Match.com
Reviews and Complaints

You're lucky all you got was a black eye. Did Match.com do a background check on you when you signed up? No they didn't, so why would you assume that they would do so on the men you're communicating with? It sounds to me like you are pretty naive.

There's nothing wrong with running a background check. It would have saved you some anguish twice now. You also might want to seriously reconsider the type of guy you find attractive since there seems to be a recurring theme here.

Here are some more tips for you when it comes to online dating that are reproduced for your convenience from this website: http://www.onlinedatingmagazine.com/articles/datingsafely.html:

1. Arrange to meet him.
When meeting for the first time, never allow your date to pick you up from your home. In fact, your date shouldn't even know your home address yet!

2. Meet in public places.
For a first meeting, always meet in a public place where other people are in close proximity. You may also want to consider going out with a group of people, or a double date.

3. Go dutch by paying half of the bill.
It's always respectful for the man to offer to pay the bill. Unfortunately, some men ruin the gesture by expecting something in return. Therefore it may not be a bad idea for you to go dutch. Pay half the bill so that you won't feel under any obligation to "return" the favor.

4. Remember that alcohol affects your judgment.
The biggest threat to a person's judgment, when on a date, is alcohol. Not only does it affect your judgment, but alcohol also lessens your inhibitions. If you are drinking, keep your drink in sight at all times and don’t get so drunk that you don’t know what you are doing. Better yet, try to avoid alcohol on your first date.

5. Use your own mode of transportation.
Provide your own transportation to your public meeting place and make sure you have more than enough gas.

6. Don't assume that a man is safe.
It's important never to let your guard down when on a first date. Never assume a man is safe just because he claims to be religious or a gentleman.

7. Don’t let him know where you live.
If you want to see him again, arrange a second date and then take it from there.

8. Avoid secluded areas.
Remember - stay in a public place for your first date and avoid secluded areas such as parks.

9. Listen to your gut.
If something doesn't feel right, it probably isn't. And if you haven’t met him before, and you know at the beginning of the date that something doesn’t feel right, then leave immediately.

10. Always let someone else know where you're going. Be sure someone knows where you are going and who you'll be with. You might even consider arranging a time to call and check in. Or you could arrange to meet up with friends later that night.

11. Give him your cell phone number.
It's safer to give out a cell phone number instead of your home phone number (click here for why).

12. Always remain alert.
Even if you’re having a blast and the chemistry is great, it’s a good idea to remain alert the whole evening. Make sure you have a cell phone on you.

In my opinion, this is all just common sense stuff. Also, for the first half a dozen dates or so, people generally tend to be on their best behavior so just because the first couple of dates go well, does not mean you've met the real person yet. The online world is a dangerous place and even men should exercise caution. Better to be a little paranoid then be in a situation where you wish you would have been.

I agree with Tiff 100%! Who the HELL in their right mind meets someone off the internet and jumps to trap themselves on a boat with the new companion! ESPECIALLY having had a prior similar experience--"I had (2) dates from Match.com. They were both FELONS ... One and the last date I went on he hit me with a wooden coat hanger on the face and gave me a black eye." ###ing ###. She DID deserve it! You can EAAAAAAASILY look up any person who has or had a prison record in every state of the US! It's women like you who give the rest of us a bad name! Next time, as I'm sure there'll be one, I hope you get thrown overboard!

She was desperate and left the US with someone she didn't know.

I dont think anyone gets what they deserve you heartless tiff, however before leaving dry land with a new friend, I certainly would have protected myslef better. I am glad you were not seriously hurt.

You got what you deserved. You should have done the background search yourself, drama queen...lmao.

i try to login to my account and windo pops uo ooops ther is a problem with your acount

This really stinks I wake up this am and check out my credit card bill online and see a charge on there for Wmvmatch.com for the amount of $34.99, I did not make this charge I don't even know what this is...I have to call my credit card company and see what the heck is going on...I'm really pissed...who made the charge...is this some kind of dating site or what...I'm very happily married and would not even go there...I have not used this credit card for two months I'm trying to get it paid off...what the heck is going on here how do they get our info...

