Midas
Reviews and Complaints

Recently went to the Midas at 183 US Highway 45 in Grayslake IL.
Avoid that location... Rating of minus 15 out of 10! Worst Midas ever...! Hurting Midas overall... Should lose their franchise.
Have been going to Midas shops in IL, CA and WI for many years. Most have been excellent and trustworthy... would mostly be 10 on a scale of 10.
This one in Grayslake apparently has apparently come under new ownership and management. If there are minus signs possible, they would get a minus 15 on the same 10 point scale. Meineke nearby did a far better and honest ant trustworthy job and a simple stainless weld spot repair on an all stainless exhaust system for only $80.
Date of experience: March 06, 2025

I visited Midas in Hermitage, TN, for an oil change, and it turned out to be a disastrous experience. The day after the service, my car gave me a low oil pressure and high-temperature warning, forcing me to pull over. I had my car towed to the nearest Midas location, where I was informed that they couldn't find anything wrong and didn't work on BMWs. They suggested I go to a specialized service center.

Eventually, I discovered that a part of the oil filter housing was not put back after the oil change. Despite Midas being responsible for the service and apparently discarding the part, they didn't offer to reimburse me for the oil change, the $90 part, the tow, or the diagnostics I had to pay for at BMW. In total, I spent around $500 and endured numerous emails and calls without so much as a penny back.

The lack of accountability, poor communication, and additional costs made this experience highly frustrating. I will not return to Midas and cannot recommend their service to others.

I came in on a Thursday to schedule repairs. Ended up making appointment for following Friday, 8 days later. I explained that my 18 year old car, a Chrysler 300 needed suspension looked at. probably needs springs, struts, as it makes noise when I sit down and when I turn the wheel. I also told them I wanted both heat shields fastened down, that they need new fasteners and large washers. Also wanted to look at rear brakes for future appointment, as when I stop the back end wobbles. Got it there by 8:45 on scheduled Friday. The lady wanted to charge me $110 for inspection of suspension and brakes. I told her I would not pay for brake inspection, and to just do front suspension and heat shield. She then did not know what to do and said they could not do the work because I would not pay for inspection. I said, 'forget the brakes. Do the suspension please. She created a new quote. I said, 'thanks'. I then re-explained about the heat shields. When I called at 12:45, they had not yet looked at it. Then, at 1:15 got a call from the mechanic who said it needs springs as it made noise when he sat down, but they did not have the springs in stock. This pissed me off, as I made appointment 8 days before, and springs were requested by me. He said springs could be in by Monday. I explained that I took a vacation day and had no vehicle the entire day. The reason I made an appointment was I wanted the work done in that time. They ended up charging $775 for upper and lower tie rods on both sides and front end alignment. Holy smokes, that seems excessive. Also, they did not re-install the heat shields, that they were wider than the fastener, (which is why I said to use larger washers, ~D-uh! ) and recommended removal. Another holy smokes. WTH is wrong with these people? I paid, but they did not fix the rattling and squeaking. They want to charge nearly $800 for springs. But as they did not have in stock when I told them it needed when I made the appointment, and they did not repair the rattling heat shield, which is a simple fix with new bolts and large washers. I won't go back to this shoddy scam Midas in Roosevelt Park, Michigan. Very unhappy with them.

As a long-time customer of Midas Auto Centers-Sterling, I've had a mix of experiences. While the staff is generally friendly and the service is prompt, there have been instances of overcharging and questionable practices. One particular visit left me feeling overcharged for basic services like an oil change and brake inspection. It's disappointing when the trust built over the years is shaken by such incidents. I hope Midas can address these issues to ensure consistent and fair pricing for all customers.

08/21/2023
I own a 2008 Volkswagen Jetta SE. The clutch went out on the vehicle. I brought it to 8816 N. Black Canyon Highway, Midas auto service. The initially quoted me $1600. After they replaced a new clutch kit clutch fork and shift cable when I went to go pick it up it cost $2397.14.

