Lowe's
reviews and complaints

My name is amy smith and I work at the lowes in murphy, nc. The management at this store are so inbred you cannot get anything done. If your not a "local" then they do not care about you. I wish corporate would step in and fix this local problem we are having. And I am not the only one who thinks this, many are frustrated that only locals and their friends and family get the good jobs. Is there anything I can do?

I worked for Lowe's for about 8 months. I loved my job and the people I worked with but not the people I worked for. About a little over a month ago I started having trouble with a female manager. I continued to do my job and tolerate her for as long as I could. The day I finally had enough she had LP watching me through a security camera in my department. The LP person came down on the sales floor walked directly past me to a co worker of mine and said to tell me to stop talking so much. I guess she wasn't aware that in my line of work (customer service) it is imperative that I talk. I went directly to HR and filled a complaint. The HR person said he would look into the matter and in a couple days get back with me. Well I heard nothing until the manager I had the issue with told me that my role within the company would be changing and so would my hours. When I started with Lowe's we had a contract that they failed to honor. I have never in my life seen a company in such disarray. From the store manager down the communication was non existent. The only requirement for working there was that you had a pulse. No professional treatment of customers or employees whatsoever. I find it rather bothersome when a company has internal theft of customers credit cards and the customers are made aware.

Lowes(Chester, VA Weir Rd)subcontracted my flooring project (Sunrise Carpet & Vinyl Richmond VA).The entire process has been a nightmare. It started with scheduling an appointment (2/1/18) for measurements for potential flooring project. Weeks went by, I made multiple calls/complaints attempting to obtain estimates. Nearly 4 weeks later I received estimates. I ultimately came into the store 3/3/18 to for final review choose options and signed a contract for vinyl flooring. The "project manager" Lindsey went over project however was not the individual who actually saw my home and took measurements. 3 transitions/threshold were quoted for my project. I was given the impression my floors would be continuous (level from room to room per project layout) and that appropriate work/labor was included in my estimate. I paid for the entire project at that time (3/3/18). Floor install was scheduled for 3/19/18 with delivery of material scheduled for 3/17/18. Upon install date workers discovered that transitions(3) were not delivered however they could be picked up from local lowes, (but not the ones I ordered because those were special order, not carried in store) and would match well enough, but bigger issue was that my project required more transitions because removal of existing floors was not included in my work project and would increase the costs of my project 34%. The crew was unable to preform work until I agreed to either not have continuous floors which I was given the impression with "project manager" layout or pay additional 34%. There is a huge lack of communication, the project manager never sees the home, is not the one who measures and cannot accurately manage a project she has ever seen or give sound recommendations. The measurer is separate from lowes (project manager) and the installers are yet a 3rd party. Ultimately the Lowes manager split the costs to allow for work to begin (after 2 hours of trying to resolve) I felt taken advantage of, the project and costs should have been explained to me at the time of signing contract and not be forced to pay additional costs. Floors were installed. Satisfactory. However trim work in some areas was poor, already coming lose, large gap in area that should have had 2 pieces of trim, as well as caulk color did not match floors. The floors came with 1 year warranty. I noticed siginificant warping in a large area and caleld lowes for instructions to have repair work 4/14/18 & 4/15/18. Could not reach anyone at local store had to call for next 2 days to get corp #. Appt was ultimately scheduled for 4/24/18. Workers came out to access removed quarter round to see if floor settled. Waited a week, still warping. Scheduled yet another apt 5/10. Please note that I am having to call local store, corp lowes and sunrise each time because no communication between the 3. A work order was to be placed for material needed to replace warped section of flooring (5/10/18) after more than a week with no follow-up I called corp & sunrise 5/17, Can't get thru to local store (nor could corp). Still no call back or resolution from a work order from April 15, 2018 (now 5/22/18). I will not recommend Lowes Flooring, or subcontractor Sunrise Carpet & Vinyl Richmond VA to anyone. There is no accountability or communication or professional structure between Local Lowes, Corp and sub contractor. I have never had to call so many different entities to get work completed. I get run-a-around from every one I talk to in addition to having to pay extra at the time of install and now they are not honoring warranty/repair work as I am still pushing for them to complete the work order. Material needs to be scheduled for delivery, have heard nothing on this, and an install date - NOTHING. Terrible experience and feel the only way to resolve is a formal complaint because calling all 3 doesn't seem to get the job done.

