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Mathis Brothers / Missing Parts/Poor Customer Service

1 United States

We recently purchased a China Hutch, Curio Cabinet, and a Sofa from Mathis Brothers on 2/7/10. When they delivered the items on 2/10/10, the shelf pegs were missing for the glass shelves in the china hutch. I called them that evening and was told to call back the next day as customer service was closed.
I called the morning of 2/11/10 and was told the pegs would go out in the mail to me that day. By Tuesday 2/16/10 we still had not received them so I called again. I was told that they had to come from the factory and they were sent out on Saturday 2/13.
On Thursday 2/18 we still didn't have them so I called again, only to hear that they were shipping to Mathis Brothers, not me. And I was given yet another excuse as to why I still couldn't put my dining room back together.
I asked for the pegs from the one on display since I had already waited this long and was told they couldn't do that. After complaining and telling the guy that I was tempted to have them come pick up every piece we bought, he said he would check and call me back. No call came.
So today, 2/23/10, my husband calls and gets the same excuses. Only now they are saying that they won't give us the pegs from the display because supposedly our pegs are only 2 days out and the merchandiser can't justify it. Ok, excuse me, but I have been inconvenienced for 2 weeks now and they are worried about a couple of days? They have had my money for over 2 weeks and I don't have what I paid for.
My husband and I are probably going to call them within the hour and tell them to just come get everything. I will go anywhere else in the world, but will not step foot through their door ever again. And since they own Factory Direct, we will not be shopping there either.

Vk

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