I have been a Metro PCS customer for almost 10 years, Ever since they came to Sacramento. I can''t prove that to them because when they get newer phones, if you buy one and want the "free month" that comes with it, you have to create a new account. Anyway, 2 months ago we signed up for the Metro family plan. 3 phones unlimited calling, 1 bill. Too good to be true. When 1 phone broke, we called the customer service line and asked if we could remove the broken phone for a month so we could afford to purchase a new phone and then add it back onto the plan later. She told us yes, that would be no problem. So we said lets go ahead and do that.
Right when she removed the phone, she said "Oh my goodness" so of course I said "What?" She then proceeded to tell us that because our family plan was altered, it was no longer valid and all phones on that plan would now have to be put on a new, more expensive plan altogether. So naturally we said to put a manager on the phone, only to get hung up on.
To make a long story (somewhat) shorter, I eventually got a manager that was unhelpful, and I demanded her manager. When he FINALLY got on the phone, he tried to charge me $30 more a month than the plan we were on, and said that he wouldn't help me further. And on top of that, said he refused to give me contact info for his boss. I have found some info for the top dog of metro, and I am posting here the ID numbers of the so-called managers that so rudely "helped" me.
Manager #1 ID 1704 - Unhelpful and rude as hell. She had no concern for customers
Manager #2 ID 14261 - He seemed to want to help AT FIRST only to say we had to pay $30 more a month for a new family plan.
Both of these people should be fired, as well as the person that lied to us and said we could remove one phone on a temporary basis, I only wish I had her ID #. I hate Metro PCS now, and I will never go back to them. Funny how that works, I've always told everyone that was looking for a new service provider to check out Metro.
By the way, if anyone needs the info for the President of Metro, just google Roger D. Linquist and you should find everything you need.