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Mercedes-Benz International
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2.1 169 Reviews

Mercedes-Benz International Complaints Summary

45 Resolved
124 Unresolved
Our verdict: When using services from Mercedes-Benz International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Mercedes-Benz International reviews & complaints 169

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Mercedes-Benz International non authorized charge

I been treated not Fairley by the Mercedes Benz Financial services. I am a loyal customer of them for the past 6 years, I all the time paid on time with no late fee.
After months trying to transfer my lease to a different customer I been told by the staff member that due to the outgoing issue with the system they are not able to process the payment.
I told them that I am not going to take the new car that I ordered since I will have to pay 3 months after the other 3 months covered by Mercedes Benz financial, total of 6 months.
The super visor named Philip told me to go ahead and to turn in the car and they will cover the all 6 months. He told me that he noted the account.
When I requested for a conformation he told me “we are not using emails and nothing to worried about”.
A week later I took from them 2011 Mercedes, I returned my other car to them. I got a bill for 1093.00 bottom line they covered only 3 months. When I called in with this issue suddenly they are not remembering none of the above told me.
After asking to speak with a super visor they made it to sound like I am creating this entire story just not to pay them. When I am paying all my bills on time with no issues.
I wanted to return the car back to dealer at this point, then they called me and offered me %20 discount.
Very unprofessional for a bank to work this way, the fact that they discounted the amount just prove me that I was right and I did been promised the above.

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Mercedes-Benz International rude over weight help

DO NOT GOTO Mercedes-Benz of Beverly Hills Server Center
I when in for server, Paul Hayley was my Server Representative, he showed up late, he was rude, unhappy, over weight by 50 lbs. told me that I had to pay $150.00 for them to tell me what was wrong with my driver side seat, that moves when I'm driving. To all of you that needs service do not go to Mercedes-Benz of Beverly Hills Server Center they are the all rude. The Server Manager Camron, did not call back after I left 2 messages.

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Mercedes-Benz International mercedes benz taking advantage of woman

I purchased a merc from NMI last DecOn 5 Sep I encountered a flat to which I then struggled with trying to fit on the spare tyre. Upon taking the car to NMI to check on the problem the service advisor told me that the pump that accompanies the spare tyre was not there. Being a female I had never found the need to open the spare tyre part of the car. This therefore came as a shock and the service advisor asked that I speak to Mark Maduray who sold me the car. In doing this and after calls and emails I got no response from him. I then spoke to H Singh who was the manager and who also refused to assist me. Upon esc further on, MercSA comes back that I signed for all of this. I was appalled as I was never taken through the car at all. They confirmed that it was not there. M Maduray is aware that I was never taken through this car and this was once again confirmed with him telephonically, yet they refuse to take accountability. When signing the documents I was told that I was confirming that I took delivery and nothing in ref to confirm any checks As a woman I am terribly inconvenienced and Merc refuses to acknowledgethat this was not put in. Merc just simply take woman for a ride!

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Mercedes-Benz International transfer case failure

Purchased a new 07 C280 4-matic in May 2007. Decided to pay more for a vehicle because of their known longevity. Have always maintained vehicle to Recommended Standards. At 63000 miles (which is out of warranty) in 2010, I took the vehicle in because I noticed a noise from the Passenger Rear Wheel when making turns. The Service Manager asured me it was something simple, i.e. a rock in the brakes. After 3 hours waiting, I was told that my transfer case was coming apart internally and would cost over $4000.00 to repair. I LOST MY MIND! Went directly to the General Manager. He assured me that he would contact Corporate and take care of this immediately. I assumed life was grand. 4 days later, still no return call. Finally got in touch with the elusive GM, he stated that Mercedes would pay 25%, leaving me with a balance of over $3000.00. I asked where his assurances went that this would be taken care of? He had nothing to say. Filed a complaint with Mercedes Customer Service department and went to work researching the situation. Found out on 01.28.2009, there was a Service Memo issued to Dealers about the Transfer Case problem and that there was a service that could be performed. If the transfer case service did not work, then it needed replaced. OF COURSE in 2009, I was still in warranty. the dealership denied knowing about the Service Memo and is refusing to take care if this. I even had to fax the Service Memo to them for review! BEWARE! Mercedes is no longer the vehicle it used to be!

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biggrinch
Chicago, US
Jan 23, 2014 7:06 pm EST

I received a call from finance s manager on 23jan14 6:49 which I was high disappointed because I bought a car from this dealership before with no problem.He spoke to me as though I wasn't a customer and wasn't professional at all Im going to file a complaint against him.

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Mercedes-Benz International fraud

I bought a preowned mb compressor from mercedes benz of fort lauderdale, milage just under 60, 000. I asked if the car had already been serviced and passed the 60000 mile service requirement. Randy thompson, the sales person first stated that mercedes does not need that kind of a service, then when I demanded the history of service paperwork, he said that he would make it available to me the next business day, since it was already 8:00 pm. The next business day and over-after, I was provided nothing! In the mean time my car not passing a couple of private service diagnosis, had a dangerous and beyond control pull to the left. Weeks later, after a serious rat chase and continuous demands: well, I was represented with a 60000 mile service work order, but! It was for bmw! Furthermore, sol the mb of fl serviceman with his vicious smile and thick ny (darling) accent stated that, "all mercedes have a pull to the left, you just have never had one before"! Also, as far as the black thickened mud like oil, for the ever lack of an oil change, he said, (lol)" this is special mercedes synthetic oil, see you have never had one to know! Then the car does not start, the engine does not turn over, the electrical is shot! This time I have the car towed in to this mercedes benz of fort lauderdale, having put on 7000 of my own additional miles. Guess what? Todd banks the service manager, rather the head newyorker, argued with me that, the electrical failure had to do with the 7000 miles that I had put in, there was nothing wrong with the car at the time of its purchase: nonetheless, there was no 60000 mile service ever performed on this car, or any service what so ever to know what was what! His answer to this latter one was that, their computer does not keep all memory! Rather, it has a selective memory!

