Macy's

I have had much trouble with Macy's customer service last month, and after four failed attempts to place an international order, I sent them one last message trying to solve the situation, which I copy below. I never even received an answer from them.

"Dear Sir or Madam,

We are Brazilian customers who have tried to buy 20 products from macys.com in the last days, but the four orders that we have placed have been cancelled.

We made the first attempt through the internet (order # [protected]) and our order was cancelled. The second attempt was made by Macy’s employee Kristine Laurence, after we talked to her through the online chat, and once again the order was cancelled (order # MM16890103174).

After this we have called Macy’s four times and were transferred over and over again from department to department, from “.com” to “international” to “customer services” and back. These calls lasted in total over eighty minutes. Finally, after much confusion, bureaucracy, misinformation and redoing everything that we had already done many times, an order was placed for the third time and was cancelled, and then an order was placed for the fourth time (order # MM16890554093).

We have just received the information that this fourth order has also been cancelled.

Now we can no longer use the promo code which gave us more than USD 90 in discount, two of the twenty products that we were buying are no longer available, and there might no longer be time for us to try to place the order again because our family member might no longer be in the United States to receive the products when they are delivered.

Almost all of the products that we were buying are not delivered to Brazil (and if they are, shipping fees are much more expensive).

We are honest customers who have every condition to pay for the products we want to buy and we gave you all the information requested from us, at all times.

The final result is that we have lost a huge amount of time trying to solve this in the last few days, we are not going to receive any products and we are going to pay for a huge amount in international phone calls.

We are extremely upset about this situation, but nevertheless willing, for now, to solve these disagreements without resorting to legal action. We expect a response from you.

Thank you very much.

[protected]@gmail.com"

I had a zero balance on my Macy'c card prior to making a $37.44 purchase in August 2016. Received my statement in early September 2016 and they had added a $2 "minimum interest charge" fee so I now owed $39.44 for August purchase. Immediately paid the full balance including the mysterious fee and closed the account as it is wrong to charge interest if a balance is not carried. I pay off the card every month.

On August 3rd I ordered a sectional from Macy’s. A beautiful full leather sectional with recliners, on sale for a mere $3943.93. (it was indeed a deal) I was given a date that they would be receiving it as 9/5/16. Ok I was not thrilled with the delivery but accepted it.
Now, I was also faced with getting rid of my current couch. Because scheduling the removal of the old and the delivery of the new involved coordination, I called Sears on the 22nd of August to see if I could get a date that would probably work for the removal people as well as for them, and was told that the receipt was moved back to Sept 10th. ? Why? They blamed the manufacturer for the date push back and said that no reason was given by the manufacturer.
I was told that I was not notified because the date was moved back only 5 days. The don’t notify unless its moved 7 days. I was also told yes after asking that if the date were to be moved back another 5 days I would not be notified because, well, it’s only 5 days even though the total would equal 10. The can keep moving back the arrival date to their facility indefinitely and not notify the buyer because of their silly policy.
When they refused to do anything about it because it was the “manufacturers date given” I called the manufacturer directly at the US office in California. I was told that the order had been shipped and received by Sears. They have had it for some time. It was shipped in a container and they have certainly had it for a while.
In reality my $3900 couch is sitting in a container at Sears and it’s not scheduled to be unloaded till the 10th. On my second call to them to let them know that they actually had my sectional, I was told it could take as much as 10 days or more to schedule a delivery AFTER they unpack it. That just moved my date back to the 20th! and, if that weren’t enough, it may be moved back once again by another 5 days.
Why don’t people tell the truth? I can work with the truth. I will NEVER, give them, another dime of my money for anything again.

Your list of categories that you accept for complaints. Do not include bedding.
We have not contacted the business, we just want to know if we have grounds for a comnplaint.
Thereby, I need to ask if my above reason is allowable for a complaint.
The King size should be:78X80 our mattress dimension's are:75.5X78.5.
All sheets and bed spreads are too large and do not fit right.
Appology for using Clothing, Shoes & Acc...

7-22-16 while reading my email I noticed that my Plenti points were fluctuating. I called Macy's American Express Credit Card and was informed that charges were made on July 16, 2016 for $122.91, July 18, 2016 for $308.35 and July 19, 2016 for $304.08 while $250.00 was pending as of July 22, 2016.
Please be informed that these charges were made without my authorization and without my knowledge.
The last purchase I made with this credit card for a total of $292.3 was on April 7, 2016 and was paid in full on May 18, 2016.

In January I made a purchase for $38.00 and was to be billed online. I never received a bill. Concerned, I sent them $40. I never heard from them, no bill, no correspondence, no phone call. Monday I received an ebill, my first ever from them through my bank for $185 interest. When I called to try to resolve this, It took 2 hours to try to get to the correct department to complain and it kept routing back to the original number. Two times I was routed to account disputes and was disconnected before I could talk. I called back a few days later, told my complaint and they are holding me liable, stating they called me...I was never called, and there were no voice messages. An agent I talked to ono Monday stated they sent me an email statement. A lie, nothing was ever received. They settled with me for $111. I feel is consumer fraud. I have cancelled my account and will never shop there again.

