County Imports’s earns a 2.8-star rating from 0 reviews and 38 complaints, showing that the majority of customers are somewhat satisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Scammed out of a title by Wayne
I bought a 150 Super Hornet and spoke with Wayne on the phone about shipping details. The only good thing was shipping was fast. Got the title in the mail about a month later after calling him a few times asking about where it was. I went to the DMV and registered the bike and got my plates. The same day, I realized that the VIN number on the registration...
Read full review of County ImportsItem ordered. Credit card charged. No responses back.
As you can see, I ordered the following but there has not been any updates since December 18th, 2022, credit card has been charged. I have sent multiple emails with no answers back. I tried to call their number, [protected], but I get a voicemail box that is full.
Order ID: 73961 Date:
Date Order ID Amount Status Details 12/18/2022 - 07:16 AM 73961 224.99 new View
Desired outcome: Want to know the status on my purchase.
Customer service or lack thereof
On June 24, I ordered a moped from this company. A Legend 50cc, I am disabled and my sister has my finances so after speaking with one of the representative at Import I called her and had her place the order. Part of the ordering process was the free shipping which was a big part of why I chose them. I received an ail from them stating the order was placed. Approximately 10 business days later I called them to check on the order and was then informed that since my sister lives in California and me in Florida that she needed to fill out paperwork. I called her and she called them and how everything straightened out. About another 10 days later I called again and was told that the moped I was looking at was a 2015 and that the ring may be bad and he suggested another, saying he would call me back. I never received a call, the next day and Monday I tried calling and got no answer. So I left a message, my sister tried calling and they suggested a different moped altogether. I have just decided to cancel the order being as they are to be a scam outfit
I wish I had checked here before I ordered and hopefully can save someone from the crap I've been through
Unfortunately, this is a very busy part of the season for us, and we quite often run out of stock rather quickly. We did not collect payment for this order because we cannot supply what we do not have.
MANAGEMENT
Is County Imports Legit?
County Imports earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for County Imports. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Countyimports.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Countyimports.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Countyimports.com you are considering visiting, which is associated with County Imports, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a countyimports.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Countyimports.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Countyimports.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from County Imports.
However ComplaintsBoard has detected that:
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- No reviews for countyimports.com on popular sites. Be cautious and do additional research. Look for information about the County Imports and be careful with personal information or transactions.
- Countyimports.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The countyimports.com may offer a niche product or service that is only of interest to a smaller audience.
- County Imports protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Scooters
Impossible to reach. No response to e-mails and calls go to a full inbox. Ordered 10 days ago with no update to my order status. Called over a week long period and sent several e-mails. I don't believe this business actually exists any more. I've instructed my credit card to deny all charges from this business. Very very poor non existent customer service. Avoid.
Can you tell us further what your email address is and order Id so we can look into your complaint against us?
Purchased a Quad
On May 15 I purchased a Quad for my grandchildren
To date I have not received a tracking number
I don't know if it has shipped
I have called there number numerous times and nobody answers and you can't leave a message
I have noticed there have been many others scammed by this company
I wish I had read the reviews before I ordered
I will be in Las Vegas this weekend and my first stop will be at this fraudulent business
Desired outcome: Ship the item I ordered or return my money in full
1. We never received a payment from this customer to have deprived him, defrauded, or deceived him of anything.
2. The manufacture we order this model from has had difficulty filling orders for children ATV'S therefore, we have not been able to acquire the model to fill any orders.
3. We do not capture or accept payment without knowing we have a particular model in stock! There is only an authorization done and within 2- 5 business days the computer at the bank or credit card processor will automatically drop the authorization and the customer's funds will be released back to their account.
4. We advise the customer that the item is not in stock and the authorization will drop off in 2 to 5 business days as all companies should.
5. The customer is offered to cancel the order immediately or place it in back order, and told their funds will be returned to their account in 2-5 days.
6. Mr T, we (countyimports) again apologize that we could not fill your order for your beloved grandchildren.
I believe in county imports I will be ordering a scooter from these people soon can't wait to receive it 😁
Scooter purchase gone bad
On April 15th 2021 I purchased a scooter by County Imports. Place a transaction receipt. On May 3rd I received an email from County Imports. I
mistakenly thought it was telling me my scooter has shipped. A few days later I realized that the email was just explaining the process. I went to My account find out where my purchase was in process. My account showed nothing. I did not say I had purchased anything. On May 6th I sent a email and fax County Imports asking for an update. Their answering machine was full so I could not leave a message. That day I received a phone call from Wayne in the sales department. He stated I found the situation call me back in about 1 hour. I never heard back from him. That night I sent another email asking for somebody to respond. No one has responded my emails. Today I went to look at my account And the website dated not have a listing for my email or password. So, I do not know if my order I even in process. I have been anxiously awaiting a scooter.