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Yang Lee
Los Angeles, US
Jul 12, 2014 7:50 am EDT

It is pathetic that you faced this type of situation. I can understand you have been through such an hectic situation. Don't be upset. You are right there are many fraud workshops who provide these types of fake services and get profit. So, you need to do a complete research while going to any auto repair shop. I have faced more than worst situation than you.Like you i also went to a repair shop without any prior inquiry about that center. I trusted him handed over my loving Mercedes and asked me to come on next business day. I went and got my car and paid an heavy amount. After some days again there was a problem in my car and when i want to another nearby repair shop he disclosed that most of my car parts are duplicate and i was shocked. So, inquire about the auto shops before you go. http://www.stuttgartautoservice.com/mercedes-repair/

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Mercedes-Benz International sold a car without promised options

In a nutshell this is the saga of being sold a car without the promised options by mercedes-benz of tampa bay and their subsequent denial and refusal to deal with the problem.

I warn anyone who is thinking of dealing with this company to be very careful what you buy and make sure what you are sold is what you asked for, do not believe your salesman. There are in fact other reputable dealerships in the area that in my opinion you should consider before mercedes-benz of tampa bay.

February 11, 2010

I was coming up to the end of my lease of a mercedes c230. I had an appointment with a salesman at mercedes-benz of tampa bay to discuss my options. Upon meeting the salesmen andrew I informed him that I was interested in purchasing a mercedes. I told him how much I loved their cars, and how I just needed to find the right one. I informed him that my biggest must have with the car was satellite radio and a navigation system, a point which I reiterated several times, the car I purchase must have these items. I did a test drive on a new c300 which was very nice, but the salesmen showed me a certified pre-owned 2008 e350 that he suggest I try. Upon getting in the car the salesmen tells me how it is equipped with both satellite and a navigation system. He tells me he understands thats what I want, and this car has both.

February 16, 2010

I decided I would purchase the e350. At that point I assumed it had everything I said it must have, andrew points out the satellite radio just needs activating and the navigation system needs the dvd inserting for it to work, I naively believed him. After four hours of signing papers the car was mine. I was told at this point someone would go over all of the details of the car with me, unfortunately she had to go home. Andrew then just went through really quickly the basics of the car. At this point I notice the vanity mirror on the driver's side is broken. The salesmen tells me he will see how much they cost and let me know if he can get me a deal on one. I thought this was very odd, considering I had not driven the car off the lot, I felt they should be responsible for fixing that. I asked him at that point what I had to do to get the satellite radio working and the navigation system. He says he will talk to the service guys and give me a call. When I got home I called sirius to see if I could get my subscription transferred, and after a while of trying they told me to contact the dealership, because they did not know what the problem was.

February 17, 2010

I called andrew and for the first time he says he is not actually sure if my car is equipped for satellite radio or a navigation system. He tells me he will talk with his manager and get back with me. I do not hear from him the rest of the day. Also later that day we discover that the zxylon (paint protection) had been applied incorrectly, so now there where swirls all over the car.

February 18, 2010

I try and call andrew again and cannot get in touch with him. I decide to call adam (the finance guy) who I must say was the only one helpful person through this entire experience, even though there was very little he could do. He says he will try and get in touch with someone who can help me.

February 19, 2010

I called andrew again with no luck. Spoke with adam who again tries to find the right person to help me.

February 22, 2010

Call andrew again and leave another message. Spoke with adam who tells me he will try and get me in touch with the director of preowned sales, ed. He gives me ed's number and I call and leave a message.

February 23, 2010

Call ed again and leave another message.

February 24, 2010

I spoke with the director of preowned sales, ed. He reconfirms that the car is not equipped with satellite radio or a navigation system. He says that I can bring the car back in and they would get me into something else. This would be fine but he admitted they did not have any preowned 2008 e350's on their lot so I didn't have the option to replace the vehicle and they weren't going to buy the vehicle back.

He also tells me that he knows people put after market satellite radios in their cars and I could just do that (trouble is with this $100 option it does not integrate with the factory fitted radio and would have to be stuck on the dash and also be tuned into the car's sound system using an fm channel, this is not a great solution). This statement proves to be very important later. He did not make me an offer to do this free of charge, he just made that statement.

February 25, 2010

Finally spoke with andrew who asks me to come in to the dealership. I make an appointment to see him the next morning at 9:00. I show up and andrew is nowhere to be seen. He finally calls and says he forgot he had to take his son to the pediatrician so he will not be able to make it. I speak with bernard, client relations manager, and he just takes down the info. Later that day bernard calls and tells me that there is no way they can get satellite radio or a navigation system in this car. I let him know that I would not have purchased this car had I been aware of that, and I was lead to believe it did have those things.

In fact the car can be fitted with both systems as the wiring kit and equipment for the satellite radio can be purchased for $1100, and the navigation equipment for around $500. It seems they just don't want to spend the money righting their mistake.

February 26, 2010

I decide to contact mercedes benz usa. I tell them my story, and they say they normally would have someone get back to me within 24 hours, but due to a snow storm it might take longer.

March 1, 2010

Called mercedes benz usa and they informed me how terribly sorry they are, but they can't get in touch with anyone to help me.

March 2, 2010

Called mercedes benz usa and again told how sorry they are, but they have been unable to speak with someone from the dealership.

March 3, 2010

Called mercedes benz usa and leave message. Speak with adam who says he will try to get ed to give me a call to see what he can do.

March 5, 2010

Called mercedes benz usa and speak to mariano. He says he will contact the dealership regarding the mirror, xziolin, and the satellite radio issue to see what they will do to make things right. Also spoke with adam again and he tells me he will try and get bernard to call me and see if we can resolve the situation.

March 8, 2010

Called mercedes benz usa and spoke with jenna. She says she will work with mariano to try and get my situation resolved.

March 9, 2010

Received a call from mariano of mercedes benz usa to let me know that mercedes benz of tampa bay will fix my mirror. Still nothing on the the xziolin, navigation system or satellite radio.