The managers refused to let the employees take breaks and yelled at you if you asked for one. By law they are required to give employees breaks, but since they never had anyone to cover the breaks, they would not allow any of the employees to take breaks.In addition I found out that I was being paid way less than all the other employees doing my same job, and I had been with the company a longer time. I was always on time, did my job professionally, so there was no reason I should have been receiving lower pay, and that is discrimination. Because I never received a break and was never allowed to eat I got sick and had to quit. The managers also were told to yell at the employees and give them way too much work for just one person. The company also refuses to hire more employees to help out because they are trying to save money. It is a very unfair and abusive job environment.

First of all, realize when you go to Macy's to buy your furniture, research the manufacture first before you make your choices to purchase. It is very embarrassing that Macy's Mr. Lungren, CEO and his President Jeffery Gennette, President who oversee the infrastruture of merchandise for their company. As so many company's outsource products like Macy's to China or other third world county, they are able to produce greater revenues through company Marketing personnel. The problem with Macy's out sourcing merchandise contracts to third world counties who don't have the necessary quality control infrastructure to maintain the quality control tools available produces all these problem for their customers. Macy's has changed their management style philosophy's that don't match company FAQs media relations not matching their company bio philosophies. They do not empower Omnichannel respresentatives with trust to resolve customer service issues. Basically, the moral of the story I uncovered is not to every buy the warrenty they want you to buy from them. Company warranties are sufficient to the life integrity of the sofa. The extended warranties deflect Macy's accountability to do satisfy their customers with resolutions. If Macy's can convince you too handle issues through their warranty purchased contract, then your automatically at their mercy instead of the company manufactured the product in the first place. Macy's prime objective is to save their company money at any cost regardless of how the customer is treated with satisfaction. Always do not purchase issues covered through home owners insurance and manufacture warranties sufficient to do directly what Macy's wants to have control over, and they want your extra money for a service that is adequately covered over time. All things, considered over time, cost effectiveness is simply best handled through the manufacture instead of Macy's. The warrantee are bogus for things that manufactures free coverage. Jonathan Lewis product are rated to be a lower end of furniture quality. I personally would never buy that product again. Every sofa purchased became defective, number 3 replacement was not worth the strike again of poor quality.

I have had a Macy's credit card for 34 years. Now it is a Macy's American Express. In January of 2016, they stopped sending me statements. Consequently I had no idea I had a balance due on the account until I went to the store in late March to make a purchase and the card was denied. I looked at the card to see what the problem was, and discovered it had expired in September 2015, even though I made purchases in Oct., Nov., and December! I received no new card and did not even realize it had expired. Long story short, I had made purchases in December after I paid my December bill. Since I got no statements for three months, there were late charges and interest charges rolled over month after month, so I "owed" over $100 on a balance of $268. Well, I called twice, was transferred 3 times each call, and ended up with their Phillipine call center each time, repeating my story with each transfer, and hardly being able to understand them each time. So I wrote a letter and mailed it to the three PO Boxes found on my last statement. They mailed me a new card with a new account number and a credit limit of $400, which is laughable. No one responded to my letter, except to send me a letter telling me to call the customer care number, which was the same damn number I had already called twice! After 1 hour and 11 minutes on the phone, I finally had my late charges removed. Now I have to wait until the check clears that I mailed the same day for the actual balance owed of $268, to call their consumer credit department to try and get this off my credit record. (My FICO score was 870 before this, who knows what is is now.) Horrible record-keeping, horrible customer service, horrible foreign call center. But of course you have to have their credit card to get discounts. And still no explanation as to why they stopped sending statements, did not send me a new credit card when mine expired, let me charge on an expired card, did not send me my Thanks for Sharing refund. Oh and by the way, I have lived at the same address for 23 years.

I did some holiday shopping during Nov/Dec 2015. I never received a paper statement. I kept waiting and waiting. Suddenly I started getting calls, telling me that my account will go to debt collection if I don't pay, end of Feb 2016. One rep said I changed my preference to paperless(which is not possible coz I am not enrolled for online billing ). Other rep said that statements were sent by regular mail . So they themselves have 2 versions going on. Finally I got letter from debt collection company. They are willing to waive off only Late fee for current month. But not past 3 months. I would like all late fees and Interest be waived off.

On October 31st 2015 I have applied a Macy's credit card which i have never received.Now recently i checked the credit score of mine i see it dropped lot of points and hence got my credit cards from banks rejecting my applications due to low scores.I checked the details of credit scores it shows Macy's credit card amount not paid.I called the customer support they had no clue what was happening and after lot of calls which usually take lot of time with no results they said i had not paid the amount hence more than 100 percent was charged to me and when i request them to waive off them they say it not possible as it is my fault of not paying it.Crazy guys do not have simple common sense that if i do not know my account number or card number how can i pay the amount which i am not aware of.They are not even agreeing to report an error to my credit score agency that it was some miscommunication and not my fault even after paying my dues with interest.I am big fan of Macy's and do lot of shopping and always advise my friends to do so.But from henceforth i will spread a word to my friends and my company colleagues to stop buying from Macys as they are not fair guys.Guys stop buying product from Macys.