I logged int0 my PayPal account today 11/18/2014 to find 3 fraud charges from this account. 2- for $71.97 and 1- for $88.16 I have reported these to PayPal, but I am out the money until PayPal finishes their investigation.

Unauthorised charge to my account of $83.08 and this is not the First time.I seen this in my bank statements.

i was charged on $ 34.99 on 10/27/2011 and i have no relation with this company. with seeing how many folks across the US have complained about fraudulent charges you would think they would be investigated.

i did not tell them to give me an account . i want the account canceled.they charged my checking account 43.54.i did not tell them to do so .is their a way to get my 43.54 back

THEY TOOK 34.99 OUT MY ACCOUNT WITH OUT ME KNOWING JUST FIND OUT TODAY SHOULD I CANCEL MY CREDICT CARD?

Charging my Credit Card without my knowledge or consent for an online senior site

they took 39.99 out of my account with out authorization from me. how did they get my account.

Match.com advises it's subscribers of auto renewal in their Terms and Use. Once you click "Accept" you're part of the auto renewal porgram. Unfortunately, new subscribers are often excited to find a match and don't bother to read the Terms and Use. If someone subscribes on line the customer service reps make the customer aware of the auto renewal program. At that time a cusotmer can opt out of the program.

I would also like to bring about an action to recover my money lost in the same way from these fraudsters

You have to call Match.com, this site doesn't forward complaints to Match.com.

I met a scammer on www.nudistloving.com in last year. I report her to site owner, they investigate and found that she sent about 20 same emails to other users at the same day. After tracking her in 2 days, they blocked her IP as scammer. At last they provide me 1 month free gold membership for report her.

Match.com ia a fraud, they will steal your money
They don't answer my last email now that they have my money,
they approved of my profile more then ten times.
and then through me out with a one word explanation, and refuse to give me my money back, Wow Has stealing from people on SS become a way of life for them?
what do they tell your kids when they ask what they do?
o we steal from old people on SS why? yes I'll teach you how to do this some day.
well I'll see you in small clams court; if this rape charge an other that will faller doesn't do you in
I feel good about myself. life is good for me even though their are people like you around stealing from us.
i would join a class action suit in a secant, good buy Yahoo, you will never get another cent from me.
Occie Gilliam see i sign my full name cause i have nothing to hide.

Hi there, I have requested a refund for most of the money I have paid yesterday to subscribe as this website is misleading. You advertise that there are over 60.000 to 40.000 online people when in reality there are only about 500 members online. Lots of people don't have a membership, lots of scammers on here and to make it worse, there are lots of ghost profiles as well!

I have contacted their customer's service but got no answer for my question.

Kind regards, Andrea

What happened? Did you get a refund back?

I have noticed this twice just before my subscription was due to expire.

I worked for Match.com. I can help with your complaint. First, call their customer service, they can run a test on the emails. Every so often there is a tech issue either on Match.coms end or the customers end. The tech department can work with you, although it will take a few days before they can contact you regarding your tech issue.
As for the "Mysterious" emails, there is no such thing. Your account has a record of emails sent and recieved, as well as the other members. A rep can not go into another members account without their permission and tell you if that person has read your email. I took calls such as yours only to find out that the other party recieved the email and simply didn't respond. It could be they began dating someone, went out of town, etc. There are however fraudulant profiles which Match.com shuts down immeditaely. If I were single I would use their service, but I would be very careful as I am on Myspace.

I cancelled my account the proper way via their web site, , , and all of sudden, 3 months later they are telling me I didn't. NOW, It is ONE day into this NEW BILLING cycle and I see that it as been mistakenly billed. I call to tell them, I have cancelled and this and need to get my refund.

