing making extra payments and they would put it in some reserve account instead of applying it so i could pay it off faster Ryan Iam at a lost of words for him, if I wouldnt have paid so much down in the begining I would have told them to come pick up there cheap furniture. Can we get a class action law suit

Same problem here... I financed a couch and coffee table from Mor/TRS and paid $1000 into the principle payment our second month into the loan, our total finance amount was only $1299.00 and we had already given them a $250 down payment and delivery fee ( originally we were told delivery was free), so we only owed $263 total according to their "computer screen." Who knows if that was true. So the next month comes and I call to make the payment, they tell me that I owe nearly $500 to payoff my account! After arguing for over 30 minutes or more with a guy (who apparently no longer works there) I tell him to have a manager or corporate person call me. No one calls. I eventually get a call asking me to make my "late payment." I then was told that my due date had ben changed to the 1st from the 15th and that my late payment was taken from my principal payment made earlier! This change in due dates was company wide and automatic they tell me, of cousrse no notices were sent out. I said Im not paying for their mistake and I am perfectly fine with going to Court.Here's a timeline of events Ive created in anticipation of going to court:

• Financed Couch and Coffee Table from Mor Furniture with their EZ-Finance Option (TRS Finance Co.)

• Made first Finance Payment (approx..$250) to TRS and Paid for Delivery of our property

• Paid $1000 into the principle of the finance contract

• Called to make final payment of $263 and was told that I was late and there were late charges and that they had already taken the payment out of the previously paid $1000 that was supposed to go to principle.

• I explained that my due date was on the 16th of each month and that I had not changed it. Adam (TRS Employee) argued that I did change it, and that it is now on the 1st. I told him to look into it further and to have a manager or corporate person call me. He said he would but it wouldn’t matter, and that I owed nearly $500 more to pay off the contract instead of the $263.

• I waited for a call back, but it never came. I eventually got a call from a lady, who knew nothing about the previous conversation with adam, stating that he no longer works at TRS. She said that they made a change to their due dates for all customers, making half on the 1st, and half on the 15th. No notice was ever mailed or phone call given to notify anyone of this change.

• I explained that I am not paying the additional finance charges for the months in question due to the lack of notification of my due date change. I am not responsible for their mistake and that was not part of our agreement.

• I said that I could make the final payment and they can accept their mistake of not notifying me and this can be over, or we can go to court and settle it. I have no problem with letting a judge decide this. I am not the one who breached our agreement.

• I kept receiving phone calls from TRS on a daily basis sometimes several times in a row, all of which did not acknowledge my dispute. They just kept calling asking me to make another payment because I am late; most were from different phone numbers and different people each time.

Ever heard of "Rent to Own" where you end up paying quadruple? All you poor people are walking into the same trap with this TRS group. Also, your deposits are being held probably in a nice interest bearing account for them. Then, if you are buying from Mor no doubt you are paying way too much for imported merchandise from a communist country, namely
China. How does that make you feel? Mor buys it dirt cheap and then hoses you in price and with TRS. Buy American first of all and pay cash--end of story!

TRS is a SCAM! I went to Rooms to Go with my wife to purchase four pieces of a living room set (sofa, love seat, chair, and ottoman). The sales lady introduced us to TRS, the "in-house" financing plan. The four pieces together would have cost, with taxes, $1870. I thought this was what would be financed...not so. Once TRS factored in their processing fees, leasing fees, and taxes, the total finances would have been $[protected]! Are you kidding me?! Buyer beware, this type of financing is not good. I thank God for my wife asking the question, "roughly how much we would pay if we couldn't pay this off in three months?" DO NOT USE TRS!

Their big thing is that, "this will help your credit." $1100 worth of alleged credit help for 4 pieces of furniture is a joke!