Desired outcome: I would like my order completed and my scooter here as soon as possible.
I just want my scooter ASAP
Sorry that we are driven to defend ourselves this aggressively, but for those that know what they are looking at you can plainly see that the transaction (below) expired because corrections to a mitch matched zip code were not made in time to complete the transaction. The bank's computer did an authorization on the card
only, giving us and the customer 5 days to correct the zip code before the transaction automatically expired, and in this case, it clearly shows it expired. If we did not honor our part of the transaction by delivering what this individual ordered her bank would have rightly returned her funds. This is a clear attempt to defraud us and defame us at the same time.If you are a business beware of these tactics to defraud your company of income or/and merchandise.
Transaction ID: [protected]
Transaction Status: Expired
Settlement Information
Settlement Amount: USD 1,024.99
Settlement Date and Time: 16-May-2021 18:52:08 PDT
Business Day: 16-May-2021
Batch ID: [protected]
Authorization Information
Authorization Amount: USD 1,024.99
Submit Date/Time: 15-Apr-2021 13:03:00 PDT
Authorization Code: NCW7XO
Reference Transaction ID: Not Applicable
Transaction Type: Authorization Only
Market Type: MOTO
Product: Card Not Present
Address Verification Status: Street Address: Match Zip: Matched first 5 digits (Y)
Card Code Status: Matched
CAVV Result Code: Not Applicable
Fraud Score Applied: Not Applicable
Recurring Billing Transaction: N
Partial Capture Status: Not Applicable
Customer IP: 174.250.6.5
Fraud Information
Fraud Filter: Default Amount Filter, Shipping-Billing Mismatch Filter
Fraud Action: Authorize and hold for review
Payment Information
Card Type: MasterCard
Card Number: XXXX4913
Expiration Date: XXXX
Total Amount: USD 1,024.99
Order Information
Invoice #: [protected]
Description:
Customer Billing Information
Name: Debra Young
This complaint board really should look closer at people that complain on these boards, we never charged, billed, or collected any funds from this customer for anything on countyimports.com. When a customer has a high fraud score, as this customer does, we reserve the right to refuse to do business with them.
We need to address the shortage of inventory on our website since it has become a common complaint that we advertise stock that we do not have. Beginning in the year 2020 through today, manufacturers have experienced shortages for steel and other metals needed for parts that comprise many of the models/vehicles they supply to dealers. Co-vid has also reaped havoc on many manufactures of EFI engines, transmissions, etc. A plurality of the brand-name companies are experiencing the same shortages we have. From producers of perishable commodities to non-perishable goods across the board, markets are being negatively impacted because of the factors mentioned above. We, as a business and the public at large, have felt the pain at the gas pump and the grocery stores.
These problems were not anticipated or managed well by the industry or the bodies that govern them.
Therefore, in these uncertain times, we are experiencing a demand from the public that we simply cannot fulfill. We apologize for that.
ATV
I wired $1, 399 to County Imports for purchase of an ATV October 14th, 2020. I received confirmation of receipt of funds an an order ID. Order ID 69417. No other information received. I contacted the owner a fedw days after and was told that he did not have this particular item in stock but would have it in stock sometime in November. Since that call I have called and email the office many, many times with absolutely no response. I have tried to recall the wire and this was rejected by the owner stating that they would issue refund by other means. This was supposed to be a Christmas gift for my 11 year old daughter who cried when I told her what has happened. I have since read reviews on this company and found that this has happened and continue to happen to many customers. See copy of email confirmation of receipt of funds below.
From: Orders@countyimports.com
Date: 14 October 2020 at 1:45:03 PM GMT-5
To: [protected]@gmail.com
Subject: Thank you for your Business! - www.countyimports.com (BILL OF SALE)
Dear CountyImports.com Customer!
We sincerely thank you for taking the final step in your purchase with our team. Your decision has started the process of delivery for your new vehicle purchase. For detailed information, we urge you to read the information below to properly indoctrinate you on our process. Should you have any questions, please do not hesitate to contact us via the information at the bottom of this message.
- PLEASE READ THIS ENTIRE WELCOME EMAIL!
TRACKING NUMBERS: Tracking numbers for your order are generally provided within 5-15 business days from the date of original order. This is due to order and payment processing, we are updated in bulk and thus, update accounts in each batch at the same time.