"OH it has ALREADY been processed and We CANT GIVE Money back"

Crooks, , , ,

I joined Match & called ahead not to be renewed & I was charged anyway. I called again today unable to speak to a human as usual. I talk to someone on Chat & they could not find the comment that the customer service had written down that I do not want to renew & now I am out $60.00. This is nothing but a money hungry company & no one on here wants a relationship but hookups.

Cant access account

I was asked to choose which criteria I would want to avail. However, they automatically renewed my membership and charged my account which was not part of the agreement.

I would like them to return my money for I have cancelled my membership effective today.

I was told a month subscription was 35$ a month.they charged me 78$.

i dont want match.com to e-mail me anymore.

try to sign in my match.com account

I received a notice when I tried to log on that my account is blocked?

I can not log in to match.com. This is deborah679@talkmatch.com

Took fund from account without permission

The same thing just happened to me. But I will not stop till I receive a full refund.

They also charge your cc again after you tell them a month in advance not to renew... I don't think I will ever get off this site! CRAP!

I agree. Match.com is a total fraud. Every response has been from a scammer. Match uses date baiting, which is sending an attractive profile the day your free trial ends. The only way to read thier email is to sign up. The person never responds because they dont exist. Match is also impossible to reach and they ignore complaints. Save your money.

Name is Jeff, goes by Simon1261 on match. Started dating one of my friends here in Tallahassee but he was already seeing some other woman. As if that doesn't hurt her enough, he's STILL ON MATCH looking for other women to cheat with. He claims he's divorced but i'm not even sure that's true. He knows it hurts her but he doesn't care. ###. Beware of this guy. Hopefully he sees this and knows he's been outed for the liar he is. I feel sorry for his kids.

Dan Crisp or NaplesEagle, claims he is 54 but is 57, uses this site in Naples florida to meet and sleep with upward of 3-5 women daily. He is smooth, a liar, a predator and a sex addict.

Same thing just happened to me - I think my profile was also stolen. I have been asked by this guy who says his name is Ken Jude Williams from the UK. After a month of lovely sweet-talking words, he is asking me to accept delivery from a Nigerian Securities company for cash that he has gotten from selling land. My name and picture and words were stolen. My picture is probably out there to scam men. It sucks. My advice is to STAY AWAY - it is not worth it. Much better to be alone.

Location: Dallas, Texas

Sex: Female

Rating: *****

Date: September 22, 2010

I actually met the guy I dated on EHarmony which is a VERY good screening online service that screens out players". However, he was also on Match.com. His name is Robert Blount. He touts himself as a BankerinDFW and the whole time we were dating, he was scoping out other women on Match. When I caught him at it - he said he would stop but it took alot of nagging on my part to get him to stop. I personally think its an addiction like porn.

He enjoyed getting "winks' and come-ons whenever we were having troubles. It boosted his ego and made him feel important. Thing is - he was being untruthful about the fact that he had a girlfriend while on Match! He even lied to one girl and told her he had been single for 3-4 months and was ready for a meaningful relationship when in truth we had just broken up several weeks before.

Match gives men a feeling that they are desired and there is no "risk". But is is cheating in my mind and these women really believed him.

So...if you read Robert's bio that says he is a banker that has character and integrity - don't believe it! Try to weed men like that out because there are good men out there for sure.

When I finally got so upset with him for not canceling his subscription he broke up with me.

Truth is - 25% of the men on Match are married, many more are already in a relationship and looking around whenever things get hairy in their own.

It really is sad. My vote goes to EHarmony who kicks men like that off.

I am sure there are plenty of women who do the same thing - so Buyer Beware! If your gut gives you caution about someone -take heed!

