I get the frustration, and it is just as frustrating to me, as an employee, when things like this happen.
The truth is, and I know that this is not going to make anything better, and may sound like just more excuses, but the truth is, they understaff the departments ALL THE TIME. I work in a department which only has 2 part time associates (they don't hire many full-time people) and we are given 10 -15 hours a week.
No manager since I started there, so I had to figure it all out myself, and with the help of the very gracious and hard-working persons in other departments, which are also greatly understaffed.
Staff is not allowed to do any online training off the clock, but cannot do it on the clock, as there would be no departmental coverage.
I feel bad for myself, but worse for the guests who come in.
Cross-training between departments does not happen, unless you take it upon yourself to skip lunch (which is a terminable offense) to try to keep up with your assigned department and also be able to spend time assisting, when able, in other departments in order to learn the ropes at least a little.
I know that the people at my location are ALL willing and happy to assist, and sometimes it is difficult to hide the stress we are all under, as I am 100% confident that all of my colleagues are hard workers who want to give the customer the best experience.
Sorry that this happened.
I have been with Lowe's for a year and I still have not been given a straight answer about why permanent part-time employees are allowed only 10 to 28 hours a week...the schedules are so inconsistent. One week, 28 hours, the next week, 10, and then store meetings about how messy departments look and how customers are complaining about service.