Desired Outcome:

I would like my warranty/repair work to be completed. Lowes/Sunrise has failed to communicate with me and schedule my work.

On Tuesday, April 24, 2018 I was called into the office of Store Manager xxxxxxxxxxx and informed my employment with Lowe's was being terminated, effective immediately. When I asked the reason I was being terminated, I was told, "Due to your work performance." Upon asking the SM to be more specific, he replied, "It's not up for discussion."

In retrospect, no examples were offered because over the course of my employment personal opinions, gossip, and general pettiness - in other words, LIES - were used to evaluate my performance.

I performed my duties to the best of my ability; the entire time working in an environment that was both stressful and oftentimes hostile, enduring slanderous accusations without ONCE being allowed to confront any of my (suspected) accusers: namely, Head Cashier xxxxxxxxxxx, CSA Loaders xxxxx & xxxxxx, and Cashier xxxxx. It is laughable MY performance was called into question when I witnessed numerous incidents of both Ms. xxxxx and xxxxx yelling at fellow employees in the presence of customers or being rude towards employees and customers. In addition to spreading lies about me "soliciting customers to meet at hotel rooms" and cursing at customers and employees, Ms. xxxxx bragged about having "gotten folks fired."

Mr. xxxxxxxx failed in his responsibilities as SM on many levels, but the most glaring failure of all was allowing the aforementioned behavior to go on; neglecting to diffuse a situation that could have been resolved by simply by bringing the parties together and allowing BOTH sides to be heard. Instead, hearsay was taken into account, allowed to go unchecked, and I wound up paying the ultimate price: termination.

Furthermore, Mr. xxxxxxxxxx exhibited a complete lack respect and was needlessly cruel when terminating me: Several weeks prior to my termination, I submitted a (medical) request for time off regarding surgery. The request was approved by the ASM, xxxxxxxxxx, and I was scheduled off from April 25th through April 29th. Fully aware of this, Mr. xxxxxxxxxx terminated my employment with Lowe's THE DAY BEFORE MY SCHEDULED SURGERY, and thus terminated my benefits. I say "fully aware, " because when I told him that I would be without insurance coverage now that I was fired and asked if he had been planning to fire me all along, he responded in the affirmative.

THIS is the type of individual Lowe's has supervising its employees and worst of all, representing its organization! This "manager" -and by extension, LOWE'S - has turned a blind eye to the incompetence, poor customer service, and most of all the toxic environment that has been allowed to fester (and rule) under his supervision.

As a result, I fully support every family member and friend to whom I have relayed my experience with Lowe's 1) sharing my experience on social media 2) to not only take their business elsewhere, but to 3) advise any and all whom THEY know to do the same.

Signed,
Employee #1003893

First let me start off by saying that I'm going to be very vague on things like location out of fear of retaliation for posting this. I also want to clarify that I am not currently an employee of Lowe's and have never been. I am posting this on behalf of my significant other, who has been working for Lowe's for about 4 1/2 years.

My SO works in the delivery department as a helper. There is a particular employee who is employed as a driver who has repeatedly been negligent and careless while driving. This driver has run stop signs multiple times, backed into parked vehicles, drives onto people's lawns, and has hit wooden posts. They speed and drive recklessly.

On top of their poor driving, this employee routinely commits other violations, such as offering to do side jobs and not carrying their driver's license with them. This employee has even honked at and flirted with drivers and passengers of other vehicles while at stop lights. They have failed to secure appliances in the truck, which has resulted in damage significant enough to completely ruin appliances.