Macy's charges customers $2.00 even when the customer has paid off their balance. Imagine how much money someone is making off this scam! Macy's will remove the charge if a customer asks, but it is a challenge to even get customer service on the phone. I have cancelled my Macy's charge account in view of this abysmal business practice.

Macy's changed their billing cycle in October 2015. I have by bill paid in full each month through electronic funds transfer. I contacted customer service to inquire if any action was required, on my part, to ensure I would not receive finance charges or late fees. I was informed that it was all taken care of and I would not be late with my payments or receive any finance charges. My October bill shows I am late and have finance charges, because my bill was not paid. I call again to inquire as to the problem and request the charges be reversed and the account corrected. Again, I was assured it was corrected. My November bill has the same problems, requiring yet another call and 20-30 minute wait on hold to "fix the problem." December's bill, the same problem and phone call. Now January's bill with the same problem, so this time when I call I immediately ask to speak to a manager in customer service, seeing as how the first 4 times this could not be fixed by a Representative. I am placed on hold for 25 minutes before I just hang up. I cannot keep spending 30-45 minutes per month on fixing my account. I have never seen such inept customer service and complete disregard for their customers. I will never shop in another Macy's. BUYERS BEWARE!

I signed up for a Macy's card when I purchased a few items 7 months ago in order to receive a discount on those items. No biggie, very common practice with department stores. Sign up for a card, get a discount. I paid my bill in full, so I had no balance and then I started receiving harrassing phone calls and account statements that showed a new balance. I had not made any additional purcahses. I called the customer service line and settled the matter. I asked the service rep repeatedly to confirm that there would be no balance moving forward. Then I received a new statement today that says I owe a $2 balance. I called again, they tried to tell me it was a $2 interest charge (on a balance of $0?), which obviously makes no sense - the $2 charge is actually listed on the account statement as "Fees Charged" and the statement shows $0.00 in the "Interest Charged" column. After 20 minutes waiting for a rep, I asked if Macy's charges me a fee when I have no balance. She said no. She gave me a script about the $2 balance that made no sense. I closed my account. This is exactly the type of nonsense that unnecessarily drives customers away screaming. It took months to fix this, and the fix was a canceled account for Macy's. So disappointing but I had no choice. They invented fees and harassed me. Worst experience ever.

I foolishly opened a Macy's account on July 13th 2015. I used the account to purchase some clothes for a trip I was taking on Aug 1st. I received my first bill in July (due Aug 13) and sent off payment in full the morning of Aug 1. I returned from my trip and went to Macy's to return some items I had decided I didn't need. This was August 10 and I still had never received the actual credit card. The shopper's pass I had been given was no longer valid so the clerk rang up the return some other way. She also connected me directly to the credit dept to report I never received the card. I was assured a replacement would be sent. I never received a replacement. By pure accident I received an email from Credit Karma telling me there had been a change in my credit score. When I checked I saw my score had gone way down and the reason given was that I had exceeded my Macy's credit limit!. I had $1000 limit and had spent a total of approx. $209. Credit Karma showed my Macy's balance to be well over $1300. That was a Sunday, Aug 31. I called Macy's the next day to report the fraud. I also reported that I had not received my second bill which would have shown these charges. Suffice it to say it's January 4th and Macy's has still not resolved anything. It took 2 months and about 5 phone calls to get copies of my 2nd and 3rd bills (which I had never received either). I sent them fraud statements twice and it took them almost 2 months to send the return receipt I had requested. I called again today and got absolutely nowhere. My file still had not been updated since November, they still showed the wrong amount in dispute (a fraction of the actual charges disputed) and they could give me no information! Another warning. When I opened the acct I thought it was a regular store acct. I was not informed that the card was linked to AMEX and charges could be made ANYWHERE. This was important because all the fraudulent charges were made at one mall but at multiple stores! Stay away from Macy's credit card! Their customer service is horrendous. They will transfer you all over but provide no real information. Any call to customer service will take a minimum of an hour and when you hang up you will be no further along. Opening that Macy's account has been one of the worst experiences I have encountered and it is still ongoing!

I have ordered from this website for the past two years and every year I had problems with them. First, sometimes I received items that I didn't order, but never got what I purchased. The next year I ordered a lot of things, and had to get four separate shipments. This year I ordered three items, but all three were severely damaged. But they were not damaged because of shipping because the shipping box was fine. I asked them to check the items before shipping, but obviously they didn't have time to do it. I ordered a pot and there was a huge crack! I sent several messages, but never got a response. I will never order anything from this company again. I hope they'll give me a refund.