Get updated STEP-BY-STEP! We would like to take a moment and thank you for your sincere interest in our hard earned inventory and deciding to place an order with us! Over the next few weeks, you will receive step by step emails explaining our order process and what to expect at each stage. Please note if you have not yet joined our mailing list, please do so not or you will not receive these emails! Here is a link to get you started... https://www.countyimports.com/join_mailing_list1
NEW CUSTOMERS, Please note our shipping delivery schedule. Due to the busy spring/summer season, large shipments going out and order preparation delivery may take the full estimated times to arrive to ensure proper and safe delivery. Please see the Our Delivery Process Page for more information: — https://countyimports.com/shipping_
PAYMENT PROCESSING: When you place your order and it has been confirmed the item is preparing for shipping, our account will "authorize" your payment. Please note, this will "ping" your bank account to validate the fund's availability. We will not "CAPTURE" your funds until we have confirmed and personally reserved your inventory and have had them sent to shipping. Please do not be alarmed if you see a charge on your account as it will drop off in a few days until we "CAPTURE" your funds.
WHAT IS THE STATUS OF MY ORDER, Every order placed with CountyImports.com is treated as an investment and carefully reinvested back into our company for future growth and growing customer service. Did you know we are the largest online and local affordable dealer in the entire USA? We know you will enjoy your new purchase. You've worked hard to learn about our brands and made the choice to buy, let us help you learn the process of your order to your door. https://countyimports.com/order_progress_definitions
BILL OF SALE - PROOF OF PURCHASE, Please save or print and keep a copy of this email for your records. If you need to register your machine this is what is called a-BILL OF SALE. This document along with your MSO / MCO your state Department of Motor Vehicles will generate your TITLE. You must request your MSO in our title request page is what is needed and can be used in ALL 50 states for registration of your new purchase. Please browse our website and get familiar with our ALL automated departments ( title requests, parts, service and warranty as they are there to assist you with all of your needs during our busy season.
FREE SHIPPING PROCESS: Our shipping is just about the fastest in the industry as well. 90% of all orders ship via https://www.yrc.com Depending on your location compared to our warehouses, shipping generally takes about 3-10 business days but can take up to 21 business days, as stated in the user terms of agreement. This will depend on your location, weather, road conditions and traffic in peak seasons because your order will be delivered by Semi Truck Freight Carrier. Sometimes orders may take longer if you are remotely located due to delivery truck schedule, There is a lot of work that goes on behind the scenes I.E. Buyer Identification, Payment Clearance, Bill Of Lading, Title Generation, Shipping, and Tracking. Remember, all shipping carriers will contact you at the phone number you provided 1-2 days before delivery to schedule a delivery time block to best serve you. If a tracking number is vital please send us an email with your request or give us a call. We ask you to click here and read the order progress definitions and what means what when you log into your account. https://countyimports.com/order_progress_definitions
MSO - MCO - TITLE REQUEST: This is your bill of sale if you intend on registering your product. All you will need is this bill of sale and your MCO/TITLE. To request a title, once your new product has arrived fill out the form on the main page of our website. Generally 90% of the time we send your title with the machines however some states require the titles to arrive separately. If your title is not with your order simply visit out titles department and submit the request. Titles take really no time to arrive at all. mco---mso-request
WIP - WIRE TRANSFER - CERTIFIED PAYMENT INFORMATION (Union Bank)
You can locate the WIP instructions on the FAQ page on the website. We also have this information stored on the SALE COMPLETE PAGE although we will be happy to send it to you again. https://countyimports.com/help---faq
Sincerely,
Countyimports.com
Monday - Friday 9:30am-5:30pm PST.
877-300-8707 - Inside USA
619-573-4757 - Outside USA
Sales Department - sales@CountyImports.com
Service Department - Service@CountyImports.com
Management - CustomerService@CountyImports.com
Important notice #1: calling our mfg/distributor/shipping warehouses with assembly questions or warranty claims is not authorized and will actually slow your processing. The mfg will also cancel your warranty under your vin number with us and them by their rules. All questions are to be sent directly to us and only us please. Failure to do so causes them to void our/your warranty. Please remember this. That is why we are here. They are too busy with quick shipping distribution and shipping product and parts to assist single customers. Being a dealer, we have a sophisticated system that does this for you and since we are they're largest dist we have priority over any other company out there. Please browse our site to get familiar with our departments. Thank you!
Important
NOTICE #2: Remember YOU MUST revisit our site after you receive your order and COMPLETE the MCO/MSO request to get your documents/titles. You will need these to register your unit for licensing. For street legal machines we are required to send these documents separately and ONLY upon request. This means you MUST COMPLETE the TITLE REQUEST form on our website. We are required to carry a complete legal log of all requests and you can educate yourself ahead of time by reading the following link — https://countyimports.com/mco---mso-request (copy and paste into browser) - Thank you.