02/23/2024
Had to have the same vehicle towed back to 8816 N. Black Canyon Highway, Midas the clutch failed. I was informed that there was a vacuum pump gasket kit issue. They had to remove and replace a vacuum gasket a little piece of plastic that was brittle and disintegrating. The gentleman told me that it was leaking oil onto the clutch and that's why the clutch failed. $119 charged even though it was under warranty.

05/07/2024

Had the vehicle towed back to Midas 8816 N. Black Canyon Highway clutch had failed yet again. I was charged for a brake bleeder kit clutch master cylinder, new master cylinder, new clutch kit, vacuum line assembly, and vacuum pump some of which have nothing to do with the clutch. He informed me that maybe it was my style that made the clutch keep failing. That's impossible. Should've still be under warranty was charged $1175.27.

05/13/2024

Literally within a week the clutch failed again. He informed me that the brakes weren't working well and before he would warranty out the clutch, he had to do a lot of work to the brakes. Prior to having the car towed again at my expense the brakes work perfectly fine held my feet to the fire. Reman PB booster, master cylinder again? 957.82

06/27/2024

Clutch failed yet again. By accident, I had it towed to Midas 6856 W. Indian School Rd. they looked at all the paperwork and redid the entire clutch free of charge, knowing that I literally had been taken advantage of by the other location. They even admitted that some of the parts the other location used were not of quality and refurbished.

11/15/2024

Clutch failed had the vehicle towed back to the Indian school location 6856 W. Indian School Rd. they stated that they would warranty out the parts but I would have to pay for the manual labor which cost $1500.00 Oddly enough, there only took them three days to do when they redid the clutch the prior time it took them three weeks.

One week and a half later the clutch failed again. I called Midas up on Indian school Road the exact words were we don't know what to tell you the warranty sits right next to the $15 bill I just paid.

This is the most obvious and abundantly clear deceptive ludicrous behaviors by in every day mechanic that is well known. I have been ripped off taking advantage of on a 2008 Jetta up to almost $7000 for the same problem. This is absolutely outrageous and someone needs to do something and make it right. I have contacted the Attorney General's office the BBB and I'm contemplating an attorney pending the result of that.This does not include the 160 towing fee everytime I had to take it bak in. Close to 8000 dollars on a 2008 Jetta not anywhere near the value

I went to Midas on 2702 4th Ave North, Billings, MT to have work done on my Suburban March 16, 2024. Invoice #0516209. My suburban was vibrating when I drove it. Midas was to replace the control arms with ball joints. Plus do an alignment. The names on my repair form are Dylan Bendall and Eric from the front office. My suburban made a loud squealing noise after I left Midas. I called and had to take it back in. My suburban pulled to the left. I again returned. My suburban continued to have pulling to the left and shaking problems. I had already been to Midas 3 times with very long waits. My back took a turn for the worse and I couldn't drive back down to Midas. Got charged $665.37. Paid via Mastercard xxxx in full.

I texted and called Eric (?) with reports of continued vibration. Why I took my suburban to Midas in the first place. Continued pulling to the left.

On July 20, 2024, a Saturday, I had a mechanic Caleb come to my home to work on my Suburban to figure out what was going on. He took apart the front wheels and made a horrible discovery. He told me that he “had to show me something on my vehicle which was dangerous”. He made videos of what he found. The videos showed completely loose upper control arms. Caleb moved them back and forth and up and down. He stated that they should not have been like that and a safety issue.

Caleb, mechanic’s notes as stated in his receipt.

“Known bad lower ball joints. Will be replacing ball joints. Diff service. Brake system inspection. Labor is subject to change based on the condition of vehicle. I.E. Possible Rust. Rodent infestation. Seized parts, and body damage. Customers states Midas worked on upper control arms previously: Found them completely loose. Safety issue will not let vehicle leave without repair. Customer approved repair and test drive was conducted. Both front wheel bearings are bad and now need replaced. Cause of bad lower ball joints could have been bc of the loose upper control arms. Vehicle vibration was due to loose upper control arms. Tightened control arms and vibration is gone. Cost was $864.99. Paid in full by Cody Boehm, Bonita Burton’s grandson."

