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MagicJack / ending service prematurely

1 NJ, United States Review updated:

On May 20, 2008 I ordered 4units with 2 year service for each. The promotion at that time stated the units were FREE and each year service was $19.95...they cut me off and will only respond via "online chat"that "the units were $39.95 with 1 year free service"...they billed my credit card for $173 for 4 units !T hey claim I did not sign up for extra year. They refuse to acknowledge the second year.! They ran a fraudulent ad campaign! DO NOT BELIEVE THEIR ADS!!!
The device works mostly ok, sometimes you need to disconnect & reconnect later) BUT ONLY PAY FOR ONE YEAR AT A TIME!!!

Bu
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Comments

  • Al
      24th of May, 2009
    0 Votes

    Please save youserself time and money and don't but this piece of ###! It took me well over 3 days, but it didn't work. The customer service is horrible! They only chat with you on line and will balme every equipment that that you have for the failure of the piece of junk! Don't make the same mistake as most of us did...

  • Te
      19th of Oct, 2009
    0 Votes

    I PURCHASED A MAGIC JACK IN AUGUST 2008, PAID $59.95 FOR A SUPPOSED 5 YEARS OF SERVICE, AND THEY CUT MY SERVICE OFF AFTER THE FIRST YEAR! I WAS TOLD I DID NOT PAY FOR A 5 YR SERVICE PLAN...BUT IT'S FUNNY THAT IT WAS DEDUCTED FROM MY CHECKING ACCOUNT BY MEANS OF MY DEBIT CARD IN JUST 15 DAYS!!! I SPENT NUMEROUS TIME E-MAILING THE CUSTOMER SERVICE DEPT., BUT I WAS TOLD I COULD NOT BE RE-CONNECTED WITHOUT AN ADDITIONAL FEE OF $39.95 FOR A YEAR OF SERVICE.FORGET THIS PRODUCT. IT'S A BIG RIP-OFF, AND I FELL FOR IT!

  • 50
      2nd of Jul, 2010
    0 Votes

    teresaamf

    Your and idiot!!! You said you paid for 5 years of service and you did not. If you paid the $59.95 that is only for the magic jack and the first year of service. The 5 year plan is $99 as stated on the website and on the packaging the device comes in. Magic Jack has never sold a five year plane for $59.95. If you could read maybe you would not have this problem. Any ways for the rest of you [censor]s out there the thing cost you $20 bucks a year and your still complaining. Your all a bunch of stupid pathetic red necks. The service is not that great, but its not that bad. I have been with them two years and the service is OK and they do take care of you. There is also something you pathetic people don't understand. Magic Jacks states and tells you not to use this device for a replacement or for emergency service. And if your Internet Service is slow then the thing wont work well and that is your stupid fault.Dumb [censor]s!!!

  • Tr
      8th of Jul, 2010
    0 Votes

    Cheesedick- Don't be mad because magic jack sucks [censor]!!! Your like the only person who had something good to say about it. That let's me know that your the dumb [censor]! It's obviously a huge scam! [censor] as service, [censor] [censor] customer service, and full OF lies lies lies! Your the pathetic idiot that fell for something that stupid! Maybe you and Magic jack should go cuddle, then play with each others saggy little balls and make love off all the [censor] that both of you have to offer [censor]!!!

  • Ma
      6th of Oct, 2010
    0 Votes

    [censor] magic jack right in his usb pooper. It's a piece of [censor]. Doesn't let you dial 1-800 #'s at all, and local calls to my and everyone elses cell phone is long distance cause the number is routed through a city at least 200 kms away.
    [censor]ers...[censor] them all.

  • Th
      1st of Aug, 2011
    0 Votes

    my information just disappeared out of their system for no reason and they still have not put it back in

  • Th
      1st of Aug, 2011
    0 Votes

    i am going to post this all over the place go ahead and copy it and do the same this company sucks ###!!!

  • Us
      11th of Oct, 2012
    0 Votes

    its getw better for the worst case there are many issues of suspened area code many area codes had been suspened for being fake states by magicjack rules and regualtions. I got news for you. thats bull ### and lied about working at all 50 states.
    area code for example 808 is hawaii and that to is suspened for not being a state, . IRS says it is. the Federal Goverment Clames it is there are I.D. theft iusses like for peole that cannot get there area codes suspened that is not on the list as magicjack says
    have to choose out side state some place else on a list that magicjack clames it is on there rules not by the Federal Goverment and the 50 states that do have there own state Goverment you can practice doing a product activation and choose Hawaii. its not working to work. All I do know is State of Hawaii is being [censored]ed with. how many other are codes are being [censored] with as well?
    alao get bank accnount and credit card suspened for paying online at two different locations at the same time. That is black market and I.D theft right there. then they will use your card for any reasions what so ever with out letting you know. Debit cards are not safe to use at magicjack. it will [censored] the bank account bleeding it dry and create collection agants to peoples homes to collect over draft fees and other fees with out know what all is this all about

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