These incidents have been reported to the department managers several times by multiple employees. I have spoken with some of my SO's coworkers who have told me that they reported it. They are always told that they have to submit a written statement, which the employee being complained about will be able to view. If they are unwilling to submit a written statement, then I guess the management considers these complaints as informal, and they apparently go ignored.

I have told my SO that they should tell their managers that they refuse to go out with this employee because this employee is reckless and they do not feel safe with this employee behind the wheel. My SO can't really do that though, since they'd absolutely lose hours and possibly be terminated as a result.

I have never worked for a company that actively showed an employee the complaints from coworkers that were resulting in disciplinary action. To me, this feels like a blatant violation of confidentiality.

To ignore this situation feels like a violation of Lowe's own safety policies.

Hauling refrigerators and ovens up and down stairs and doing driving of any kind is hazardous enough without the added danger that results from this driver not paying attention or just not caring enough to drive in a safe manner.

What should my SO and their coworkers do about this? Is there anything I can do?

I have a charbroil grill model [protected]. Bought it November 2017. Have used it 5 times. It will never get over 425 degrees, will not cook steaks, never hot enough. I called charbroil and lady said should get hotter, she had me try several things, no change. She had a new regulator sent out. Put it on, no change. Tried another new tank, no change. I called charbroil and the guy said will not go over 450 degrees. As it was over 3 months now, went to Lowe's and they said there is nothing they will do. Called charbroil and said all they will do is give me a $75.00 towards a new charbroil. This grill is rated 36, 000 BTU. I have another home with a charbroil, and it gets up two 650 degrees in less than 10 minutes and it is rated at 40, 000 BTU. Got no help so going to the dump. No more charbroil for me.

Some workers are allowed to take 2 20minute breaks and 1 1/2 hr lunches without being reprimanded these same people are using part time people as their excuse when their work isn't getting done and management is allowing it to go on I am disappointed that this store has gotten to this point. No help nobody working together it all goes back to poor management

I'm writing the review to warn others to never use Lowes on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down many isles saying "that would look nice"...and taking notes as we walked. The job was supposed to be a simple remodel. We looked at the Lowes website and chose some of the fixtures...new faucets, new lights, new vanity top and tile for the shower remodel. She kept pushing Onyx products on us. (the most expensive pieces, of course). We described the shower door we wanted but unfortunately it wasn't on the showroom floor. So once again, we mention privacy door and she wrote notes for an Onyx privacy door and shower pan. The vanity top was also an Onyx product. What they failed to mention was that Onyx products are special order items that can take a month or more to get in the Lowes warehouse.

We then find out that the stories about their contractors having thorough background checks was a lie. The first contractor was sent in for the pre-construction meeting at our home. They looked over things, made tick marks in a fancy notebook...flipping through the pages quickly and asked us to sign yet another contract with Lowes contractor. We were only allowed to call the project manager, who was never available. The vanity came in the wrong color so that was the first stop to the remodel job and it took another several weeks of waiting.

Finally, the new colored vanity came in and it was back to work for the crew. The crew was divided into sub-contractors of the Lowes appointed contracting firm. The first crew changed the start date to the second week in April 2018. Yeah, this was the fourth month of waiting.

The second crew, the tile guys didn't speak any English. They were two illegal immigrants working under the table. Well, we were told that they would only be here for two hours to finish the Kerdi sheet rock vapor seal. What really happened was they snooped around in a closed closet to find our safe and they stole over $2000 worth of gold jewelry. We had to make a police report and deal with the original contractor who denied the event ever happened.

We told Lowes that we wanted a new contractor. A week later, they sent a 23-year-old with one-year experience to finish tiling the shower. He tiled the shower alright. But none of the sides or the shower pan are level. Then he hung part of the shower door crooked into the tile and not into the studs making the door so crooked that it left a 1/4" gap down the side of the door. Then this young man told us that the other half of the door was too long and had to be re-ordered through Onyx. This meant another month wait. And now were into May and the entire shower looks like a person watched YouTube lessons before doing the tile work.