I totally agree, TRS, is wayyyy pass a ripoff! I recently purchased a livingroom set from Rooms To Go...Sofa, loveseat, 2 end tables, center table, and 2 lamps. Well, the total came to a little over $1150.00. I could not afford to pay for it in cash at that time, however, would have came out better paying it that way. I was introduced to TRS, by the sales associate. When I spoke with a TRS rep, he told me I would have put about $350.00 down and pay about $205.00 a month with agreement of 2 years. At first, I was sort of shocked in regards to the down payment because I have never had to pay that much down on furniture whose stores have REAL IN HOUSE FINANCING! Anyway, after further being explained about program, I became even more shocked that 98% of the monthly payments would be going towards leasing fees and taxes...after a 2 year period...mmm, let's see, that's about $5000. Anyway, I decided to go ahead with the contract (it was actually 3) and get the furniture...because of what I was explained, I could pay off a piece anytime I wanted to and would only have to pay the payoff balance for that piece with sales tax, if the piece was over my monthly payment. And besides, I really wanted the livingroom set...it was on sale. So I paid the down payment. A couple of weeks later, 5 days before my due date, I called to verify the payment process and to get the total payment amount for the piece I was going to pay off. I was told the same thing, by a female manager, pay the payoff balance for that piece with the sales tax...that came to a total of $405.80. Came in and paid that amount...no problems. Ok, couple weeks later, I call to inform them that I may not be able to have the whole amount to pay off another piece/contract (the 2 end tables, center table, and 2 lamps), therefore, I wanted to see how much I would have to pay for just the tables vs. the whole contract. I was then told by a different female, if I pay off this contract, I would have to pay the payoff balance, sales tax, and the lease fee for the other contract (which was the sofa). I was outraged! She told me that is the way she understood it. I told her that is not what I was told...I was told I would only have to pay the payoff balance and sales tax, which should have came to the previous amount of $405.80. Spoke with the same female manager and she confirmed I would only have to pay the $405.80, if I paid off this particular contract. However, if I only wanted to pay a separate piece off the contract, I would have to pay the payoff balance for that item, sales taxes, and lease fees on other items not being paid off...which was about $350.00. So I decided from that point, it would be better for me to just pay off that contract. Well, low and behold, I get there the day before monthly payment is due and is told I have to pay payoff balance for the contract, sales tax, and about $75.00 (lease fee) for the sofa I was not going to pay off. I was only expecting to pay the $405.80...and now I get slapped in the face with an extra $75.00 charge. I was hot! And the funny thing is, all three reps were in TRS center. The guy and manager tried explaining it to me, however, I decided to pay the whole thing off, which was a little over $850.00. No sense in arguing over something that is not going to change. However, what I did not understand is why I now have to pay the lease charge for the item not being paid off when I didn't have to pay this the first time. What I mean is, when I paid the loveseat off, I didn't have to pay lease fees on the sofa and tables/lamps. It really confusing to understand something when you have different people telling you different things. And it's very sad that rooms to go have a financing company like this ripping people off left and right. This is a real disgrace for hardworking people who can't afford to pay for furniture in cash or have great credit and can't get credit card approval. Not everyone is that lucky...doesn't mean that they are not good, decent, hardworking people.

just payed my trs account off today--had similat experience----THEY CHARGE YOU TAX IF YOU PAY TAX ON YOUR FURNITURE OR NOT FROM MOR FURNITURE----SO IF YOU PAY TAX ON YOUR FURNITURE YOU ARE CHARGED AGAIN FOR TAX ON YOUR LOAN WITH TRS---that is not explained to you at all so watch out! I don't mind paying for higher interest on items due to my credit but give it to me straight in the beginning and let me decide---frauder!

I was planning to purchase a wall unit for my TV setup and when I saw their ad yesterday morning, I decided to check them out. When I asked about the advertised "No Sales Tax" and "Free Delivery" promised in the ad, I was told that it only applied to purchases over $999 (mine was $400). When I said that the exclusion was not mentioned in the ad, the salesman said that I neglected to read the fine print. To my mind this is very misleading. I haven't seen the ad since so I can't say whether the disclaimer is there or not - but I can say that it is not easily seen.

I would never use Mor furniture again, and I highly advise against purchasing from Mor. NO RETURNS/Exchanges - no business from the consumer.