March 10, 2010

Mariano called from mercedes benz usa. He lets me know that he has spoken with the dealership and they said I never said that satellite radio was a requirement for the car I wanted to purchase. They also told him that they had offered to install an aftermarket satellite radio free of charge, and I had never gotten back to them so the offer was no longer available. I informed mariano that ed mentioned I could put the aftermarket radio in the car, but they never mentioned this as an offer or that it would be done free of charge by them.in any case a $100 radio from best buy will not compensate. Mariano concludes that this was possibly just a misunderstanding and there is very little I can do about it at this point. They are sorry about this. He also says that he will speak with them about fixing the zxylon application. I informed him that this seemed incredibly unfair on so many levels. First to basically call me a liar and say I never said I must have satellite radio and the navigation, and second to retract an offer I was not even fully aware I had been given. I told him I felt as if they were completely disregarding me. Up to the point of purchasing the car everyone at the dealership treated me as if I was a very important client and they would do anything to make sure I was happy. After I purchased the car I could barely get a phone call returned, and could hardly speak to the same person (besides adam) more than once. They have left me with zero recourse other than to make as many people as possible aware of their appalling customer service which the longer this goes on makes me think is not coincidental, do they treat all their customers this way once they have driven off the lot?

March 12, 2010

Called ed again to ask for an explanation on his "i'm a liar" comment. Of course I couldn't get in touch with him, left another voicemail.

March 18, 2010

Still no call from ed or anyone else.

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Mercedes-Benz International sold a car without promised options

In February 2010 I bought a black 2008 E350 with 25, 000 miles, it was the color I wanted, it had low mileage and it also had satellite radio and a navigation system, I knew this to be true because I stated several times to my salesman Andrew that this is what I must have and he told me this black E350 was definitely equipped with both. These last two things are very important to me. The problems began when I returned home with the car to find out it did not include either satellite radio or a navigation system. You might wonder how I didn’t know it wasn’t equipped while I was still at the dealership, this is because I was told the satellite radio just needed to be activated and the DVD needed to be inserted into the nav system. In my naivety I took Andrew’s word on this, also the walk-through explaining the features of the car didn’t happen as the person involved had to leave. If I’d had this walk-through with someone knowledgeable this whole episode could have been avoided as I would not have left with the car.
If you are considering having any relationship with this company I suggest you read my buying experience here http://www.mboftampabaysucks.com.

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Mercedes-Benz International horrible service department

Service Dept Quote of the Day: Squeaky brakes on a Mercedes Benz is normal. All of them squeak in Florida because it's so humid.

...I should have listened to my neighbor about MB of Tampa Service Dept. I gave them the benefit of the doubt because I had two Mercedes in the past (up north) and was very happy. After two attempts to have my brakes repaired/replaced, a discussion with the service manager and being spoken to like a child... I decided to hand over the key and purchase another BMW!

Horrible experience!

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Dr. Walter R. Ivey
Louisville, US
Feb 03, 2013 5:35 am EST
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Dr. Walter R. Ivey
2454 Grinstead Dr
Building D suite 1
Louisville, KY 40202
[protected]

Scott Keogh
Mercedes Benz Corporate Office & Headquarters.
One Mercedes Dr. P.O. Box 350
Montvale, NJ [protected]

Dear Mr. Keogh:

First of all I want to say I am a loyal Mercedes Benz enthusiast. My motto is “if it is not a Mercedes Benz I’d rather walk.” So that should give you a general idea on my feelings about my Mercedes Benz. On Thursday January 24th 2013 I took my Mercedes Benz s500 (VIN number WDBGA51E9SA223992) to Tafel Motors, Inc Mercedes Benz 4156 Shelbyville Road, P.O Box 7096 Louisville, KY [protected] for preventive maintenance. I had the: wiper control united replaced, wiper control module replaced, tie rods replaced and idler arm replaced. Now keep in mind this car was in excellent condition, I had just drove it to Indianapolis, Indiana five days prior to me taking it to Tafel for service. “Mrs. Stacy Parks my service person at Tafel called me on Monday January 28th 2013 and informed me that the oil pressure switch needed to be replaced”. I authorized her by phone to replace the oil pressure switch. Then I asked Mrs. Parks for the bill total. “Mrs. Parks responded the total is $1, 711.33 dollars”. “I said can I pay the bill now”. “Mrs. Parks responded Dr. Ivey this is just an estimate at this point the bill may be more or the bill may be less I will let you know when we finish all of the work”. Then Mrs. Parks said “Your Mercedes should be finished Wednesday January 30th 2013. On Thursday I returned Mrs. Parks called Mrs. Parks said “Dr. Ivey the service manager wants to speak with you.” I responded, “What does the service manager want to speak to me about?” I responded, “Mrs. Parks you are my service person why can’t you tell me what the service manager wants to talk to me about?” I then ask Mrs. Parks “Is this matter about my car? Mrs. Park responded, ” Yes” I then asked Mrs. Parks, ”Is it serious?” Mrs. Parks said, ”I guess, I really do not know.” On Friday February 1, 2013 I arrive at Tafel motors Mrs. Parks escorted me to the service manager office. Mrs. Parks Knocked on the service manager’s door and the service manager said come in. Mrs. Parks said, ”This is Dr. Ivey.” Mr. Doug Shipp responded, “It is good to meet you please have a seat while I get the tech that worked on the car and his supervisor.” So it was five of us in Mr. Shipp office: Mr. Stacy Park, Mr. Doug ship, the tech, tech supervisor and me. Mr. Shipp said, “Dr. Ivey we have done all of the work on your car everything is fixed. As we do all cars after we complete the work we take them on a test drive. The tech took your Mercedes on a test drive and it ran fine no problems. As we do all cars after we complete the work we wash them but, when the tech tried to restart your car it went dead and it would not start. We are not sure but we think that one of the towers in the engine broke off and got caught in the timing chain and destroyed all of the valves”. Mr. Shipp then said, ” That is the bad news, things just happen.” Then everyone in the room looked at me waiting for a response.
I began to think to myself bailment of damage and Mercedes V Marco Marquez USA, llc. I asked, “Mr. Shipp so you are saying I will be without a car in the middle of winter because of Tafels negligence?” Mr. Shipp said nothing. I responded that Mercedes Benz only had two owners me and Mr. Ned Bass. Mr. Bass gave me all of the service records in fact the only companies that serviced the car was Tafel and C&O Body shop. The timing chain was replace by Tafel once and C&O replaced the timing chain the second time. I responded that car was in excellent condition. I had a problem with Tafel once before they replaced the ignition switch in that Mercedes. Tafel put a new ignition switch in that Mercedes and it was defective. The car was not running smooth as normal so I took it back to Tafel their first line of defense was to cover up and deny the problem but I had two witnesses at C&O body shop that verified the problem. So Tafel begrudgingly replaced the ignition switch a second time. I can forward you the repair order. What is Ironic is that Tafel is making that same statement now that they made with the ignition “switch thing just happen”.
I said, “Mr. Shipp that I am really angry so I am leaving.” I left Tafel and went straight to my attorney’s office I explained the history and everything that occurred in detail. My attorney and I both agreed to let Tafel or Mercedes be responsible for this situation before we begin any kind of litigation regarding the matter. Because we both feel that Mercedes Benz is an outstanding company that sales and excellent product. What I want from Mercedes Benz is to be made whole. I want my Mercedes Benz in the same drivable condition that it was when I drove it to Tafel. I am trying to be reasonable as possibly if Mercedes can find an engine that works it can be the same year and have the mileage as long as my car is operational I will be satisfied. I want Tafel to authorize me a rental car while my car is being repaired
. PS.I hope we can resolve this situation before it escalates. I have informed Geico my insurance about the matter. Thank you for your time.
Sincerely,