Today, May 10, 2018...we are still waiting for Lowes store managers to return calls. We tried Lowes Corporate only to be re-connected back to the local Lowes general manager. And he's either at lunch or left for the day. Lowes has been avoiding us for weeks now and after five months of waiting the shower is still not usable. The shower was supposed to be converted into an ADA handicap accessible shower. But the measurements don't match.

We had another independent contractor come over to evaluate this shower and he just shook his head and pointed out all the flaws. His company could have saved us $4, 000 had we chosen his company. The total price of this horrible remodel through Lowes came to $12, 400. And the only way to correct the errors made, is to gut the whole shower and start from scratch with an independent professional contractor who warned us to avoid Lowes. Like I mentioned in the beginning of this review this has been a never-ending nightmare!

Actually this is the last thing I wanted to do, but my illusion of Lowes standing behind their work has been shattered. I replaced my roof od 30 years, ( not because it was leaking), but because it was old. I had 4 estimates done. I choose Lowes because I thought they would always be there in the future and stand behind their work. I have reciently descovered a leak in an upstairs room we use for storage. I dont know how long its been leaking but enough to cause the sheetrock to come off the wall. Now here we go, I reported this to the store I purchased the roof from and was told someone would be out to check on leak, ok, pleased so far. No one came, called back to hear my 2 year labor warrenty is up. I have read my contract from front to back and it says nothing about warrentee being up after 2 years. It shouldnt be leaking at all. Next I speak with customer care. Associate agrees with me and reccomends Lowes look at my roof. Back to being pleased. I get a call from roof installation in N. Carolina and am told again my two year warrentee is up and everyone sorry this has happened but we will turn you over to the shingle company now. Owens shingles told me (at my expense) I am to call a roofing company, have "them" come out and access roof. They provided the roof company number I'm to call. It's one of the companies I had come out and give me an estimate, but I chose Lowes. So Hi other company, sorry I didn't choose you to put my roof on but will you come out and tell me why my Lowes roof is leaking. Did I mention I have a contract that says nothing about a two year warrentee, according to Lowes this is general knowledge

Shoppers beware. If you are a hard worker and a shopper of Lowes please stop shopping there. Why they fire hard workers that report soreness or off the job injuries and on the job injuries. We had a safety meeting where the safety office told all employees that we need to report any soreness or on or off the job injuries. And my stupid self thought I was doing the right thing by reporting my soreness (a medical condition) and a week later they fired me for it. If you shop at Lowes please stop shopping there in support of me and every other worker they fire because of this. I worked at Lowes rdc 1436 Lebanon Oregon. I thought I liked the job till they pulled this crap. Support workers and boycott Lowes till this stops.

We had Lowes in Sayre, PA install our roofing shingles on a very large home as we were assured they follow code and standards as you should expect from a large company. Worst workmanship you could ever find! The installer had to go back and fix about 27 issues and this was on a $20k installation. Then we complained again and of course they had already fired the installer - no kidding and said basically - too bad for us! We have had to hire others to follow up and just had work completed as the installer told us the very top of the home was fine for years to come and didn't follow up. See pictures attached as what this "professional roofer" left for us to deal with. Thank goodness for drones! STAY AWAY FROM LOWES SERVICES - especially in SAYRE, PA ! We know many people that have had similar experiences from A-Z with Lowes installations!

Wife and I went into Lowe's in Vernal, Ut. not to many places here to choose from. We ordered Cali bamboo flooring for the kitchen, laundry and main bathroom. We got the right flooring but the installer didn't know a thing about installing flooring. Though he is the best one they have. Install should be 1/2 inch from the walls not 3/5 to1"gap. The flooring should have been laid opposite from the floor joists not with them. Then instead of running a continuous floor broke up each room with a half [censored] install of tread which comes up. The lines for each room don't match up. Then putting cut pieces of less than 8" more like 2" in the doorways. I told them that this job was not good and I wanted it fixed to what I want. That didn't happen. So likeso many others I'm going to spend some time and redo it the right way not the Lowe's way. I added a few photos of this sucky install.