Many people have found their spouses on Match so it can be a good thing - women - just be VERY VERY careful. Today it seems more like a "booty call" service than anything else. Use it with discretion or switch to EHarmony

After years of hesitation, I placed my profile on match.com and paid for one month through payal. I had fun and sent out a few winks. Within 3 hours of being online, I met a lovely man who claimed to be divorced, wealthy and living in upstate NY. Did I mention how lonely he said he was? He had me go to yahoo IM to chat. We talked for hours. Sometimes his English was good and sommetimes it was broken. He was very romantic and kept professing his undying love for me. I thought it was kind of strange...we ALL know love doesn't happen that quickly.
I was asked for more pics of myself...I sent them. He told me how stunning I was. I even looked him up on facebook. He had a profile with one friend.
After talking for a while, he became annoyed that I still had my profile on match.com. He said that we should be "exclusive". I didn't mind because he was so sweet.
He demanded my match.com password. I felt like a child and gave it to him. He said he would cancell my subscription. I went to check my account status oone hour later and found that I could no longer log in. Everything had been changed.
I emailed him and told him to give me back what was mine or I'd never talk to him again. He was sweet and acted very dumb. He said he was trying to protect me from the creeps.
I was billed through paypal for my subscription and I've filed a claim. My profile, pictures and words have been stolen. They will be used to scam a poor innocent man out there.
Match.com cannot be reached by phone to fix all of this.
I am now afraid that this scammer can get some of my info. Thank goodness my credit is bad and that I consolidated my credit cards.
I'm just waiting for something worse to happen.
I was on a cloud for days. He told me exactly what I wanted to hear.
Ladies, beware! This is not the way to find love.
I'm totally disgutsed by all of this but I'll move on and put this behind me. Guess he lost interest whenI told him that I was simply a waitress and mother of two who rents an apartment.
It could have been worse! Please pray that I don't have any more bad surprises!

Way to many of these scammers...And many seem to be from Africa. One called...Was from the US...working out of Africa for a few weeks...but his accent was so strong. What a shame! I wish they could do some verification and only allow US users with verified addresses.

I think this is happening to me right now. I have been asked for money though, but was not dumb enough to send it.

Hi, I agree with you. Once I sign in some dating sites but after I meet some similar problems like you. But when I found my true love in the site:sugarcupid.com. I know there is still a true site is really want to help others to find a perfect match. the site is serious safe and you don't worry these problems like that.So don't hesitate and join us. I promise you will not regret.

Cool I'm not the only one that has problems with match dot com being a scam.

Actually email correspondence with match.com:

Dear sirs,

I reached a customer service representative by the name of Robert and with the

approval of his supervisor. He informed me that they would correct the error and

I would receive my next 6 months free as promised with my new expiration date

being 21Mar2008.

Thank you for resolving this issue. The representative I spoke with was

extremely polite and helpful.

W 15Sep2008

--- Forwarded Message ---

Date: [Mon, 15 Sep 2008 7:45:14 -0400]

From: W

To: executiveteam AT match.com

Subject: Fraudulent guarantee

Dear sirs,

It has come to my attention based on the email I received from you employee that

your 6 month guarantee is fraudulent. Not only have I had numerous memberships

with match, I did qualify for the free six months. On 13Sep2008, I attempted to

accept the free 6 months. The question is worded awkwardly on purpose I imagine

so to ensure the possibility of striking the wrong key (yes or no). When I

realized I had accidentally made the incorrect keystroke. I contacted match

immediately via email on the same day to inform them of this, clarify that I had

not met anyone in 6 months, and request the free 6 months I had earned according

to match.com's guidelines. I was refused. Cleary this action is fraudulent and

clearly when you check you records, you will find that I earned my free 6

months, and you will correct the problem and give me my free six monthx.

Otherwise I will feel it is necessary to contacti the attorney general's office

and my legal council.

Thank you for your time.

W

--- Forwarded Message ---

Date: [Sun, 14 Sep 2008 7:44:32 -0400]

From: W

To: customercare AT support.match.com

Subject: Re: Other ISSUE=139619 PROJ=38

No I did not decline! I told you I accidentally hit the wrong button. I

contacted you immediately after on the same day it occured. What part of I did

not meet anyone special in 6 months did you not understand? This is very poor

practice and does not follow your terms. Should I make a formal complaint to the

better business bureau or who should I make a formal complaint to. WHo is your

manager. This is not an appropriate way to do business. I expect to be contacted

by someone who can resolve this issue!