IMPORTANT NOTICE #3: Please remember your purchase is a wholesale purchase. This means by saving over 1/2 on a regular purchase, you are assuming the responsibility of what a dealer who assume i.e. maintenance, checking bolts, adjusting any necessary parts that need maintenance, after all, this is a vehicle. Since Buggy World is located in CA you may always send your machine to us for repair if need be however there are places to have your machine serviced for you. Although this is your responsibility, we have a page created on our site dedicated to helping you locate a service center. We have carefully marked every unit on our website to be presented to you for sale. Some machines require some assembly and others marked, do not. By purchasing online you also agreed to complete your title request and use our website to process your claims if needed for any reason. We have put together a very useful website to complete any need. Should you ever need technical assistance with adjustments etc, we will be happy to assist you however due to our extremely high call volume we ask you to use email as much as possible. Although we have over 50 people answering phones like any busy company we too require some things to be automated. Please see our FAQ page and Service Departments. If you are unable to find what you need please email sales@countyimports.com for more information. We as always continue our mission to do everything in our power to ensure your satisfaction. Please note this is our busiest season yet. With the hike in gas prices, our sales have increased 4 fold. We sincerely appreciate your business.
IMPORTANT NOTICE #4: Our warranties offered on our website to protect your purchase are the MFG warranty. These warranties are not created by CountyImports.com however, they are processed by CountyImports.com claims processing departments. This is important to understand. CountyImports.com has full departments created for fast claims processing. Being that we are one of the largest online and local dealers, we are treated as their "big fish in their little pond" This means your claims are treated with the highest importance by these manufacturers. In other words, your money is well spent. Please always be kind and respectful with our service reps as they are here to care for and service your Motorsport's needs! Remember, always wear a helmet!
NOTE: SAVE THIS EMAIL! We have a wonderful website that can offer any assistance to you with your purchase no matter what it may be. There are live chat forums, parts support, FAQ and much more! This service is available to provide you with the best customer support for your money. Please add the following link to your files in regards to this purchase in the event you ever need assistance.
Preferences
Order ID: 69417 Date: 10/14/2020 - 11:45 AM
Billing Information
Payment: Wire Transfer - SEE F.A.Q - 877-300-8707
Name: Sary Dixon
Phone: [protected]
Address: 277 John McLean Drive
City: East End
State/Province: _
Zip/Postal Code: KY1-1208
Country: Cayman Islands (KY)
Email: [protected]@gmail.com
Extra Information: I Understand Free Shipping = 5-15 Business Days? Yes
Terms of Sale - I Agree. Yes
Secondary Phone Number: [protected]
How did you find us? Returning Customer
Sales agent help you? Wayne-877-300-8707
Shipping Information
Ship To
Sharis Alexandra Ford C/O Island Supply Coral Spring
6601 Lyons Road STE B6
Coconut Creek, FL [protected]
United States of America (US)
[protected]
Shipping Method: Standard Free Shipping (USA Only) [ Free Shipping 5-15 Business Days [protected] ]
Qty. Name Product ID Price Total
1 150cc Razorback Sport Utility ATV - Fully Automatic! ( ATV - 1026 )
Color:Black
Secondary Color Choice:Black
Shipping Insurance:no (add $0.00) RK-ATV56AK-150 1, 399.99 $ 1, 399.99
Sub Total $ 1, 399.99
Shipping / Handling $ 0.00
Sales Tax $ 0.00
Total $ 1, 399.99
Desired outcome: I would like to have my funds returned by wire transfer as I live in the Cayman Islands or my product shipped immediately!
Ice bear 150 trike
Ordered and paid 3, 200.00 for a Ice Bear 300 cc cyclone trike and received a 2, 100.00 Ice Bear 150 cc trike with a bent front wheel.
Called many times to complain with no responce
.it took 3 months to get my title after i sent someone to Las Vages to get it
I want my $ 800.00 refund And my new front wheel
Jerry Giampaglia
[protected]@AOL.COM
Desired outcome: 800.00 dollar over charge and a new 14 inch front wheel.
Stretched beach cruiser
I purchased a cruiser 2 months ago and paid about $500. Haven't received it yet or heard anything from these people. Leave voicemails and never returned any of my calls, I want my money back
Sniper t350
Purchased this buggy back in april, paid by way of certified check to save a little money... Big mistake. Dealt with wayne, a professional scam artist to say the least. Ordered a specific model of unit, was sent something different than what I ordered. In addition to the unit being the wrong one, the unit they shipped arrived damaged with a scraped and bent...
Read full review of County Imports and 5 commentsDid not receive a title for my trike after two months
In late march I received a lessor priced trike.
I decided to keep it and filled the forms for mos and title.2 months ago.
Still as of this date 5/26/20 no response...