I want a full refund from Midas for work not done properly. I have videos showing the poor work not done by Midas.

Bonita Burton
[protected]
Sent in all information to Midas Customer Relations –
Midas Consumer Relations
If you have any questions or comments regarding Midas or your vehicle, please fill out this contact request form.
Or if you prefer, you can reach us at the following address:
MIDAS CONSUMER RELATIONS
4260 Design Center Drive
Palm Beach Gardens, FL 33410
[protected]
I also emailed all the information to:
[protected]@tbccorp.com on August 7, 2024
I tried to call Consumer Relations Dept but they were having technical difficulties.
Stated to email or fill out form. Open 8am to 8pm EST.

my Nissan Versa 2008 need it a brake switch stopper replacement. So, on 11/21/23 I took the car to MIDAS AUTO SERVICE, 1335 S.Beretania St. Honolulu, HI [protected]. After 15 minutes I've got a call the car is done. I've paid 35.99 for the part (?!) and 92.99 for the labor ! Also a "shop supply" of 19. 35 (?!?!). Plus tax 6.99 Total 155.32

See the jpeg attached !

On 12/6/23 we dropped off a ‘18 Nissan Titan to Midas on 3107 Old Denton Rd, Carrollton TX to replace the starter. The car died 2 blocks away so we had it towed to Midas because it was close BIG MISTAKE. The car arrived Wednesday night 5 minutes before they closed. We were able to at least get it to them. The next day we called to check in and we were told it needed a new starter. Around 5pm Thursday we were told they couldn’t get to the truck and it would take more labor due to where the starter was located. We were quoted $900 to repair the starter. So we call today (Friday) for an update and my husband was told by the Tech he never replaced a starter before and had to YouTube how to do it. Customers should NEVER be told that your mechanic has to YouTube how to fix your car. Heck we could have done that and saved money and time. So after lunch I call and speak to the office Manager who didn’t give me his name. I explain everything, I just express my frustrations. The manager says the tech has installed a starter just never on a Titan. I tell the Manager a customer should never know that. Who wants someone practicing on their car. That’s why I’m bringing it to a mechanic and not trying to DIY. I share that a starter should be around $550 vs the $900 we were quoted. Clearly we are paying for goggling and YouTube watching labor. I told the Manager I was going to bring this to the attention of Corporate. He responds good luck with that and matter of fact pick up the truck by close of business today and hangs up on me. He calls my husband and tells him I was yelling and cursing at him. Fun fact my side of the call was recorded since I was in my kitchen where my Nest Camera recorded the whole conversation (me not him). Not once did I yell or curse. One thing I don’t do is fuss at people fixing my car or my food. Please stay far away from this location. I truly believe they are incompetent and over charging customers. Don’t let these people work on your car/truck. We are having the car towed and hopefully we will have a better experience and my husband won’t have to Uber back and forth to work hoping his vehicle is ready like, he did the last few days. Find a place that has better customer service and knowledgeable mechanics.

I booked appointment on Nov 10 23 for Nov 20 23 for 130pm got here at 1 pm for an stablizer linkage they told me 2 hrs wait ok i told them i was outsiade of town 1 hr away i waited there for 4 hrs sitting then told me at 5 pm they could get me in really dude

I had a major incident last evening after taking my vehicle from Midas shop located at 34 Ave & 99 street in Edmonton, AB. The front driver wheel almost came off when I hardly drove for couple minutes on 34 Ave & Calgary trail, brought the vehicle back to shop, it was found that 4 off 6 lug nuts on front driver side wheel were completely missing and remaining too were barely engaged on studs. Shop staff response was very disappointing, they straight way stated they didn’t remove the wheel. Unless I see the full footage of the service done in your shop, I have all reasons to believe that shop tech left the wheel with loose lug nuts. Part of my drive last night was on hiway, it could have been a very serious accident had I been driving on hiway for little longer at 100km/hr or so speed.

