Makemytrip.com / us customers beware of these scammers
I should have checked the rating of this online agencies from bbb.com website before going a head with booking... They've the worst rating in BBB. I booked my ticket (Booking ID : Y8PJAK) via Lufthansa and later raised cancellation due to flight departure time change. When I contacted, the agency representative agreed for full refund after consulting with the airline and send me the cancellation form to sign and send across which I did promptly... They said it'll take 21 days to get the refund.. At the 11th hour they called me and said the airline refused to refund... but can give options for date change... The reason why I booked by original ticket was it was pretty cheap for the time of travel I was looking for... Back and forth I contacted them bunches of times... Each time I contacted the agents came with a new story regarding my booking and cancellation. Finally tired with this I decided not to go with the options anymore, but instead determined to get my refund back... The agent agreed and wrote me that he had raised a cancellation and that I have to wait for 2 more days to get the status of cancellation. after 2 days when I contacted back another agent said they are ready to give another date option... But this agent 'Y' do not even know what I communicated with agent 'X' . The lack of communication coordination is at it's height and no one has the courtesy to come forward and update the status of our cancellation.
Now it's almost past a month and half ever since I raised the cancellation originally.. So far I've not recd my refund or status or any time frame when I'll get... If anyone has so much in your bank account and think to keep the money safe... Give it to makemytrip.com they'll keep it safe forever..
Out of my experience I had with us.makemytrip.com I strongly suggest all US customers not to go booking with these scammers... Better buy the tickets thru arilines own online website or any agency accredited with BBB though it's cost you couple of dollars more.. Atleast you'll get prompt response and don't have to bother about your money...
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