At least they offered you your money back. I bought a sofa package and HATE the fabric. When I called them they said they have no return policy and I'm stuck with furniture I HATE! I even asked if I could exchange it, but no such luck. All the representative told me was that there was a service warranty. Doesn't help me any. I will never shop there again and will even talk people out of going there if at all possible. I can't stand this store!

Mor Furniture is the worst furniture company out there. THey scam you into going into some credit financing called TRS and in the end you'll end up paying triple the price of the original product. First they tell you its a one yr. plan and then all of a sudden 6 mo. after I've been paying monthly...they tell me it's actually a 2 yr. plan. I am not going to pay monthly for a bed and frame anymore...I was paying $110.o0 per mo. After 2yrs...that bed and frame would've cost out to be $2, 400. That doesn't sound like a price an average middle class american can afford to pay. Plus the frame was horrible...after only 1mo. of using the bed for just myself, the wood panels supporting the bed underneath started cracking. The wood itself was weak and poorly made. In the end, I canceled my contract with TRS...had to return my furniture and was not allowed to get any refund. I had nothing...even after paying out already $600. I hate Mor Furniture! Ohh yeah...and the customer service at the TRS financing(mor furniture's own financing agency) sucks too. The girl I had to deal with, Nina, was inconsiderate, liar, and worst customer service agent I've ever encountered!

I didn't need any financing when I bought my furniture. I paid with my bank debit card since the bank was closed and I dint have $2000.00 cash on me. Yet I still got horrible customer service every time I called and my delivery date has been changed twice already when I was promised I would have my furniture in 3 weeks or sooner. Its been a month and I still have no furniture. I'm extremely disappointed and will never shop at mor again or recommend them.

I strongly agree that MOR Furniture for less has horrible quality stuff. I purchased a bedroom set that includes a Mirror, Dresser drawer, and a bed set with a $400 Air Spring Mattress. With in the a few months, one of the door handles disassembled and an the Mattress dipped in the middle. Mattress was extremely uncomfortable, so I recently had a service guy check the bed and drawer because it was still under warrenty. He fixed the drawer and I received a reselection for the Mattress. Problem is the mattress I purchased went out of business and am not able to reselect same brand. All the other comparable mattress are all higher price so I would have to pay the difference to reselect another mattress. The only option is to pay MOR furniture for more money to to reselect a mattress. The manager only gave me 30 days to do it. My 30s will by July 4th weekend, I may be forced to stick with same mattress if I dont want to shed extra. Don't be fooled by the looks of these furniture. They are poorly built.

If you just paid your bill like you're SUPPOSED TO, you wouldn't be having issues. It's funny how it's THIER fault you can't pay YOUR bills!

see, I have never had a problem... then again I always paid my bill on time every time. Maybe this is the real issue?

HAHAHA stupid poor people.

This is exactly the scam they pulled on me, something needs to be done about this. I am Furious, I've been paying 160+ a month for a mattress and sleigh bed, when I purchased it the total would have been 2000, well if I continue paying TRS, in Total it will cost me DOUBLE. I was never told it was a lease aggrement. This has to be stopped!

I too am a victim of MOR FOR LESS (service/quality). I bought a recliner that was suppose to be delivered in a week; 18 days later, it arrived. Although it looked nice, it was lopsided; the right seat was higher than the left. I called and it took weeks for a technician to come out. He took pics because the chair "looked" good, he deemed it was just "normal wear". He did not inspect the chair. He assured us that Customer Service would call the next day. They did not, so the following day I called them. The assistor said it was "normal wear" and no correction was warrented. Again I explained, and was assured the manager would call me back. And again, no call back. I've heard stories about MOR, and am kicking myself for trusting them. If you read this, DO NOT go to MOR.

NOt surprising at all to see all those complaints. I feel better in a way that it was just me being paranoid or something. Their service center people are the rudest persons and they totally lost my trust and money. I moved to a new place and I can tell you I bougth sets of brand new furnitures every where else but from them. I will make sure I share my terrible experience with everyone. They do not deserve customers as people do not deserve to be treated this way.

