Midas International Corporation / vehicle issues after repairs have been made.
I made an appointment on 01/19/2019 at the Maplewood, MN Midas to have my flex pipe replaced. I had an estimate done on 12/31/2018 at the same store for the same issue. They told me I could have my entire exhaust system replaced or just the flex pipe replaced. I told them on that date, I only wanted the flex pipe replaced. When I brought my vehicle into the store 01/19/2019, they asked once again if I wanted my whole exhaust system replaced or just the flex pipe replaced. I told them I only wanted my flex pipe replaced. They stated they understood and they would call once the repairs to my vehicle had been completed. I received a call from the store at 1:50 PM stating my flex pipe repairs were done, but they had looked for other problems with my vehicle and found numerous issues. They asked if I wanted those issues fixed. I told them I did not want anything else fixed. I picked my vehicle up and paid the $409 bill for the repairs. The flex pipe was fixed, but now there is a loud squealing noise as I accelerate and my vehicle struggles to go over 60 mph. My vehicle did not make those noises and did not struggle to go over 60 mph before I brought it in. I would like these issues to be fixed without me having to pay for the repairs, but I do not trust the Maplewood, MN Midas store. My Customer ID is [protected] and my email is [protected]@gmail.com. Thank you for your time, John McMillan.
Midas International Corporation Customer Care's Response, Jan 24, 2019
Hi there John, we're committed to delivering great experiences. We're sorry to hear that you left unhappy. We'd like to talk with you more about your recent visit. Please send us a message through https://goo.gl/Htn9PP. Thanks.
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