MagicJack / deceptive

United States
Contact information:

I started an order for an advertised free trial. Once I realized that the free trial did not apply to me (must use a credit card not debit card) I did not go through all of the stages to submit it. When I got to the screen "If you hit confirm, your card will be charged on 4/12/2012" (the next day) I looked for a cancel order button. Since there was no way to cancel only proceed, I closed out the window and restarted my computer. Magic Jack charged my debit card anyway, and sent me an email stating that I had 1 hour to cancel. I contacted customer service, which is only available via chat. The operator was rude, told me once you enter your card info the order is processed even if under different terms, and regardless if you confirm or not. She then and ended the conversation while I was typing my response. Extremely negative experience. Not only are they deceptive, but they blame the customer for everything.

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