I ordered a sectional and coffee table on Feb 29, 2008. I did get the couch the next day, but I am still waiting on my coffee table. First I was told it would be March10th, and here it is April 1st and I still haven't got it. When I call I am told they don't know, tried calling again was told it's on backorder. This is ridicilous. If I wasn't so busy I would ask for my money back and go somewhere else. I do know I will NEVER shop here again!

I have been in the retail furniture business for over 30 yrs, in Northern California, NV, and Florida. Years ago my husband owned 2 furniture stores back east. We have never carried junk in our stores we know it's going to fall apart and cause all kinds of headaches you don't need. In Calif & NV we ordered from Mfg's in Los Angeles, some good ones are STILL there & they're not that expensive. If a customer complained about the quality of a product and we could see it wasn't the customers fault we always offered a full refund or an exchange. We were never afraid to stand behind our products. In fact we gained even more customers because people overall were happy & satisfied, they told their friends and family which only increased our business. In addition this never happened years before because these products were made here in the good old U.S.A. and the quality was there. Yes it may have cost a little more but it didn't fall apart, you got more than your monies worth in the long run. The Big Chain Stores can screw you because they work on volume and their vultures preying on the less fortunate. Big Chains can't take the product back because they can't return it to China & they're not taking a huge loss, they could never stay in business. You actually can get really good deals out there but you have to shop with an open mind and look at things very carefully. Price is a big factor this is where common sense comes in but if you're stuck on something and can't see straight your going to end up getting ripped off. Next time you make any decent size purchase before you buy ask to see the stores terms & conditions, look at the warranty and who covers it. You may have to sit & read it, I always start at the bottom. Print is small but the important information usually is, making it harder for you to read and be well informed. Always ask Lot's of questions, if they make you feel uncomfortable or if they're evasive just leave because this is the begining of a bad relationship. We have always welcomed questions from our customers in fact our return policy was one of our selling factors.

I purchased a living room set and ordered different pillows from another living room set. They told me the pillows would be in 4/6 wks. after 3 months never received the pillows. Finally talked to the manager in the Albuquerque store and he said they were in, when my husband went to pick them up, they were the same pillows we already had. The manager did nothing to correct the problem. I called to talk to the district manager and he said the were not in the business of selling pillows? I thought they sold everything. Poor customer service! Will never buy from mor furniture again. Will tell everybody I come in contact with. We own our own business and would never give this service to anyone. How SAD!

On July 27, 2010, my wife, my daughter, and I went to a showroom in Kent, WA to change the delivery date on a sectional sofa that we have purchased. At the same time, we came to a decision to buy a dinning room table. We sat down with a sale associate to finalize the sale. The two items are going to the same address, he(the sale associate) told us that we have to pay an additional delivery fee of $99. I asked him why, and he said, " Because the sofa is going to the living room of our house and the dinning table is going to a different room." I told him we will not buy the dinning table if we have to pay the extra $99. He replied that he would go ask the manager if it was ok and told us to wait for a few minutes. After half an hour my wife took the kid to the restroom and found him standing in the front of the store trying to make another sale with a different customer. We were so mad that we seek the manager and ask for a refund. I understand that they get pay on commission; however, a 100% of nothing is still nothing. Companies spend a lot of money advertising their products, but the best form of advertisement is a satisfy customer.

We purchased several items from mor in kent wa, A leather sofa set, a recliner, and a dining table recently. Sales was perfect! Then it started! We were told 45 min. wait to pick up recliner, so we assumed sales said have it ready, nope! we wait 1 hour, go back in warehouse and they say we are real busy sorry it will be soon, 1 more hour still nothing! We go in store and tell them this is crap, we are sitting here 2 hours! whats up? suddenly as he calls warehouse its ready.
We paid delivery on on couches, and table as they were not in stock. We were told 3 weeks on couch, 1 week on table. Couch arrived in 3, but damaged and still no resolution. Table was told arrived and will be delivered on that thurs, then friday called back and said no it did not show up. It would be following week. They called us next thurs and said no it did not show up, will be 18th. then 2 hours later called back and said no it will be another 4 weeks. We have these saved same day in voice mails.
You make your own conclusions, But as for us we are cancelling order on table and getting money back, We will buy at old cannery!

