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fraud
The company promises in stock guareenteed next day shipping as the day progress and after the charge is puy thru they call and email you that unfortunatly the bike you ordered is not in stock BUT we do have a more expensive product/bike that is 100% in stock for a few dollars more of course they preying on the fact that this is for your childs Xmas gift so you say ok whats $60.00 or $100.00 more then they charge the addional to your card and promptly call and tell you that this is not in stockeither but we have a more expensive product in stock thats when you start getting nervous and relize that this is a total 100% BS so I dont know what to do at this point except hope that my bank will credit back my money we shall see all the minipocket bikes are the same all full of !d
Fraud and cheating
Do not buy from this company... they are a complete rip off. I ordered a bike for my son's birhday in May and I am still trying to get my money back! He rode it for 20 minutes and sparks were coming from the engine. 2 seconds later is stopped running all together. They told me they would send replacement parts which I have not gotten and they refused to allow me to return the bike since i put gas in it. How the heck do you know if it works if you don't put gas in it!
I charged it back through my cc company once they started hanging up on me and the so called manager told he he could care less if i was a satisfied customer or not. I was also told that if I sent it back they would refuse it. Once they got the notice from my credit card company they changed there tune and after lying about the whole issue they issued me a RA# and stated in writing that once it was received and deemed defective I would receive full credit.
I returned the bike and it was received by them on Sept 29th. I have been trying to get my money back for the last month. I was told today that I would get 214.25 which includes a restocking fee. I paid 319.00 for the bike and refused to accept the restocking fee. I was told I was being charged the restocking fee as the Bike is out of warranty. Funny that they told my credit card company that I would get 100% credit.
Everytime you call this company you get the run around. I asked for a manger three times today and got this guy Steve's voicemail that is not accepting messages.
Unless you want to get ripped off I would advise AGAINST dealing with this company. There DBA is Accessories online.
The complaint has been investigated and resolved to the customer’s satisfaction.
Broke Bike Out Of Box Cant Get Replaced
I ordered a bike from mini pocket rockets in december of 2007 for my sons christmas, The bike arrived on Jan 7th (4 days late)and when the box was opened the whole front end of the bike was all smashed and broken. I immediately called MPR and told them...they requested photos which I had already taken and immediatley sent them to them. Next they tell me I need to fill out an RMA form and send it to them and they would send the parts. That was on Jan 15th. I have made several foolow up calls and the parts are never in stock. I just called them again and they have no record of the RMA form I sent (which they responded to in an email confirmation). and the parts are still not in stock...almost 4 months later. I told them I am tired of getting the run around, and would be contacting my credit card company and requesting the charges be reversed.
DONT BUY FROM MINIPOCKETROCKETS.COM THEY CANT FULFIL THERE PRODUCTS AND I HOPE YOU DONT NEED PARTS...BECAUSE YOU WONT GET THEM
I learned they don't care about their BBB as well, just shows how they DON'T CARE and all they want to do is take your money!
This company is a ripp off. Do not buy from them. Our bike did not work the 1st time my son sat on it. This company will not return calls and if you send them e-mails no responses unless you use the word "Dispute".
Then you will get the following letter...
Ask yourself, would you buy from a company after reading this?
Also, the BBB is getting so many complaints that they have to close them. They give this company an "F" since they do not respond to them either...
Dear Valued Customer,
Thank you for contacting us.
We understand that you are considering contacting your Credit Card Company and opening a dispute on the charges. Before you proceed, we would like to be upfront with you on what a dispute entails.
When you decide to dispute the charges with your card company instead of working with us to resolve your issue, you card company will issue you a "Temporary Credit." This means that the Credit you are receiving from them is conditional, and can be reversed.
When we receive paperwork that you are doing a dispute, we have our team fight that dispute with data and evidence on why we feel that your case is not valid. Without going into detail, just know that our win rate on disputes is extremely high. And if we do win (which is the vast majority of the time), that "Temp Credit" you received will be reversed and the charge will be taken out again. And by the time the case settles in our favor (usually within 2 months from dispute date), the return window (30 days) and our limited warranty period (60 days) is usually passed, and we can no longer help you, the customer.
Now, if you are in the minority and actually do win your dispute, you will still be beyond the warranty period, so we will not be able to help you. But it is not over at that point. We work with a very effective Collections Agency which we forward all of your personal information to. They will then research your background and use their methods to help collect funds which we feel are rightfully due to us, if applicable. The methods they use, we have no control over, since we contract those cases out. We can tell you, however, that their methods have shown huge success rates in a very short period of time. For more information on their collections methods and the consequences, you will have to contact them directly when they correspond with you.
Also, if you file the Dispute with your Credit Card Issuing Bank, they will require you to fill out and sign paperwork, which will be legally binding. If you choose to state that the charge was somehow unauthorized, we will also be pursuing Criminal and Legal Actions against the Cardholder. With our data collection from the order, we are very likely able to prove that the order was placed by the Cardholder (via personal information, IP Address, Computer Identity, etc) and this case will be considered Federal Mail Order Fraud, which carries a severe monetary fine along with possible prison time, if convicted.