Walter R. Ivey

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Mercedes-Benz International touted as &star-certified&

We purchased a "star-certified pre-owned Mercedes that
didn't meet MB Canada standards. Details below.

The authorized Mercedes selling dealer even changed our warranty start date on our purchase agreement 3 months after the purchase...without our signature!

Details:
Our so called "Star Certified" B200Turbo undisclosed vehicle history:
- another dealer indicated it was in an accident when hatch wouldn't open; car was out of alignment (toe and camber) resulting in zero outside tread in less than 3, 000 km

- evidence of repainting back end and front end was identified; 2 side mouldings loose, corrosion on shock towers, wheel well cover loose & fastener bolt

- no record of a number of issues recorded in MB database (transmission, front suspension, back window being replaced, AC not working, etc) provided

- selling Barrie dealer would not provide Star Inspection - apparently against corporate policy (not true)

- car had to be re-certified, this second dealer stated they would never have sold this car

- Barrie dealer told us the warranty start date was 07, our purchase agreement & star warranty stated 07 but the MB Canada database says 06

...car has made a horrible grinding noise when we turn left and it is cold since day 1... just informed that it needs a new differential.

My "pre-owned" car we should have confidence in has been in for service 8 days over the past 2 months. It pulled to left, made noise ever day, hatch wouldn't open and the warning system beeped at us for almost 3 weeks ..hatch is open...very annoying in stop & go traffic. It still isn't fixed & makes that noise.

Mercedes Benz Canada has responded and agreed to fix car (with much discussion) but promised reimbursements have not materialized and requests for these promises in writing have not been responded to.

Our request for extended warranty b/c of issues & history of vehicle is unknown has been ignored.

Mercedes Benz Canada President did not respond to request for assistance to rebuld our trust.

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Mercedes-Benz International repair

I have a problem, which I think may be time to seek your advise about (once again as it contnues).

On August 19th 2009 I had the misfortune of my mercedes breaking down. Since the car has been
paid off, it was out of warranty. (this was my second car) I called home start AA who informed me that
this car problem was 'comprehension'. The car would start but not turnover. I am not mechanically minded.

Breakdown service took the car to Motozone 59 Moore Road / 20 Sydney Road Durban. They told me
that the problem could only be solved by them reconditioning the engine. I am not a car fiend (but this
seemed wholly inappropriate). Tel [protected] Vernon or Brendon

They stripped the engine requested I pay R28, 500 as the job was big, they stated. My car is still with them, they now say it has an injection problem and the car still will not start. I reported them to RMI, once already
but have not yet recieved response, now almost seven months later they are asking me for a further R7600 +/- and my car is still not moving. (If the problem was injection why overhaul the engine?)

This garage obviously have no idea what their doing with my car. In this time I have been paying
my road insurance for a car which is off the road. Every time I call them I am told a '### & bull' story
(sorry for the language) and informed the car will be ready in a few days.

I would like your assistance to get my car out, and my money back ...seven months and they can't fix
the car.

Car details Reg. ND 567 594
Engine Vin: ADB2021256F288419

Regards

Duncan Dlomo

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Mercedes-Benz International failed heated seat causing fire

This past Tuesday (12/15/2009), 5 minutes after I start up the car (GL 450), it burned through the seat and burned my jacket, created lot smokes ... and I almost ran into car accident ... finally managed to stop the car ... I totally lost the confidence of driving a MB car - who knows when there'll be another buring / fire next time. I am finding a lawyer to file a case againat MB USA.

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MUHAMMAD ARSHAD
, US
Apr 14, 2016 9:07 pm EDT

My ml350 seat heater burnt my seat and jacket, mb fixed the seat but are giving me run around to pay for my jacket. Any help is appreciated

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Gia S
Selma, US
Dec 12, 2014 10:17 am EST
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My husband bought a 2007 MB E350 ( no we're not rich it was my used dream vehicle) and our driver's seat caught fire going down the road after turning on the heated seats. MB wants nothing to do with it so I hope they sleep well in their fancy houses. So now I owe $15 G for a POS that I can't sell.

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lgolden
Houston, US
Dec 02, 2014 11:51 am EST
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Same thing happened to my 2007 GL-450. Turned on seat heaters within minutes can feel a very hot spot on my back. The car started to smell and I realized my seat had a burn mark in leather. Will contact Dealer.

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Giving up
, US
Oct 16, 2014 2:08 pm EDT

0ct, 12 2014 6;30 a.M. Heading to the gym Kind a cool morning. So I decided to turn on the seat warmers, I notice a sting on my left side thinking a bug had bite me. I turn to look and the seat was on fire my shorts had burn a hole right though. Why Mercedes is not reporting to these problems is a mystery to me Giving up confidence on MB
.