Also this trike has a wobble front wheel that is very dangerous to ride.
I will be taking proper action to receive what I paid for.
I paid $3, 000 for a cyclone trike and I received a $ 2, 000 q6 trike with a bent front wheel.
I know there is delays because of flu problem but your company never responded to any of my requests.
Dune buggy
I purchased a dune buggy from county imports online and spoke with Wayne the sales rep alot throughout the process the first dune buggy I recieved was totally destroyed in the package as well as the dune buggy itself I refused the delivery and sent it back then finally 3 weeks later I recieved another one as I paid the extra insurance on it for the shipping protection which should have been included anyways due to all their guarantees so my husband and father spent all night putting it together for my 8 year olds birthday As to come to realize not only was it the wrong dune buggy but it wasnt even one on their website when I contacted Wayne about it he only explained it was basically the same then I sent him pictures of the differences the one I recieved sold for $2100 the one I purchased sold for $2699 big difference and as well as the one I recieved only went 30mph as to the one I purchased went 52mph as well as the one I recieved has the Tao Tao motor as the one I purchased had the Honda clone motor he told me basically I was stuck with it due to the buyers agreement which states if they do not have the one I purchased in stock they would send me an email letting me know as well as offering me to either exceptone similar of equal or more value or I could pay a 5% restocking fee and cancel my order they failed to do any of that I never knew not only did I recieve one from powersportsmax website of lesser value and features but I also was unaware of it I've contacted an attorney to get it fixed but not sure how that is going to play out my truth to this is do not purchase anything online like this you will not be happy and only get screwed over now no one will talk to me or answer my text I have my reciept all the text and emails to prove all this is true please help me fix this here's the difference as you can see alot as well as I never recieved the free gifts with the cheaper one I also have text and emails and a reciept to prove all this.. i have contacted an attorney so hopefully they will learn they can't do this to people legally
No one ever fixed my problem even the difference in the price I never received it back either I ordered a nice dunebuggy with a Honda clone motor which is the only reason after months of researching them I chose the one I did as I have presented pictures in my last report to you all the dune buggy I received is a horrible purchase it to this day only has 9 hrs of riding time it has had more problems than I would've expected after paying that kind of money for basically a souped up go cart the tires are no good I've replaced the ignition several times as well as now have rigged up a push start button because none of the ignition I ordered last as well as I have replaced the battery the floor is not the diamond plate heavy duty which is why I ordered the one I did the one I received was not only 500 or so cheaper it is also cheap all around it had the Tao Tao motor which I did not purchase it has the black painted which is now rusting where as the heavy duty diamond plate would not have and the tires are wore out with only 9 hrs of riding time the chrome wheels are not chrome they are changing colors as well as the headlights and the one I received I have kept it in the shed we built just for this purchase but after I realized I got the wrong one I immediately contacted them they told me they sent the next one close to it and they were required to give me the option to either pay a 10% restocking fee or cancel the order completely I never received an email on any of this they did not do their job and we have had to pay majorly for it I have not ordered from them since and have told my friends and family not to as well because you do not get what you want or pay for they send you want they want and will not fix it for their mistakes and for the customer not being satisfied which plays a big role on how well a company succeeds throughout life I am not happy with my purchase and I tried to get it fixed before it was ever drove nothing works on it and even with only 9 hrs of drive time the digital stuff doesn't work either so you don't know how fast your going it won't stay started the fuel doesn't go through like it's supposed to so if we decide to go ride we have to worry about being stuff for awhile until my dad comes to get us this has been a total waste of 2800 and a disaster as to the intentions I had when I decided to purchase my 8 yr old a nice toy he has not got to enjoy it and his papa works on it more than he gets to drive it nothing held up I did not get my money's worth nor did I get a refund for the price difference the one they sent me was 2100 the one I paid for was 2800 I also never received the Goggles and gloves which comes free with the one they sent me I also had a long wait time because the first one they sent me I did not except because it had broke parts bent fenders bent frame etc and the fender has broken off on the one we received because it was only held on by a small weld it is junk I do not recommend purchasing anything from this company ever it is a scam and you do not get what you ordered and paid for you get what "they have in stock" with no warning or options available I was so broken hearted I even tried to get a lawyer which would've cost more but I gave up and this go cart has been a horrible purchase as well as a piece of junk piece by piece falls apart and the motor is junk as well as the way it's built nothing has been good about my purchase I'm not a satisfied customer and would not ever make the mistake again they lost money from us because we do purchase toys as we have kids that enjoy our country living
We are sorry for your inconvenience, but as you may know, we are not the shipping company. When a shipment is assigned to a shipping company, the driver must sign the bill of laden stating that he has verified that vehicle is in new condition. If the vehicle is damaged or appears used the shipping company will reject loading that vehicle.