I bought a table from mor furniture 08/23/09 it was supposed to be delivered 9/19. They kept pushing the delivery date back, so finally on 10/23 they gave me a new delivery date of 11/01. well my housewarming/daughters 3rd birthday party was scheduled for that day. needless to say that was not going to work for us. so they said we could come and pick it up. we did that. brought it home and put it together. when we took the top of the table out of the packaging, we noticed it was chipped. so we called them to complain and do you think they would pay us back for the delivery fee or replace the table top? no they blamed us and told me that i chose to pick the table up. Then they offered us 100$ to just keep the damaged table. after constant phone calls to complain, they offered to send out a technician to inspect the table but would not guarantee a thing and would not reimburse their previous offer of 100$. we spent over 2000$ in their store...their customer service help and policies are bull ###. I will NEVER buy another item from Mor nor will i ever tell anyone to shop there.

I purchased a couch and loveseat and withing two weeks the cushions were sagging so bad it looked like they were five years old. I called and they sent a tech out who turned the cushions over and instructed me to see if they sagged on the other side as well. If they did then I was to call back and they would order new ones. I called after just two days and was told that they would swap the cushions with new ones. With two days of getting the new ones they were sagging! Now they want to order new ones from the factory which they admit will take a long time due to the overseas shipment. But the problem is that the service manager will not return my calls now and they store manager says there is nothing they can do about it because it is a service issue?!?!? This store apparently sells crap and will not offer a return. Tell all of your friends and family all sales are final at Mor Furniture even if the product is defective! Terrible way to do business!
The attached picture is of the new cushions after only two days and only one person who weighs 195 pounds sitting on it for about six hours total. What will it look like in six months?!?!

I am currently in the search mode for a leather sofa and club chair. I stubbled upon this comment section about Mor Furniture. Just a note to anyone in the market for any new furniture. You get what you pay for. I walked into a Mor Store, poked around, looked at prices and knew immediately this was not quality furniture. So...guess what I did?...Right.. I walked right out the door and never looked back. The thing with these types of stores that would make it appear as though they are bending over backwards to make you a deal is they are appealing to a group of buyers with less budget. So they (the buyer) gets hooked on the no payments no interest thing. Get smart when buying anything. Research with your brain not your wallet. Make a purchase when you actually have the money. Then you'll make a smarter move. Don't fall for these fast moving high advertising companies. Run the other way. If you don't, just expect problems!

We have had nothing but issues with our purchase and delivery.

In the middle of buying the furture the last bed you had in stock for the group we were buying was sold and we were told it would be 10 days for it to be ready. I waited 13 days and called for the status and was told at that time that it would be another month.
They delivered the final peice today, the bed frame, and it is the wrong frame. We had asked for the frame with the drawers undernether and there are no drawers. When I called about it I was told that was the frame that we ordered. It is not the frame that we asked for. When I spoke to our sales rep Kelly she said that was the one we paid for and signed off on and we would have to pay the difference to get them.
We signed off on this frame because we did not know that the drawers were not included as requested. Not once were we told the drawers were not in the price we paid.
At this point in time I will NEVER purchase anything from MOR again because you do not deliver what is requested or in a timely manner. I would like for you to please pick up the furniture and refund us our money.
Thank you,
Toni Barber

who cares if the service, quality, and prices suck...

i just can't stand the commercials! i would rather listen to a chorus of screaching babies scratching their nails against a chalkboard while william hung and celine dion sing a duet of the national anthem after sucking helium, than listen to that horrible voice tell me, "NO PAYMENTS UNTIL 2012!" everytime i turn on my TV.

All these people are complaining on the quality of the couches, first of all when you go into any furniture retailer they sell couches that are inexpensive and expensive. Don't expect to get a great quality couch for under a $1000 (couch only), don't be cheap, if you are a person with high expectations then spend the money and quit whinning... Im sure when you looked at higer end couches at Mor you were not willing to fork over the dough for the nicer sets..