I need Midas to thoroughly investigate this incident, share complete findings with me including full video footage of your shop indoor cams, and if the shop was at fault then I demand thorough inspection of my vehicle and complete repairs of all possible damages to axle system as well wheel, or any other damage to the vehicle which this incident might have caused, at no cost to me. Note that I’m already noticing lots of vibration on my steering wheel and as a caution checked wheel once vehicle on jack and found out lots of “play” on front driver side wheel bearing, which definitely because of the incident.

This also caused significant inconvenience & concern to me & my family. I’m still in shock considering the fact that this incident could have lead to very serious accident, if I don’t receive proper response from Midas management in very timely manner, I reserve my right to take this incident to next level to the relevant government’s vehicle safety entities at provincial levels.

Basharat Ali

[protected]

My wife’s RAV4 used to run so well!

I took our two cars to this Midas on Thursday 10/19/23 for oil change and tire rotation. On Monday 10/30/23, with only 60 more miles on the odometer, I got into our 2014 Rav4 to go to work and it started very rough with the oil pressure light on. I turned off the car and checked the oil. Oil levels looked okay. I called Midas and they told me to bring the car in and they would make it right. When I had someone to watch our baby, I took it back to Midas. When I did the oil light went out but it ran very rough for a few blocks before smoothing out. After looking at it for 30-45 minutes, Midas told me that the alternator was overheating, causing the problem and quoted me just over $1200 for the repair. This did not make sense to me so I told them that I might return later and took the car to check elsewhere.

I took the car to an auto parts store and had the alternator tested. It was putting out correct voltage but this did not tell us what the problem was or whether it was overheating so I took it to the Toyota dealership where my wife had bought the car and had serviced it previously. I told them what happened and asked them to do a full diagnostic. The dealership removed an incorrect filter which had been twisted/crushed into place and said that Midas had put incorrect oil in it. Too viscous. We told the mechanic to go ahead and correct what Midas had done but he said the engine may already be very damaged and that we may need to replace the top half or even the whole engine.

Thankfully, after the dealership performed the repair, the engine does seem to be running much better, although the tech cautioned us that we may see further evidence of damage as time passes. We were advised to seek compensation from Midas. We received the car on Tuesday and my wife and I returned to the Midas on Karl road to show what the second opinion had uncovered.

Daniel, the assistant manager in charge at that time seemed professional and concerned but, seemingly in an effort to close the issue, took one of their pamphlets for buy six oil changes, get the seventh free, and stamped out six, offering it to us. A free oil change?!? Realy? I showed him the invoice from Toyota Direct for $317.71 and told him that would be a start. Nevermind that I lost a day and a half at work. Nevermind that I’m still holding my breath on the engine. He let us know that for Midas to address that, he would have to wait for his manager who would be in tomorrow (Wednesday). Wednesday passed. Thursday passed. It is now Friday and we have heard nothing back from Midas.

My car was fine. No noise at all. I came in because of the oil chg sale. Boy was i sorry. I left with a broke car and a now missing hub cap. Biggest fear for a single woman to get jacked around at a car repair shop. A simple oil change has changed has turned into a nightmare. My car is loud the attentdant says he thinks its the water pump just that quick. My car was fine when i pulled in there. No help i got home my hub cap is gone of my tire