W

---- "Match.com" wrote:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Notification of Issue Change

Description:

Entered on 09/13/2008 at 22:47:27 by Jonathan T.:

Dear Member,

Thank you for contacting Match.com.

We received your inquiry regarding the Match.com Guarantee.

Our records indicate that you declined the guarantee extension on 09/13/2008,

and are therefore ineligible to receive the extension.

Per our terms of use, Match.com Subscriptions which do not result in a Match.com

Extension (due to ineligibility of the subscriber or failure of the subscriber

to accept the Extension) will automatically be renewed for successive six-month

subscription periods at the subscription rate in effect at the time of renewal.

See Match.com Terms of Use for details regarding Match.com subscriptions and

charges on your billing account.

For reference, below is a link to the Match.com Guarantee terms:

http://www.match.com/guarantee/rules.aspx?lid=0

For immediate answers to most common Match.com Guarantee questions, please visit

our help section at:

http://www.match.com/matchus/help/helpdtl.aspx?sec=42&lid=108.

Your Partners in the Search for Someone Special,

Match.com Customer Care

Jonathan T.

Entered on 09/13/2008 at 11:00:01 by w AT nc.rr.com:

I qualified for the six month guarantee but I think I accidentally hit the wrong

button. Could you check for me? I did not meet anyone special in 6 months and

would like to receive my free 6 months.

Thank you.

I worked for Match.com about a year ago. Your complaint appears to be one that I have heard numerous times, but the fruad is not on the part of Match.com. Nigerians, as well as other scam artist's somehow get a hold of your credit card information and open accounts with Match.com in order to scam other members. I used to take about 20 complaints a day as well as calls from the Nigerians themselves trying to open accounts with Match.com. Match.com does take these complaints seriously. They immediately shut down any profile that is being investigated as fruad. They also have a special team to investigate and help crack down on these scams. Chances are your charge card was used by a Nigerian to open an account to scam other memebrs out of money. Match.com will refund your bank promptly in that event. The customer service reps hear that complaint on a daily basis, and they do forward cases of fraud to their investigation team. Hopefully your bank closed your charge card account and issued another card with a new number. Be very careful when making online purchases, as well as in stores.

Doen anyone have a customer seervice number for these ###s? They are extremely fraudulent and once they get your credit card number they will charge you fo ever no matter what. I am at the verge of cancelling my crtedit card just to somehow get out of this.

Match.com is a scam.

I have tried unsuccessfully to cancel my Match.com account. They keep deducting from my checking account. I thought I cancelled 3 months ago. Please helkp me. I no longer remember my password or username with Match.com

Checked my debit card account this morning and noticed an unauthorized (fraudulent) charge for $37.30 in my pending transaction. Located the name corresponding to the transaction, did a google search and located this complaint blog. Found the 1-800 number, which seemed to be very similar to what showed up, and called [protected]. Spoke to a CSR, explained the situation and he put a STOP on the account, then forwarded the information on to their account department for further investigation. I was told they would call me and/or email me with their findings...and remove the $37.30 charge. This is not the first time my WELLS FARGO debit card has been compromised...I always canceled and had another one issued...THIS IS VERY, VERY, VERY unfortunate for this company as well as for WELLS FARGO...kind of questioning the legitimacy of not only website but some very reputable companies like WELLS FARGO.
Disappointed and Frustrated ...but thankful I caught this in time

started receiving numerous charges from WMV*MATCH.COM on a NEW credit card, $9.99, $34.99, $43.95

we have never had any use of (or for) MATCH.com, these are completely fraudulent charges.

called credit card company, trying to get these charges reversed and a new card issued (AGAIN)!

WMV*MATCH.COM are scams!