SUBMIT A COMPLAINT

McAfee Backup / loss of data/customer service

United States

I purchased McAfee Backup service last year to save and protect my valuable personal images from family events. I was running out of room on my HD and thought an offline service would be safer than an external HD. I backed up my entire HD; it took over a week. I then cleaned out my HD to add more images. MY MISTAKE. I found out last month, when I tried to restore some of those images, that they were gone! Now they won't return my calls or follow up on my complaints. I'm still trying. DO NOT USE THIS COMPANY!

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