After having Cable through Mediacom, It was time for me to move out of my apartment. I called Mediacom to let them know I was going to be stopping my cable on August 31st. They took note of it and I thought nothing of it. Later that month I received a bill that was my billing from August 12 to September 11th. The bill was for 32.55. This was my usual monthly bill.
So I called Mediacom and they told me that they had already sent that bill out when I told them to stop my service on august 31st and that I should ignore that bill and wait for a new corrected one that was prorated from August 12 to August 31st. So a month later I received a bill for the entire month of august and september as if I had continued my service.
So I called again and the guy relised the mistake and again said he would sent out a new bill and to be looking out for it. Once again a 3rd bill with 3 months of charges shows up as if I still had service at my old place. So I called again and he again said he corrected it and would send me a bill. Well, to my surprise I received a letter from collections saying I had an overdue bill that needed to be paid.
So I went to the center in town here and confronted the lady at the front desk who said that the bill had been corrected from August 12 to August 31st and sent to collections cause it was 90 days late and they felt I wasn't going to pay it (kinda hard when you are told to continue waiting on the next bill). So I asked her what the final bill was so I could finally pay it.
She said that their was a $6.50 charge for having to send it to collections, and I told them to bad, it was their faults for delaying me and sending it to collections and I didn't fell I should be responsible for paying for that fee. So she took that charge off and said the final bill was 39.20. 6.65 more than my normal bill. I asked why this was and some how Mediacom raised my bill to 44.20 for august. Some confusing made up numbers they added to make me pay more.
So I tried to explain to her that even if it was 44.20, the bill was prorated from August 12 to September 11 to August 12th to August 31st. So since I used 20 days out of 31 days, I used 65% of the month. I then (after showing it to her on a calculator) said that the bill should then be 28.73 not 39.20. She then had me call a billing center where I repeated this information to several people.
Finally I was given to a Supervisor who wouldn't talk to me personally, but had it relayed to me from a women who apparently didn't understand math. She avoided the fact that her math was flawed and kept saying, 'I'll remove the 6.50 charge from collections if you pay 39.20 now and she said that if it was her she'd take that deal'. Acting as if all this was my fault and I was trying to screw mediacom over.
I had them send me a bill with the exact numbers they used for the prorating, and I plan to call a supervisor and question where they got each number. I am currently paying 60 dollars with mediacom a month here at my new place, and plan to be here for 10 more months. So if mediacom wants to cheap me out of almost 20 dollars I'll end my service and cheap them out 600 dollars. Mediacom is a good service, but beware and check your final bill to make sure your not getting screwed over.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
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