If the driver loads the shipment, the freight company is responsible for delivering that vehicle in the same new condition before it was loaded onto his truck. All freight companies have this policy in place because they do not want to be responsible for shipping damages that did not happen while in transit and in their possession.
The shipping company in your case honored their policy by replacing the vehicle, and we did our due diligence supporting you until the matter was satisfactorily resolved.
250cc roketa scooter
I was sold a lemon scooter and was dealing with Wayne have had nothing but problems with the bike from day one had broken parts on the bike when it arrived and have had it running for only mabee four weeks has been in the shop twice now and the scooter is not working once again I have not been able to get ahold of Wayne for a month and a half his phone just rings and rings doesn't reply to text messages at all I get no responses from any emails I send to anyone I have no communication with anyone really pissed off right now
Unethical Uncouth Bait n' Switch "Salesman" Wayne McWilliam
I was a potential customer, working with Wayne McWilliam for over a month now regarding the purchase of a 2016 Heritage 150 Scooter. As discussed with Wayne AND as what is advertised on your website, the price of this scooter is $1499, which includes the shipping cost, $79 for the tune up (an honored price by Wayne) and $25 for the shipping insurance option. The total cost of the scooter was $1614 to be paid upon the completion of the color swap and pictures provided to me.
I spoke with Travis today, to follow up on the waiting parts and found that they have arrived. He recommended I get back with Wayne to go ahead and start the purchase process, which I did. I called Wayne and suddenly the price is no longer what is on your website and what we discussed. He told me he would have to speak with Travis regarding an extra charge to switch out the color plates AND he was charging me for shipping. I spoke with Travis myself, and he said there would be no charge for the swap of the color plates and as far as the shipping it states what it states on your website which is FREE.
I expressed my dismay to Wayne regarding his lack of ethics and relayed all the previous discussions we've had over the past month and how I have now been waiting all this time for this process to conclude and he decides to pull the old bait and switch on me. Needless to say, I won't be doing business with him. As all the other scooter businesses that work with BMS are willing to offer that price with the shipping being FREE.
His greed got in the way of him making a profit and as a result, he won't make one at all from me. That's what happens to people who get greedy and attempt to take advantage of others.
I hope you realize the uncouth salesman you have representing your business. It should be a great concern to you. I will be writing a personal review about Wayne McWilliam online so that others can be aware of his shady, unethical methods.
5 /15/20
I ordered and paid for a ice bear 150 CC CYCLONE TRIKE FOR $3, 000. FROM WAYNE
I RECEIVED A $ 2, 000 Q6 150 CC TRIKE
WAYNE SAID HE WOULD TAKE OF THE MISTAKE.
THAT WAS IN MARCH.
STILL WAITING WITH NO RESPONSE AFTER MANY
Also filled out forms for title 2 months ago again no response.
CALLS AND TEX
VERY DISSAPOINTED and will take legal action
I ordered a scooter heritage 2018, and received 2016 that was left over in the warehouse, it was delivered to Fl, there was missing parts not replaced. I never buy even a wheel from this company, they mislead customer, deceive them. I should have take consideration of all customer's bad reviews, as consumers they never lie. i should have returned it and get my money back but i chose to sell it, thought was easy way. Now have knowledge that the alarm doesnt work also the remote control. The buyer has to buy new wheel and some other parts need replaced. Great job, deceiving customers.
We cannot defend against or resolve complaints against us that have no customer Identification, can you please at least give us your order ID?
Management
Your company mislead customer, deceive them with your product. I ordered a Heritage 2018 and received a different one, that was in warehouse since 2016 and sent to me in Fl, and the seller try convince that it was the scooter I ordered, besides that i had lot trouble to follow up with all those missing parts to assemble it. After all that, the paper was not filled out to registration. I just could not stand, put it for sale. Now i got to know that the alarm not working anymore, also the remote control. I wonder how your guys keep customer, with such awful service? You should close the door if not able to provide a reasonable service. Dont advice anyone buy from this company, I trusted when i read bad review what happen was pure headache. Customers never lie.
The reason that we do not charge for shipping is because the shipping is included in the cost of every vehicle unless you live on an island such as the Behamas, Florida keys, Hawaii, Stalen Island, or you live in a rural part of your state where our shippers do not go.
In either of these cases our shipping companies will contact a local freight company in the region where the customer resides to arrange a delivery to the local terminal. When this happens the local freight company will bill our freight company which in turn must pass the cost on to us, but before any billing is done we inform our customer of those additional charges giving them the option to cancel the order, or pick it up at our shippers terminal. BMS is not the owner of our company and cannot dictate any prices to our customers so we can only surmise that there is some confusion as to who is responsible for pricing and company policy set by counyimports.com.
