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Malaysia Airlines / misinformation

Aug 18, 2015
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I had called malaysian airlines, regarding my parents flight, on friday, 14th aug to enquire regarding rescheduling or cancelling the flights.
I was given information regarding rescheduling penalty and I was also told that there will be a 30% cancelation fee in case I decide to cancel the tickets.
Based on the information I decided to cancel the tickets and have booked tickets for other airlines as per my convenience.
However, when I called back to cancel tickets on 16th aug, I was told that I am not allowed to cancel.
I had to do a lot of calculations to decide the cheaper mode of transport and now if the tickets are not cancelled I will lose a lot of money.
I cannot be made to lose money as I acted on the information provided to me.
My family has been using malaysian airlines for some time now and I would be utterly disappointed if I am made to suffer for the ineptness of misinformed staff. I have been contacted by the concerned staff since then who has apologised for the mistake but her supervisors have shown no attempts to help me.
Utterly disappointed with the way I have been treated.

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Malaysia Airlines Logo Malaysia Airlines
Customer Care Service
Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport
Malaysia - 47200
+60 378 433 000
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