I have called over 100 times to Mediacom since the first part of March 2012, do to the company not doing as it says, outages, lost interent and cable connections, etc... After some 20 plus trips, and 3 replaced Digital Boxes, 4 replaced Interenet boxes, (to which one tech told me yesterday is was burning itself up and could have caught on fire!!!) and numerous "promises" of calling me back (never a returned call from them) and getting the problem taken care of, I am now sitting here yet again waiting on yet another call from one of the so called Tech, Op, Supervisors who actualy is almost 3, yes, three, hours late in returning that call!!! He also promised to call yesterday and never did. And now after calling again this morning, he himself promised me he would call by 11 am. It's now 1:48 pm!
I have been hung up on, called a liar, and told different stories every time I call, or every time a tech comes to my home!!! I signed up to get the weather channel, but after they went digital, I no longer get it! First I was told I didn't need a digital box, then one morning I turn on the tv, to find no service. I needed the box and had to wait a week for shipment!! It didn't work so yet another week for a tech to come and replace it!!!
Other channels I no longer get, but was told if I wanted to pay the extra $89 a month, I could. WTH??? The service sucks now, so why pay more?
I have also had not only a tech walk into my house without ringing the bell or knocking, but also the same tech and his Supervisor!!! The tech got mouthy, Supervisor said nothing, and I ordered the guy out of my home asking nicely several times and he not doing so!!! Then the so called Supervisor wants to stand there and fraternize about issues unrelated to Medicaom! Twice that Supervisor has done this, but there will NOT be a third!!!
Mediacom has lied time and time again, and now they claim I have bad wirring "inside" my apartment walls, which will have to be replaced and payed for by either me or my landlord. Again, WTH??? Funny the landlord had to sign up front when all this started, and we "BOTH" were told all new wires would be placed from the pole to both the TV and Computer. So... If they knew this as they said when it first hooked up, then why wasn't it done then instead of waiting 7 looooong months of disrupted service to say so? Plus the Tech Op, tried to say they had talked to my lanlord numerous times about this, but has NEVER talked to him about anything, except that first day when they hooked my internet up. And they stated he signed triple copies of that contract, and we should have both gotten a copy of the contract... Funny... Neither of saw a triple anything, and neither of us got a copy of anything!
Lies...after Lies...after Lies!!! The story goes on, but I think you all can get the picture!
And today... I just tried to call Mediacom again, and Suprise... Suprise... Yet "Another outage" IN MY AREA!!! Call back later...