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Christopher & Banks Customer Service

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Complaints15
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Christopher & Banks, Inc.

2400 Xenium Lane North
Minneapolis
Minnesota
United States - 55441

Customer Support Phone Numbers

+1 800 890 9601(Sales) 1 0
+1 763 551 5000(Corporate Or Retail Store Questions) 1 0
+1 888 774 8661(Credit Card Support) 1 0
Mon6:00 AM - 11:00 PM
Tue6:00 AM - 11:00 PM
Wed6:00 AM - 11:00 PM
Thu6:00 AM - 11:00 PM
Fri6:00 AM - 11:00 PM
Sat6:00 AM - 11:00 PM
Sun6:00 AM - 11:00 PM
Plus

Christopher & Banks Complaints & Reviews

Christopher & Banks / service

Pa
Oct 04, 2019

I have been shopping at C&B for years and I am a loyal costumer. I received a phone call about a friends and family sale on Thurs and Fri -10/3-10/4. I also received notice in the mail. On Thurs 10/3/19 - I stopped at a C&B store in Clackamus Town Center near Portland OR. I am a RN, had...

Christopher & Banks / credit card customer service and policies

Co
Oct 04, 2019

I placed an online order on 8/8/19 and immediately set up a payment to pay the balance off on the next statement. The payment didn't process, apparently because 8/8/19 also happens to be the close of the billing cycle. They did not send me a statement for 8/9/19 that would have shown the...

Christopher & Banks / returns

Sh
Sep 29, 2019

I received a 10.00 of coupon, I forgot to take it when I purchased. I went back the following day, with receipt, and all purchases with tags still attached. I told the cashier I want to use my 10.00 off so I would just return and rebuy. She said I could not return and rebuy. I had paid...

Christopher & Banks / 914 s thomas road #106, fort wayne, in, 46804

Me
Sep 21, 2019

9-21-19, South Fort Wayne Christopher and Banks. Waited over 20 minutes for a customer to make a return. The staff was incompetent. The manager knew less than the new staff. Update your systems and have your staff up to date to make a return easy. We left and they still had more to go. A...

Christopher & Banks / employee discussing political views

Sep 07, 2019

I was in the Springfield Christopher and banks store yesterday evening. I mentioned Casually that I came in to buy clothes before the tariffs in China might possibly make the prices go up. One of the employees criticized our current Illinois governor for raising taxes. The other employee...

Christopher & Banks / ladies blouse

Pa
Aug 30, 2019

I purchased a blouse earlier this summer. It was washed once and it faded and shrunk. It did not go in the dryer. I was wondering if I could return it to the store for a refund. I rewashed it and stretched it. That did not work. I could give it to charity, but the person would have to be...

Christopher & Banks / manager and assistant manager

Be
May 21, 2019

I shop at the Christopher & Banks in Fargo Mall now. I was driving through the Brainerd, Baxter area on May 11 2019 and saw that they have a Christopher & Banks in the mall there and was very excited to stop into the store! I was very disappointed not only with the styles of the...

Christopher & Banks / negative feedback

Ca
Jan 10, 2019

In November I ordered a $100 gift card to give to one of my daughters for Christmas. When placing the order on-line, it said that there would be $10 coupon for every $50 spent so technically I should have have received two $10 coupons. I did not receive any coupons either in the mail or...

Christopher & Banks / fees

Sm
Jan 16, 2018

I have not bought merchandise from c/b since apx. 08/2017. I thought I had paid off my bill. On the next statement I noticed a $2.00 fee. So I paid that. Or so I thought!!! I just happen to be going though all my accounts on line to update items and I notice I had a balance of $61.00...

Christopher & Banks / christopher & banks horrible online customer service

Ka
Dec 27, 2017

I usually shop at Christopher & Banks at my local mall in Puyallup, Wa with no problems. I have had one of their credit cards and reward cards for many years. But this year during one of their sales I decided to order online and use my 40% off discount coupon. On December 12th 2017 I...

Christopher & Banks / CJ Banks / service

67
Nov 13, 2017

I was in the Evansville, Indiana store shopping when they just moved their stores together at the mall. There was a sweet older lady working and the younger manager was impatient with her at the cash register. The manager was extremely rude and belittling to her. This lady had waited on me...

CJ Banks / do not go to cj banks in lansing or east lansing!

Un
Apr 21, 2017

My wife visited the Lansing Michigan CJ Banks today, a store she has visited many times in the past without having any problems or complaints. She was serviced by the store manager Lindsay who talked down to her and belittled her in the store. When my wife called to complain she ended up...

CJ Banks / order sent to fictitious address

Hr
Jul 28, 2016

I placed an order, noticed my address was showing as in Wyoming so I changed it BEFORE completing the order. Nevertheless, my receipt showed that the order was being sent to that incorrect address, !! I immediately put a message out on the "live chat" (ha!) ▪function of the website. Then I...

CJ Banks / plus clothing

Re
Oct 31, 2015

I have a general complaint that CJ Banks no longer offers the styles of clothing that once made them my "go to" store. I dress in a more tailored fashion, and while I do understand that tailored is not as fashionable as it used to be, I see stores like Talbot's and Lands End still offering...

CJ Banks / very disapointing customer service

Un

I was shopping online at CJ Banks putting shirts for the holidays in my shopping cart. When I was ready to check out, the prices changed. A shirt that was clearance for around $6 changed to $60. I called customer service to see what was wrong with the website. I was told that there was a...