I ordered a fender eliminator for my 2008 R1 from 1tail.com and they sent me the package withing 4 days. I was pleased to have my new fender eliminator so quickly until i opened the package and realize they had sent me frame sliders. I had to wait until Monday to call their customer service in which they told me i had to take pictures of the frame sliders because they didn't believe me. I took the pictures and sent it in to their customer service. I called again today to check up on it and it's still "under review". I highly urge everyone to NEVER NEVER NEVER order from this customer. Grafe "F" Customer service. Apparently they aren't brilliant either because frame sliders and a fender eliminator are two totally different parts.
1tail.com said they had a stator for my 1988 VT800C. I received a single e-mail from them, which stated I'd receive my part in 7 - 10 business days. Fourteen days later I call to find out where my part is... Devin Vannurden, their Merchandising Manager, tells me that they'd sent me an e-mail gaining my acceptance to receive the part a month later. Total flippin' lie!!! He refuses to cancel my order. Next I call one of their customer service reps who tells me that he will give me a credit and wave the 10% cancellation fee. Will have to wait the 7-10 business days to see if he is full of sh** like his boss, but I am not hopeful. He was supposed to send me an e-mail confirming my cancellation. Nothing. Not going to have my bike running for a month, regardless... If you want to have your bike running, don't rely on 1tail.com. Oh yeah, their parts return number is disconnected. Total scam... DO NOT WASTE YOUR TIME WITH 1TAIL.COM. You'll regret it!!!
For Christmas, I asked for a new seat for my R6. My wife ordered it before December 15. I still haven't gotten it and they charged her credit card. She called everyday and asked for a tracking number. The numbers they gave her didn't even work and when she asked for her money back, they said the package was lost in the mail. She called Mastercard and filed a complaint against 1tail and Mastercard got her money back and my wife filed a report with the BBB. She said the BBB was already well aware of the problems with this company. Beware!
Order an undertail piece for my bike. First they tell me that shipping is free, total is $243 over the phone. Then I get the invoice and they charge $47 to ship to Canada, now the bill is $299. When I check visa and they bill me $311. These guys have no clue what they are doing.
I email them for their 'prompt' attention, no reply in a week.
Call them, and their phone lines are available for 1. Place an order, or 2. Check on an order, minimum 15 minute wait to talk to someone, at least when I called. Get in line to place an order and they answer a lot quicker.
When I do talk to someone, they tell me it's a border fee. I explain that UPS bills me for any taxes, so there is no border fee. I ask the guy if it's even been shipped? No, it's on back order. This is two weeks after I place the order, 10 days after they bill visa.
I cancel the order, they email a confirmation that they're going to credit the visa by the full amount. We'll see.
Good luck to anyone shopping with these clowns.
I place an order last month with this company to order a part for my motorcycle on may 14, 09. I called on the 22 of may 2009 and they told me that it had shipped out on the may 21, 09. On may 25-29, 2009 I called everyday to get a tracking number, I was told thay they do not really give out tracking numbers to customer because it usely be there the next day or two from when it comes from there shipping warehouse in az ([censored]). So on monday june 1st, 2009 i called them and ask where is my order at, and was told that it was not instock and that it did not ship out. So i ask them to cancel my order and return my money... They said that it will take 2-3 days. I called back on the 4th of june, 2009 a rep said "I will personally handle it and it will show up today or the next day. I called back on monday the june 8, 2009 and told them i call already about my refund and was told i will recieve it twice already and i still have nothing in my account. The rep. puts me on hold for ten min and came back and said i talk to the manager in that department and that he personally will take care of me (sounds like i heard that one before) and it will show up today or tomorrow. It was suppose to be in but still nothing, and the business already close for the day. So i am still waiting for a refund. I will give it a few more days before legal action process starts. Also when u call them be prepaired to wait on the phone for about 30-min to an hour just to get in touch with somebody. I taught this was a good buisness seeing that i order from them a year ago and got fast response and shipping. Stay away from this company.
This company, and especially it's owner Dan Sallis, have scammed several people and companies in Panama, where he set up a small customer service company in April 2006. He has evaded his responsibilities with employees, landlords, banks, and utility companies. He has no business ethics or morality in what he does. He has a case pending in the Labor ministry for two employees, and as he knows they will be judged in the favor of the employees, he has moved all of his equipment from the office that he was renting, because it would be seized and liquidated to pay his obligations. He has left without informing his landlord, has allowed checks to bounce on his bank account, and left bills unpaid.
He is a liar, a cheat, and really, a very immoral person.
If he owes anyone else money, he can be contacted at his cell phone [protected], his office [protected], his call center [protected], [protected], [protected].
You probably won't get anywhere, but you can at least let him know what a bad person he is.
Here are the websites that he owns:
and hundreds of others.
I ordered a solo seat for my crotch rocket three months ago and still have not received it. I have called and waited 16 minutes and still didn't get to talk to a customer service employee. I sent multiple emails and every time they tell me it has paint issues and should be shipped out by the end of the week. I received six emails with the same reply. I also sent an email stating i want a refund and they never responded. Don't order from these guys, they are the slowest workers i have ever dealt with.