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Jack Smith Thomas
Mobile, US
Sep 10, 2014 8:56 am EDT

Seat just overheated on my wife and burned her shirt. This car is out of here.

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montman
Norwell, US
Feb 20, 2014 12:58 pm EST

heated seats are ok, the rims are fraile and break

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Scubadiver84
Laguna Hills, US
Feb 04, 2014 1:43 pm EST
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here are the photos

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Scubadiver84
Laguna Hills, US
Feb 04, 2014 1:41 pm EST
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Hi my name is Todd and I had a 2006
ML350. It spontaneously caught fire as it was parked for two hours after I had
driven it. The firemen state in the report it was an electrical fire and
started from a short in the rear taillight harness, much like the investigation
in the C-class. They could determine that in only twenty minutes time. It was deemed totaled and luckily It didn’t
kill anyone. Look at the pictures below and see what you think. I
brought this to Mercedes Benz USA's attention and they were careless about the
safety dangers that this caused/posed. They said it wasn’t a manufacturers’
defect. Might I remind you the car had been parked for 2 hours. God forbid if
consumers found out that the ML-class would be involved in the same
investigation as the C-class. They were of more concern about this being leaked
or exposed and tried to sweep my case under the rug. They held my vehicle for
about 2 months for their "investigation" and not to have any
conclusion of the manufacturers defect is complete BS. They told me that the
fire was inconclusive and not a manufactures defect. Get this!
They only gave me one case manager and limited me only to speak with
her. After I had asked to speak to numerous other managers and
higher ups they told me I strictly couldn't. After being trapped in
this corporate cover up I had no where else to turn. SUSAN M( my west
coast regional case manager) How many other vehicle cases did they sweep under
the rug like mine? I do not expect this kind of cover-up from Mercedes and
would expect them to stand behind their vehicles. I only had 76, 000 miles on
it. An absolute nightmare! See the pictures below. THIS WENT TO CBS2 KCAL
9 THE BBB, NHTSA, numerous auto blogs, CAS and the Federal Trade commission .
I'M STILL NOT DONE!

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Sad in Bama
Ozark, US
Jan 29, 2014 12:06 pm EST
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I have just been returned my 06. ML 500 after 5 months with a loaner. They replaced the cover on the driver seat back and though it is same finish, does not match due age of other upholstery. Best that can be done. Biggest concern is still what is to stop it from happening again. Never given any assurance it won't so have fears of fires frequently.

Really like many properties of ML but need reinforcing that a change has been made. Dealer and MBUSA customer assistance responded courteously but very slowly. Trying to negotiate new purchase but only one offer so far that values old ML very low. Wonder why?
Coincidentally when family became involved on social media things moved rapidly. Attorneys don't want this case unless there are injuries. Could be interesting if any accidents occurred with ensuing fire that may be related to previously undetected cause or blamed on another cause when really seat fire may have distracted driver causing loss of control.
Still have mine for now if anyone wants to research it.

Dmjones4
Dmjones4
Dickson, US
Jan 29, 2014 9:22 am EST

On [protected], my son and I were in our 2007 ml350 with 72, 000 miles. He has his permit and he was driving. We smelled somthing awful, but couldn't decide where it was coming from. There was smoke in the car, but we were in an intersection and still didn't know where the smoke was coming from. By the time we got through the intersection my son was feeling heat on his back and reached back there. It was hot and when he leaned forward the smoke billowed out. He had $60 Goorin Bros gloves on; it burned the material on his gloves. We pulled off the road on the other side of the intersection and found a 2 or 3 inch hole burned completely through the leather. His jacket has a scorch mark in one spot and a hole larger than an inch burned completely through it.

We called Mercedes and they are saying a regional manager will call us. We'll see if that happens and what they do.

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Mercedes-Benz International horrible service

The service at Mercedes Benz Calabasas is absolutely horrid. I had a problem with a gas smell coming from the car when it was parked in the garage and it took me 4 different trips for them to finally fix the problem. In general, every time I got the car back, something else didn't work and it was all related to that one repair . It took 2 trips to fix the front seat head rest. This last trip, they fixed one thing, and gave the car back to me with the CD Player non-functioning. I never had any problems with the CD Player in the 5+ years that I've owned the car. When I brought it back to them, they told me the CD Player is not related to what they had fixed last. Then, all of a sudden, they see that there was an oil leak. Why didn't they notice that when the car was there 2 days ago? They also told me that it would be $900.00 for a new CD Player. I told them to fix the oil leak and forget the CD repair. Wouldn't you know, the CD Player was miraculously working when I got the car back from fixing the oil leak.
Bottom line, the service people are impossible to get a hold of, they are terrible about calling you to update you on the status of repairs nor do they let you know that a part has come in. The mechanics are sloppy, stupid and/or lie about repairs that are needed or mess up something else in your car so you need to come back again for new repairs. For the simplest of repairs, my car is there for 2 to 3 days, for more complicated repairs it's there more than a week.
AVOID CALABASAS MERCEDES FOR SERVICE AND SALES(they lie too).

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Eric
, US
Feb 27, 2009 4:48 am EST

I am a four time Mercedes Benz owner and have recently had the worst, most unprofessional experience I have ever had with a Service Department. The handling of my service needs, poor communication and follow-up has convinced me that I do not want to be a repeat service or sales customer of the dealership unless I was assured it would do the dealership some form of harm.

As a customer expecting a higher level of service, and education, from its service providers, I was willing to pay the inflated service rates (ie: $150. for a smog cert verses $49.) because I believed I would be getting value in return. I was sadly surprised and thought it might be informative as to why customers are talking. It�s now been three days of scheduling and rescheduling aggravation, and I know I plan on talking to as many other customers as possible.

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Mercedes-Benz International discrimination based on race and sex!