Our sales representatives will attempt to represent our customers and the countyimports interest within the guidelines set forward in our purchasers agreement, therefore salesman represented countyimports and without deception informed this customer about the circumstances concerning his interest in purchasing a vehicle from our company.
Countyimports has been in business for nearly 12 years and have sold thousands of vehicles to satisfied customers from all walks of life and many are retrun customers, but there are some situations that we unfortunately cannot resolve, this is such a case. We never sold to this individual or billed him for anything to do a bait and switch! We only informed him of what his cost would be if he chose to go forward with his order.
Having responded to this complaint we apoligize to this customer for any mis-understandings and would like to hear from him if he needs to further elaborate about his compalaint.
I am from.Romania. I order a bike in 2018 november, make payment throught bank in a cont that Mr. WAYNE confirm transaction, status of my order being complet Today is make 1 year than I wait my bike. Mr Wayne in all this 12 month not replay more than 2 time of all my 45 email and 5 time answer on call phones to say that deliver bike next month. In the rest they not hang up there phones, let a robot and not call back. If anyone from here read this, I will be glad to give me an advice.
From: Sent: Tuesday, October 16, 2018 4:21 AM To:
joyridemotors@hotmail.co
Subject: Payment
The payment it is done.
Order ID: 65272 Scooter
Please confirm
Sales agent help you?
Denise [protected]
Name
Price
Total
Product ID
MP- [protected] $1, 82495 LKY HORNET
150cc Hornet SR 2 Motorcycle Scooter for Sale - Free Shipping Color Choice:Honda Red
(NEW
ARRIVAL) RK MC-06
with Black 2nd Color Choice:Black with
White
Warranty Coverage:Standard FREE Warranty (add $0) Shipping Insurance:Shipping Insurance (add $25.00)
Sub
Total
$1, 824.95
Shipping
$850, 00
Handling
Sales Tax
$ 0.00
Total
$ 2, 674.95
der Tracking formation
Shipper Ship Date Tracking Number
From: County Imports Date: Tue, Oct 16, 2018 at 2:59 PM
Subject: Re: Payment To:
Thank you for the payment.
For inform, could verify the order I attach here and see that cost for shipping product to foreign state it is pay about $850 beside the price of product. Also, was not misunderstantending because was made calculation and was confirmate direct on phone in the same time bank's agent sending our credit in account dictated us. About details shipping we was assure it will be made delivery:
Here is the email about details shipping
County Imports July 5
Hi Madalina,
Sorry to hear that you are having issues with the delivery of your beautiful motorcycle and I strongly apologize for the delayed communications and the phone calls you made that went unanswered.
will be back in town on Monday morning at 9:00 AM Pacific time and I will call you with details about your shipment.
Regards
So, where is misunderstanding ?
Best regards
BMS MOTORSPORTS IS THE SUPPLIER, THEY DO NOT OWN, MANAGE, CREATE PRICING FOR THE WEBSITE COUNTYIMPORTS.COM. Travis is not an employee of county imports, but he is a employee for BMS MOTORSPORTS. BMS is responsible for its own employee's actions, COUNTYIMPORTS will take no responsibility for what other company's employee's say or do. Countyimports We will not apologize for that.
Do not purchase anything from this company
I ordered a 50cc Scooter from County Imports in February 2016 and received it one month later but the MCO was missing.
I filled out the MCO form on line on their website but never received anything.
I called back for days, let several messages on their answering machine and sent them a lot of emails and was never able to reach anyone.
All my repeated efforts to obtain this MCO from this company have been ignored.
There website even says call this number for 24 hour assistance: IT’S A LIE.
CONCLUSION: DO NOT PURCHASE ANYTHING FROM THIS COMPANY
We DEEPLY REGRET your dissatisfaction with our company, but there is some misunderstanding here, we have never been a 24-hour company. Since you have chosen to file a complaint against us are you willing to share with us your order ID, we would like to look it up and use it for future training purposes. Thank you for your consideration.
Mannagement
Service
Do not buy a product from this company! There are plenty of other places out there! They do not call you back or answer emails on orders you place. I you get lucky and get to speak to a person they just complain about how busy they are. I had an item on back order for 6 months and had to beg for communication. Save yourself the hassle and buy it somewhere else, even if more expensive. Just trying to save the rest of you the headache I had, trust me.
