Modcom Electronics / eBay / i've never experienced such ineptitude with ebayers!
Today is day 50 since originally paying for a Panasonic Phone Package (3 handsets and a base station) on October 5th 2006 on ebay for $129US including shipping. Here is how they do (or don't do business). Still haven't rec'd my refund...
October 5th: Received an email with the UPS shipping information and tracking link on October 10th (I had requested Express Saver Shipping).
October 16th 2:06PM: My Email to them "Hi - Paid for this auction on October 5th - was sent the UPS tracking link (upgraded to UPS Express Saver) on the 10th (below) - still not showing that this has been shipped, only that billing information has been rec'd. Please advise of the status of my order. Thanks, Mark"
October 17th 9:41AM: Their reply "i will contact UPS"
October 18th: I called and spoke with a CSR - said they would look into it and get back to me"
October 19th 3:48 PM: My Email to them "Still waiting....called yesterday afternoon, and still haven't heard anything. You have a dozen of these up for auction, pull one off an ship it. Mark"
October 20th 12:46PM: My Email "And waiting....the person I spoke with said they would call me back. If I don't receive an answer today, I would like a full refund"
October 21st - 11:30PM: Called Modcom - spoke with Bala - who claimed that the order was closed, reflecting that it shipped. I explained my case as above, and he said he'd look into it - I called back and said it was a problem with UPS and he needed to talk with them - said in the 7 years he's done business its never happened.
October 23rd - Email from Bala at Modcom: - I have opened the case with UPS
October 26th - My Email to Modcom: "Hi Bala - you emailed me back late Monday to say you've opened the case with UPS - have you heard anything? I got rid of my old 2.4GHZ phones, and I don't have any others - so you must understand that my patience growing very thin. It has been 3 weeks for a UPS express delivery.
Please let me know what is going on, and what the expected resolution will be. Thank you, Mark"
October 26th - Email from Bala at Modcom: "I just talked to UPS and it might take longer for the investigation. I am not sure what to do. How is this? you pay for one more and we will ship it to you, if they find the first one we will take it back or if it's lost they will pay us and we can refund you. is that ok? I am trying my best to help you here. Thanks. Bala"
October 26th - My email to Modcom "Sounds good - will let you know when I purchase it so you can reference it. Thanks for your attention to this matter. Cheers, Mark"
October 31st - My email to Modcom "Hi Bala,
Got the replacement phones - thanks for the speedy ship. What is the turnaround time for UPS to determine its lost and issue a refund for the other item. When you get a chance - Thanks, Mark"
November 1st - Email from Bala "Mark, i have contatc ed UPS and they hve to send me some paperwokr for me to fill out. "
November 10th - My email to Bala "Hi Bala - Can I please get an update on the status of my refund for order 20072. Thanks, Mark"
November 14th - My email to Bala "Bala - I think I've been patient enough, don't you? I purchased this on October 5th, I complied and bought another unit off of you - and I have been the one that has needed to follow up, you ignore my emails - and I still don't have a refund in my hands. UPS has sent you the paperwork - so they will be refunding you, I shouldn't be part of this equation as its between them and you. I NO LONGER CARE WHAT PROBLEM YOU HAVE OR ARE HAVING WITH UPS. I WANT MY REFUND NOW! If I get it today I will NOT (although it kills me) leave NEGATIVE feedback.
Refund should be for $129.11 USD to Paypal. Some response please. Mark"
November 14th: Email from Modcom CSR: "Mark i will pass this maeesage on to bala, and ask him to contact you regarding the refund"
I opened the case with Paypal on the 14th - posted six other messages trying to resolve the matter - and now have filed a formal claim with them.
Basically look at the Negative ratings this guy has - I rolled the dice, and clearly lost. Bala I hope this hurts your business (if you can call it that). Worth the $5 to post this - A real ASSet to Ebay. I've never experienced such ineptitude with Ebayers.
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