I must first start this complaint by stating that I have NEVER been treated so poorly by a company as I have been by Mercedes Benz of Tampa. On Wednesday, September 23, 2009, I contacted Mercedes Benz of Tampa to have my car serviced and Dawn Conyers a Service Associate (10 years experience) their handled this process. She advised me to bring my car in the very next morning a 7 AM and stated that the service I requested would take up to one hour. I followed her instructions and brought my car in with already purchased parts from the terrible Bay Area Imports which were a blower motor and a blower motor regulator to repair my air conditioner. Ms. Conyers quoted me $117.99 for one hour of service. It is a posted service policy to get an update on the progress of your vehicle every 30 minutes which in my case never happened and I ended up being there for five hours and an ending bill of $626.00. Never once did Ms. Conyers offer to send me away with a loaner vehicle until my car repairs were completed. I was there so long that a friend picked me up and took me to breakfast for almost two hours. During this time I received a call from Ms. Conyers advising me that my O-rings were leaking and in order to get my air conditioner completely repaired I would need to have the O-rings replaced. I asked her to confirm that the issues with my air conditioner would be completely resolved once this was done since I was about to agree to almost $500.00 more than I initially intended to. She advised, "Yes you will be riding cool." I asked her again, "Are you sure Dawn?" She said, "Yes Ms. Washington that will take care of the issues with your air conditioner not working. When we returned my friend witnessed Ms. Conyers tell me on four different occasions that my car was headed to the wash and would be out shortly. I didn't get my vehicle for another two hours and when it came out of the car wash my radio antenna was destroyed and my air conditioner was not blowing cool/cold at all. Ms. Conyers told me after I paid for the O-rings to be replaced and the parts I purchased to be installed that I may now need to replace the expansion valve and the ac compressor to get air in my car. I asked her why she confirmed that the issue would be resolved once I paid for the O-rings to be replaced and she said it was being mentioned after the fact because the technician want to "cover his ###." I complained of this to Service Manager, Jeff Summers. He advised me to bring my car in on Saturday, September 26, 2009, and to see Jon Waterhouse (34 years experience) to get everything resolved. When I arrived Mr. Waterhouse was very rude and spoke to me in a very condescending way. I am not sure if his discrimination was because I was wearing University of South Florida college gear and he assumed that I was a teenager, my skin color or my sex. He said, "We'll let you know what we come up with just prepare to pick your vehicle up on Monday, September 28, 2009, and in the meantime we have this Toyota Camry for you." I told him that was unacceptable I didn't drop of a Toyota and I didn't want to leave in one he said, "Oh well this is all Mr. Summers approved for you." I then approached Service Director, Jack Barnett with my complaint and he said, "So what you're not getting a Mercedes, who cares, it's not like we just have 50 Mercedes sitting around for customers to ride away in them." I replied, you're right in fact you have more than 50 and you are waiting for customers to ride away in them isn't this a dealership?" He offered no response and advised Jon Waterhouse to put me in the vehicle shown in the attached photo. So to add insult to injury not only does Mercedes Benz of Tampa rudely disrespect me, damage my vehicle but now they send me away in a truck covered with their logos and website to promote them when they've done me no justice. I have been loyal to Mercedes as it has been the only type of vehicle I've ever purchased and I can say with confidence that I will never purchase another vehicle from them again. I filed this complaint with Mercedes Benz of Tampa General Manager, Frank Cuteri, who then accused me of being a liar, stating that he knows verbatim what was discussed between Ms. Conyers and I yet later in the conversation stated that he hasn't had the opportunity to speak with her. This call was witnessed as Mr. Cuteri continued to call me names he then refused to acknowledge the damages to my vehicle stating has absolutely no proof that I even purchased my car there. I told him that I would be taking my complaint to his management company, the local news, better business bureau and anyone else who would listen. He told me that he didn't care just to come "get my ###" and return his vehicle. I advised him that I wasn't contact by Jon Waterhouse until 3:30 PM to let me know that my car was ready when service closes at 4 PM, he told me to expect to pick up my vehicle on September 28, 2009 and I was in route to a wedding. He said, "I don't give a ###!" I had my sister then speak with him to not only inform him that the entire conversation was being witnessed but also that there was no way possible that I could walk in a wedding and return to Mercedes all within one hour and that my vehicle would be picked up on September 28, 2009 and his would be returned. He replied, "Okay whatever." I also made Mr. Cuteri aware that a young white woman appearing close to my age came into the service center and immediately everyone (service staff) ran to her offering assistance and I never received that type of welcome. I am disgusted with Mercedes Benz of Tampa and disappointed in myself for making such a poor business decision.

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Mercedes-Benz International ac not cooling

To,
Mercedes Benz co,
Complain: AC is not cooling forever.

Recently I bought Mercedes C200 and still I drove with 3300km .Since dated 18-09-2009 I was coming to my office suddenly AC left the cooling and only blower is working. I stop the Car and after some time restart the engine but Ac was fail to work. I was very surprised and still in very low millage I found problem in Mercedes car which is known as a premium car. I have been informed to our local dealer Mercedes ShahNawaz Lahore by Cell phone and emails. But still I could not receive any feedback from them and even they could not contact to me for any alternate car. I am not satisfied with their poor service.
My vehicle details are as under,
Chassis # WDD204041-2A-280081
Engine # [protected]
Km.3300
I need a prompt action and urgency feedback.
Mian Ghulam Sarwar
Address: KASUR (PUNJAB) PAKISTAN
CELL# [protected]

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Mercedes-Benz International the worst pre owned sales manager in usa

I went to the dealer on sunday, aug 16 2009... Everything was alright... The sale person was nice and polite (jerry kim)... After the test drive... Me and my husband went to the office to make a deal on the car... The sales person was went so many times to the pre owned sales manager office to made an offer for us... The manager name is joe kelly... (remember him!). His office is beside the sales person office which is we are inside it... We waited there for almost about 3-4 hours... Without anybody cared for us... Not even any offer for a glass of water... (please take a note here that if you go to any mercedes benz or bmw dealers... The sales person and specially the manager are very polite and like to offers the customer something that can make the customer feel comfortable while they are waiting...). And guees what... For so long time that we had spent there nearly almost 6 hours there... We dont get the straight answer for our offer... He dont said yes or no... He keep us wait, wait, and waited... Untill we decided to go home then finally the sales person said that he can't take our offer... I can't understand why he keep us for waiting so long if he know that he dont get any profit for the car... And why he doesn't see us and greet us at least or apologize for waisting our time there... But this is not the end of the story affer we went home the sales person keep calling us, he try to help us for our offer because he will guilty for keep us waiting... Then we decided to go back there, because of the sales person effort to help us... And he said that joe kelly had agree 95% for our offer... But unbelieveable... When we got there, we still waited for 2 hour... Still waiting for joe kelly to approved the offer... And guess what... He didn't approved it... Affter waisting my car milleage to go back and forward, my gas, and importainly my time... Unbelieveable... Finally we meet him then he arguing with us when we made a complaining about the service... He kepp talk back and arguing with my husband... Such unpolite and rude and un education attitude for a manager position... He even said that he can't imagine how are our feeling... And he dont understand why we are so upset... And he made apologize with high note after I said that he is the manager and he suppose be know about the politeness of his job... And his responbility to provide quality services for the customers. Calstar general manager should pay more attention for their employees specially joe kelly... Really suprising that calstar can hire him to be manager with that attitude...