Re-Stocking Fee for item not sent
I ordered (2) 3 wheeled trikes from them and they called the next day with a question and left a message. I called back for days and sent emails and was never able to reach anyone. There website even says call this number for 24 hour assistance. Finally the emails I sent I told them if I can't reach a company I don't want to buy anything from them and sent numerous emails. 4 days later I received an email letting me know the order had been cancelled. 2 weeks later I get an email letting me know my order would be shipping soon. I had already purchased from another company and received my trikes. I called my credit card company and we did a 3 way call and he imforms me there will be a restocking fee...how can you charge a restocking fee when the order was cancelled as was out of stock? What a rip off of a company. Buyer beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
bms scooter
purchased a 150cc heritage scooter from county imports and they were horrible to deal with after the sale. would not return any phone calls and when I did speak to someone they either didn't know anything or just plain lied to me. scooter was damaged. they did not send bill of sale or mco with scooter so I couldn't register it. the girl maria, or what I like to call her Idiot, said to bad they have up to 21 business days to send it to me. I told her I was going to cancel my order and send it back and what a miracle she found it on her desk. Would not recommend this place to do business with.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had similar problems with County Imports. Scooter took a long longer than they advertise and their service standards are extremely poor. The attraction of the price is not worth the pain and I've only had the scooter for a short while. It leaves a bitter taste owning it. I wish I had known better.
Customer service is nil after sale
I ordered 2 Laguna 50cc Scooters from County Imports in February 2012. One was missing the Front Axle Nut and repeated efforts to obtain one from this company have been ignored. Responses to emails are nil. I'm going to have to obtain one on my own, it's not the money, it's the principle of the matter. If a company won't fix a problem this simple, i want nothing to do with it. The only positive is it wasn't something more serious or costly. Rest assured, they will not get any more of my business.
Sorry for your trouble with the old owners of the website countyimports.com, if you still have your scooters and need parts, please contact us, and we will be happy to help you.
Management
charged my credit card and never shipped item
Claim that they are backed up and that they are just waiting for the trucks to come pick up orders. They lied and said they could deliver by Christmas. I wonder if I just got scammed. It is now January 2, 2012 County Imports/ Buggy World sent me an email on December 17, 2011 saying:
If your order shows it is "Ready to Ship" (tracking not available yet but is next!)
"Ready to ship" means our staff has completed all the legal verification process required by all Credit Card Companies to prevent fraud and incorrect orders. They have double checked your order for accuracy and are preparing your order for shipping. Below is a detailed process. Then, in the next 1-2 business days your order will be completed by our staff and moved to "Complete"
Is this even a real company? I just wanted to get my kids a nice Christmas present. Oh yeah, It's impossible to get someone there on the phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a scooter from CountyImports.com. on 4/1/2017 and about a week later I decided to cancel my order, since it wasn't shipped yet and Wayne (the salesman/owner} was very nice about it. I called him on Sunday March 9 2017, and he told me he would refund my total and I should have it in my account by no later than Wed. March 12 2017, and it was back in my checking account on March 12th around 10:00pm.
Overview of County Imports complaint handling
-
County Imports Contacts
-
County Imports phone numbers+1 (877) 300-8707+1 (877) 300-8707Click up if you have successfully reached County Imports by calling +1 (877) 300-8707 phone number 0 0 users reported that they have successfully reached County Imports by calling +1 (877) 300-8707 phone number Click down if you have unsuccessfully reached County Imports by calling +1 (877) 300-8707 phone number 0 0 users reported that they have UNsuccessfully reached County Imports by calling +1 (877) 300-8707 phone numberCustomer Service+1 (702) 351-0173+1 (702) 351-0173Click up if you have successfully reached County Imports by calling +1 (702) 351-0173 phone number 0 0 users reported that they have successfully reached County Imports by calling +1 (702) 351-0173 phone number Click down if you have unsuccessfully reached County Imports by calling +1 (702) 351-0173 phone number 0 0 users reported that they have UNsuccessfully reached County Imports by calling +1 (702) 351-0173 phone numberSales
-
County Imports emailscustomers@countyimports.com100%Confidence score: 100%Supportsales@countyimports.com81%Confidence score: 81%salestitles@countyimports.com79%Confidence score: 79%support@countyimports.com79%Confidence score: 79%supportsalesdept@countyimports.com79%Confidence score: 79%salesservice@countyimports.com79%Confidence score: 79%supportclaims@countyimports.com78%Confidence score: 78%warranty@countyimports.com77%Confidence score: 77%shipping@countyimports.com77%Confidence score: 77%parts@countyimports.com76%Confidence score: 76%
-
County Imports address737 N. Maine St., № 140, Las Vegas, Nevada, 89101, United States
-
County Imports social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all County Imports contacts
Recent comments about County Imports company
Scooters
Hero MotoCorp
10 reviews
HaulBikes
42 reviews
Xtreme Scooters
7 reviews
San Diego Harley-Davidson
2 reviews
Baja Motorsports
32 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.