The complaint has been investigated and
resolved to the customer's satisfactionResolved Mini Pocket Rockets — Defect, no support
resolved to the customer's satisfaction
The site makes all kinds of promises about support, warranty, product quality etc.
DONT BELIEVE ANY OF THEM!!
The product arrives and works great a for a few days, maybe a week.
You call to get warranty or part information. They put you on the phone with a very nice technician who basically walks you thru dis-assembling the bike. They determine what parts you may need and then offer several part upgrades for a cost. They never seem t have the standard replacement warranty items available. Only the upgrades. They promise to send them along in a few days, After Weeks of phone calls and e-mails, it becomes obvious, they are not sending anything.
So with no other choice, you contact your credit card company to file fraud claim.
They then advise your credit card company they they have no information or inquiries from you about the product and reference about 10 pages of legal mumbo jumbo about how and why, you are responsible for the purchase for about a 1000 different reasons. They have obviously done this many times before. Its not the kind of reply or documentation that somebody just whipped up because of this one instance.
So reply and send your credit card company all the emails and promies that they had made in writing. If your credit card company is worth it weight, at this point they return the money to you . Of course you have to package up the bike and send it back, for about 80$.
Then, when you think the whole ordeal is over with. The Mini Pocket Rocket Company send the detail to a collection agency. You can then contact your cc company and request the documentation from the case and send it on the the credit card company.
Bottom line, DOCUMENT EVERYTHING with this Company
Better yet, STAY AWAY from this company, BUYER BEWARE!!!
Accessories On line, Mini Pocket Rockets, PO Box 130, Temple City CA 91780
their phone is [protected]
The Product is POOR QUALITY
THE SERVICE IS AWFUL!!!