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Update by virgo20
Aug 19, 2009 5:57 pm EDT

TOTALLY AGREE...CALSTAR MUST DO SOMETHING FOR THEIR BUSSINESS

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mbz123
Glendale, US
Jul 24, 2013 10:02 pm EDT
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I wish I could give this dealership a "0" rating because their service is APPALLING. The general manager and all the employees should be embarassed and ashamed to be representing such a high caliber brand as mercedes benz. Clearly they are not in the business of making money because I know for a fact that they are clearly LOSING money. All reviews I have read on internet postings are 100% accurate in saying this dealership is the worst ever and advising others not to waste their time and money with such idiodic people. Suggest this dealership do a complete overhaul and fire everyone and start from scratch. With such a high unemployment rate these days, it makes me sick to think these fools are making even a few pennies when millions of others are more deserving. They should be ashamed of themselves--get additional training, learn how to deal and be polite with others including CUSTOMERS, fix their attitudes and be grateful they have jobs. Hopefully for all of us, for not much longer.

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DotNetGuy
austin, US
Feb 08, 2011 4:20 pm EST
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Wow... I cannot believe the same kind of thing is happening where I am at too. I live in Austin Texas and went to the MB dealership in Austin (Not Georgetown, they were fine) and had the SAME kind of treatment. I went there with intent to buy a vehicle. After trying to bring up pricing and making a deal the SALESMAN (Jim Lang) conviences us to GO HOME TO THINK ABOUT IT and refused to help us unless we paid the sticker price for this vehicle AND a crazy unfair price for trade.
I get home and low and behold, I start getting EMAILS from this guy. We exchange a few emails back and forth and he starts INSULTING ME (i have emails to prove this). Anyways... I just wanted to let everyone know that if you are in Austin Texas, stay clear of this dealership. What a bunch of unprofessional people.

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mike batelaan
Ofallon, US
Oct 25, 2010 3:39 am EDT

Progress Point Mercedes in O'fallon Missouri, what a joke. I would fire the entire staff. How can you have a website that is completely usless, no cars to view, no specials to view, no email contact information, simply nothing. This is a Mercedes dealership and the website is as usless as a buy here pay here. The difference is the buy here pay here websites actually work. I was going to lease a new Mercedes this weekend, I opted to go for the 335xi BMW simply because the Progress Point website was useless. A Wendys manager would do a better job ensuring his facility had a website and links that worked, this team needs to get fired and quick.

Respectfully,

Mike

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Mercedes-Benz International extended warranty

Purchased warranty extended from dealership for used vehicle cl 55 2001 in first part of june, placed vehicle for a service with a complaint that arrised from gear shifting from a tahoe trip in the end of july, the application was not submitted as it was lost!

Two weeks later the the warranty company had all of the parts needed an the apllication was submitted and was forwarded to under underwriting, we waited for approval for another week, finally they came back and said they do not cover amg cars, so I was sold a contract or warranty that does not even cover my car, and now I am not able to get warranty as my car has a pre existing condition, due to the fact the sales person at rocklin dealership mercedes, did not sell me the correct contract for my vehicle, and there response is, "that they feel they do, nor do they want any responsibility due to fact they were negligent in processing my contract for my cl55 amg 2001 and that are willing to tow my car back to my house!

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paulxk
Richmond-upon-Thames, GB
Aug 16, 2009 7:31 am EDT

I bought from new by end 2005 a c-class (in UK); had a whole list of issues (including the automatic transmission, steering rack, electrical surges.

I regret I was biased and chose Merc for the logical natural option of BMW (or Lexus); the plastic badge (changed from silver and later stainless steel) says it all

I am as well contemplating legal action for cr*p service from A-Z (the only good thing at the dealerships are the pretty receptionists...).

Good luck with your complain and legal action; your lawyers are better than ours anyway...

zoloftn151
zoloftn151
, US
Aug 08, 2009 9:04 pm EDT

Does the fact that you posted the whole complaint in ALL CAPS mean that your screaming?

zoloftn151
zoloftn151
, US
Aug 08, 2009 9:03 pm EDT

Get a lawyer. How much is a 2001 CL55 AMG worth these days around $15, 000?

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Mercedes-Benz International service and handling

If you can put up with waiting endlessly and poor finance service and accuracy, you can go to ewing autohaus. I purchased my new car 2 days ago, the experience has been nothing but chaotic. Service stopped the moment the contract was signed. I regretted my decision to switch from lexus to mb. My money is not worth the headache and the stressful experience I have with this dealer!

Double check their math! Their math is always in their favor, and if you don't check their math, you're at a loss. The contract included poor math, and a lot of hidden terms. They even messed up with the base sales price by $2, 500.

I vented my bad experience with the dealer's management, the attitude I received back was defensive and nothing but arrogant. They show no sympathy for what a customer has gone through, as far as they're concerned, they met their sales quota, everything else is your problem.

P.S. You have to be in line for just about everything. For someone who's spending $50k on a car, you think it's worth your money and time?

Don't go to that place, period.