For the first time in my life I had taken my vehicle to get my brakes and rotors fixed 3 weeks ago the customer service and the genuine demeanor of Tyler and the rest of the staff was so impressing to me that I went back on Friday October 6th at 2:00 p.m. with the complaint of a burning smell which I knew was the gasket leaking oil after a thorough check I was introduced to the gasket needing to be replaced and the belt needing to be replaced which I agreed to. Prior to taking my vehicle that day I checked my oil smelt it to make sure there was no burning smell coming from it and everything was fine other than the burning on the outside of the engine from it dripping onto the hot engine parts Friday night at 8:00 I went out to eat dinner and came out of the restaurant and my vehicle would not start one time wouldn't turn over second time hesitated to turn over shook vigorously and then I put my foot on the gas and it stayed on and I drove it home which was two blocks the next day with my grandson in the car the vehicle shook and try to turn off when I turned it on for the first time and I immediately went to the Midas mechanic and address my complaint Unfortunately they weren't able to duplicate the problem until 2 or 3 hours later when I came back (2xs) again after going shopping with my grandson, the mechanic Ray was able to duplicate the problem and brought to my attention that there was a bad smell of gas in my oil my concern is if the gasket was replaced the oil was dropped why was it any oil and gas smell brought to my attention the day before I feel that whatever occurred with the gasket and the pulley perhaps a holes got pinched or something occurred to make the gas leak into my oil or something happened during the repair to cause this to occur there was no gas issues with my vehicle prior to when I left they expressed to me that the gas issue was a concern but they could not find out what the problem was or properly diagnosed what was causing it and explain to me to come back on Monday to have it checked thoroughly again with Ray and Jimmy after being at the mechanic shop from 10:00 a.m. to 5:30 p.m. with the 2-year-old I took him home and I went home when I got home my engine was so hot it burnt my face when I opened the hood which is something that has never occurred with my vehicle before on Sunday I had to go to church which was about 5 mi from my house again the gasoline smell was so strong and the engine was so hot but I prayed and went to church anyways cuz that's my Sunday routine came straight home after church and the engine again was so hot it was Untouchable and you couldn't stand in front of the hood without feeling like you were getting burnt there's something definitely going on that I feel was caused by the mechanic during the repair we're all human and we all make mistakes I need for my vehicle to be fixed properly so that loved ones and I will be safe. I've spent a total of $700+ I even had the spark plugs changed as they requested or recommended after all of this Monday morning at 7:00 I will be off from work taking more time to try to get the proper repair done to my vehicle.

As a government employee for the past 18 years I appreciate great customer service Jill, Ray, Tyler and the rest of the mechanics and gentlemen diligently tried to diagnose and resolve my issue prior to me leaving my efforts and my concern is not to get anyone in trouble is not to get my money back eithet... it's just to get my vehicle repaired so that I'm safe driving it with my family any help that can be provided to get resolution to this problem would be great, if resolution is not done tomorrow, I will have to take off from work afsin and take my vehicle to the dealer at that point I will need a refund

I do believe in Midas that's why I brought my car back I'm a firm believer in following my gut instinct and my intuition and the customer service is amazing is just this particular problem has to be resolved thank you in advance for any help you can render and may God bless and keep you all

Thank you Maisha Jones [protected]

Jan 19 2022

Moved from B.C. and required SGI inspection to license 2017 Kia Sedona.

45692 km. Vehicle was running perfect with no problems. Inspection indicated vehicle req'd 4 wheel alignment. Without alignment no certification would be given. Had to OK alignment to license the vehicle.

Right after alignment vehicle would pull slightly to the left when on 100km highways. Not noticeable in city driving. Had driven from B.C. to Regina and back 3 times during the fall of 2021 with no problems of vehicle pulling. this vehicle is for pleasure use only and is not driven often. Current milage as of

Oct 05 2023 is 52367km and having winter tires put on by "Mr. Lube" was informed my summer tires (most driving is done in summer) are wearing incorrectly and vehicle should have a wheel alignment. These are new winter tires and I will not have them ruined. Have booked a wheel alignment with the Kia dealer. Who ever was the mechanic for Midas that did my inspection is incompetent and has cost me $300 that was not required.

Midas on Albert St. N. Regina I thought at the time you were crooked and 7000 km driving has proven me correct. Would not recommend your service to anyone.