Instead of doing a dispute with your card company, we advise you to work with us on any issues you may have. We will stand by our products and will help you to the fullest extent. If you have not yet disputed your charges, we can peacefully resolve any issues. By going to route of Disputes, everyone will end up losing in the end, and that is not how we want to conduct business with our valued customers.
We hope this helps and we look forward to serving you in the near future.
If you need further assistance, please do not hesitate to contact us again.
www.MiniPocketRockets.com
Best Regards,
MPR Customer Care Dept.
Toll Free 1-877-MPR-BIKES
[protected]
MiniPocketRockets
PO Box 130
Temple City, CA [protected]
sales@minipocketrockets.com
This was a horrendous experience for me as well. The wrong parts were put on the bike and the front wheel won't even turn. It never got beyond getting lifted out of the crate. Turns out the bike isn't even worth its weight in scrap. I went ahead and contacted the L.A. County Better Business Bureau, they "knew them well." Fortunately, I have 15 years as a consumer advocate, but ashamed to admit that I missed this one coming.
I believe this may be a scam!
My husband and I wanted to buy an end of school year gift for our two boys. We contacted a company by the name of "MINIPOCKETROCKETS.COM." Two days after ordering we were informed our credit card was denied. Confused because we hadn't used this card in a long time since it was paid off. We asked they run it again. As the children are anxiously waiting for...
Read full review of Mini Pocket Rockets and 58 commentsAbout Mini Pocket Rockets
One of the key features of Mini Pocket Rockets is its extensive selection of products. The company offers a wide range of mini motorcycles, including gas-powered and electric models, as well as pocket bikes, dirt bikes, and ATVs. Customers can choose from a variety of styles, colors, and sizes to find the perfect vehicle for their needs.
In addition to its impressive selection, Mini Pocket Rockets is known for its commitment to quality. All of the company's products are made from high-quality materials and are designed to provide reliable performance and long-lasting durability. The company also offers a range of accessories and replacement parts to help customers maintain and customize their vehicles.
Another advantage of shopping with Mini Pocket Rockets is the company's exceptional customer service. The company's knowledgeable and friendly staff are available to answer questions, provide advice, and help customers find the right products for their needs. The company also offers fast and reliable shipping, with most orders shipped within 24 hours.
Overall, Mini Pocket Rockets is a top choice for anyone looking for high-quality mini motorcycles, pocket bikes, and other recreational vehicles. With its extensive selection, commitment to quality, and exceptional customer service, the company has earned a reputation as one of the best in the business.
Mini Pocket Rockets Customer Reviews Overview
One of the most commonly cited positive points in Mini Pocket Rockets reviews is the quality of their products. Customers have reported that their mini bikes and other vehicles are well-built, durable, and perform well. Many have also noted that the bikes are easy to assemble and maintain.
Another frequently mentioned positive point is the company's customer service. Customers have praised Mini Pocket Rockets for their helpful and responsive customer service team, who are available to answer questions and provide assistance throughout the purchasing process.
Fast shipping is also a common theme in Mini Pocket Rockets reviews. Many customers have reported receiving their orders quickly and efficiently, with some even receiving their bikes within a few days of placing their order.
Overall, Mini Pocket Rockets has received overwhelmingly positive reviews from satisfied customers who have praised the quality of their products, customer service, and fast shipping. If you're in the market for a mini bike or other small vehicle, Mini Pocket Rockets is definitely worth considering.
Overview of Mini Pocket Rockets complaint handling
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Mini Pocket Rockets contacts
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Mini Pocket Rockets phone numbers+1 (877) 677-2453+1 (877) 677-2453Click up if you have successfully reached Mini Pocket Rockets by calling +1 (877) 677-2453 phone number 0 0 users reported that they have successfully reached Mini Pocket Rockets by calling +1 (877) 677-2453 phone number Click down if you have UNsuccessfully reached Mini Pocket Rockets by calling +1 (877) 677-2453 phone number 0 0 users reported that they have UNsuccessfully reached Mini Pocket Rockets by calling +1 (877) 677-2453 phone number+1 (888) 677-2453+1 (888) 677-2453Click up if you have successfully reached Mini Pocket Rockets by calling +1 (888) 677-2453 phone number 0 0 users reported that they have successfully reached Mini Pocket Rockets by calling +1 (888) 677-2453 phone number Click down if you have UNsuccessfully reached Mini Pocket Rockets by calling +1 (888) 677-2453 phone number 0 0 users reported that they have UNsuccessfully reached Mini Pocket Rockets by calling +1 (888) 677-2453 phone number
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Mini Pocket Rockets address5940 Oak Ave., № 130, Temple City, California, 91780, United States
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