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gert fourie
, ZA
Jun 24, 2012 10:31 am EDT

I lodge this complaint on behave of my brother Tienie(M C) Fourie ID [protected], thee owner of a C200 compressor registration number XSK 934 GP. His car keys was stolen when theey broke into his house and he had to get new keys and a remote. This happened in March 2012 and up till today 24th of June he still has not received thee key's.For Mercedes Benz which was always known for excellent service theis is totally unacceptable.This one would expect from the cheap and nasty manufacturers. The Garage in this case is situated in Springs Gauteng.There is also an issue regarding the replacement of wiper blades that were brand new. Unfortunately he has not got access to the internet and that is why I am lodging thee complaint. He is furious because of thee ABSOLUTE POOR SERVICE HE EXPERIENCE FROM THE SPRINGS MERC BENCE GARAGE. His contact details is as follows cel nr [protected].He stays in nr 24 Malva avenue in Nigel.PLEASE ASSIST AS A MATTER OF URGENCY! THIS IS UNACCEPTABLE! 16BWEEKS SHAME ON YOU M/BENZ.

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Flace
, US
Jan 20, 2011 4:16 pm EST

Went to Mercedes Sandton to replace a headlight globe. Phoned them 2 times this morning to enquire whether the item is covered as part of service contract but no-one could help. Went in, had to pay for the globe, asked to speak to a service consultant to get clarity on what is excluded from service contract and was informed that globes are covered under the service plan.

No-one had explained to me that I had to book the car in to ensure that it is covered under the service plan as no one knew. It seems as if there is a lack of knowledge and no one really cares. Even though the item was cheapish (R156.00) I am upset about the principle.

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samitsharma
, IN
Feb 04, 2011 7:37 am EST
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i found a message regarding winning a sweepstake promo, is it a true or fake, let us know

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GE_MARIN
Carrollton, US
Feb 12, 2013 2:48 pm EST
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My dad took his Mercedes in for a scheduled maintenance and got it back making a noise in the front end. My dad took it back immediately and they said they would check it out. They came back and said it was the drive train so they charged my dad and fixed it. Guess what? it wasn't the drive train. The car still made the same noise! My dad took it back and they said they would take care of it. They came back and said it was the engine and that it had some cut cables. The only people under the hood were these people and had the nerve to charge my dad to repair it. So my dad paid the charge. Now the total bill is up to $5000.00 and guess what? it wasn't the engine, the car is still making the same noise. So my dad didn't even drive it off the lot and my brother finally got a mechanic and drove with him to replicate the sound, so finally they are making headway but guess what? They want to charge my dad $2000.00 dollars more to fix it. They made repairs to my Dad's car that wasn't necessary because according to the scheduled maintenance that was done, the car was fine. These people are dishonest and would never recommend them to anyone.

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my forth my last
Belmar, US
Jan 20, 2010 9:11 pm EST

leased my forth MB in last 8 years from freehold n.j. MB...Got it first week in nov.09 crashed it Nov.12 2009 as of today Jan 18 2010 car still in repair shop (JOST WALL N.J.)Reason MB can not supply shop with parts to repair car.Calls to mb customer service...yea what customer service...on deaf ears nothing but lame excuses...and no satisfaction...BEWARE BEFORE BUYING A MB...My forth and my last!

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MB Ate My Baby
Plano, US
Jan 06, 2010 1:59 am EST

I bought my C240 in 2005 from Ewing. Everything said in the post is true. I had the same experience. If it looks and smells rotten, it's probably rotten. Stay away. Better off buying anything other than a MB anyway. Mine is sitting on the driveway dead, lights wont work, doors wont lock, and the display states oil is overfilled yet the dealer looked at it and said that it is fine. BEWARE!

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Mercedes-Benz International breach of contract

i purchased two cars from the dealership signed a contract which clearly stated that the contract was legally binding on both parties and i duly paid the deposit on both cars.
The salesman kept ringing me at home and sending me sms to my cell phone asking me to sms him my credit card details to his personal phone, i refused to do this. I subsequently find out that the dealership sold both cars to another buyer and refused to return my deposit. in the eyes of the law this is not only breach of contract but also theft ! after sending them prelitigation letters, i was contacted by the legal department of mercedes benz UK who rather than resolve the situation continued to make threatening phone calls. BEWARE OF BUYING CARS from mercedes...as mercedes UK will be made insolvent !

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Mercedes-Benz International will not return wrong wheels that was there mistake

Ordered chome wheels for a SL500, gave them the sizes and asked to make sure they were certified Merceds wheels. After they sent me picutes of the wheels my car needs, I ordered what they said I needed. The wheels came not certified, some off the wall cheap wheel with no lug nuts.
I spend hours on hold and no one would every help me. This company is a big rip off and I have the proof of all e-mails that they are 100% wrong and do not honor what they sell.
Do you self a favor and buy local, it costs more but they will not rip you off as this web site does.

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Mercedes-Benz International awful experience

I purchased a mercedes cdi family saloon car 4 years ago which has just come out of warranty. It has only 24000 miles on the clock and is as good as new, so I thought. To my horror after just dropping off my two babies at my mothers was traveling down the road when the revs stuck fast as if it was going to blow the engine, the car was then engulfed in smoke outside and inside the car, so much so that the fire brigade turned up. I was just so glad my children were not in the car, but was absolutely terrified. I then tried to turn off the car, but even after taking the keys out the engine was still running and bellowing out smoke. A passer by said the only way the car was going to turn off was by stalling it, which I did but yet very reluctant to get back in the car. We then returned the car to Mercedes. We did take out extra cover with the AA which covered us for £3000 for parts. On mercedes doing a report the repairs were to total to £4600, surely this cannot be right for a car which has done such little millage. Getting any good will off Mercedes is none existent to pay £26000 for a car surely they should help with costs as we have been told by an AA member, and a member of Mercedes themselves this should never have happened and Mercedes should take some responsibility. I am gutted don't know were I'm going to find the money but on the other hand I am just so relieved that my children were not in the car, heaven forbid if the central locking also would have gone as I might not be here today to warn others of this problem.

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ptceli
Wayne, US
Jan 19, 2012 3:29 am EST
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I wish I read this board before buying one, they truck is the most expensive POS I ever purchased...spread the word to your friends and family DO NOT BUY A MERCEDES BENZ!

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