We ordered some ship lap a week ago and the East Peoria store had to order it from the Peoria store. Not enough . We called on Tuesday and were told it was in. Mind you we already paid for it. We went tonight, Friday, to pick it up. Mind you the head cashier first asked us what ship lap was.. then asked us what department it was in.. and then asked us if we were there for the rebates . Wow. We waited there for 45 min just to have them tell us they didn't have our order . Keep in mind they also didn't believe us when we stated we had called and were told it was here . We didn't get a pick up truck and drive out here on a whim . What made it worse was
That she had the audacity to get angry at me
For getting upset ! I even stated I was mad at the situation and not the clerk. She actually smirked and crossed he arms and wouldnt even look at me when I asked for an apology . They made us wait for 45 min for nothing . From 8pm to 8:45. We just told them to give us our money back. I will never shop there again! We were goning to use them for our kitchen remodel. Not now! Going to stick with Menards!

I have been calling Lowe's in Nacogdoches Texas for over 40 minutes now to talk to the building department. I have been looped back to the main recording 10 plus tines, I have been hung up in twice and talked with two customer service folks at operator station who told me to hang while they transferred me and still have gotten no one! I called Home Depot and got prices immediately! I am looking for 2 0
Pallets of salcrete 80 lb bags and 3 pallets of 8x8x16 cement hollow blocks guess they don't want my business. Just thought you should know...

A 6 year warranty Hot water tank was purchased on 1/5/2016. It completely died in 4/19/2018, approximately 2 years after purchase. We of course purchased an "extended warranty" for this product.
When I called Lowe's on 4/20/2018, I was told to call American Water Heater as they service these products. I called and was told that we had to install a new regulator ourselves. It cost us $30.00 for Shipping of the part. It arrived on 4/23/2018 and it doesn't work.
I called back to let them know that the part did not work. I was told to then check something else on the water heater. I told her that my husband was disabled and was not getting on the floor again and I would like authorization for a new water heater. She told me that she could not authorize that because it is a "fixable problem". I asked her how she could say that when she doesn't know what the problem is. I asked to speak to a supervisor (Stephen). He was even more a piece of work. When I asked what the warranty covered, I was told it covered parts and tank. I asked what the extended warranty covered and was told " Oh, that's a whole new ball game". He would not authorize a new tank either. I was to call LOWE'S Service Center and get an ID# for the job and call Stephen back to get a referral # to give the technician when he comes to the house for payment.
Lowe's Service person BOB couldn't find anyone local so he put it in a message for the next available technician to call within 48 hours. Meanwhile, I have already been without hot water for 5 days, and it looks
like it will be even longer as the tech has to order the parts from American Water Heater. This is a scam by Lowe's to get you to by an extended warranty and then they will not honor it. We will never shop at Lowe's again. It is truly your loss.

We bought a dishwasher over a month ago and have never been able to use it We have been given the run numerous times. We have been given Buddy's plumbing, Don' Easy Pay. These companies don't show up nor do they call or stick to their appointments. It rained one day and Buddy's decided not to show up because of this. Dons Easy Pay never answers their phone. These companies are awful and Lowe's Advantage is not any better. There service people are rude and seem to not care. I WILL NOT BUY ANOTHER APPLIANCE FROM LOWES! We have purchased many and had many more to place in our cabins but they will not be from LOWES. THEIR SERVICE STINKS. DONT PAY THE EXTRA MONEY BECAUSE THEY ARE NOT GOING TO HELP YOU.

i paid 4116$ for a vinyl fence in the back yard and to have off street parking.i clearly stated what I want.the double gate are to be center with two 4 foot panels on both side.they did not do this.for 6 monthes lowes been ignoring me .I went to cpo office with this and jerron parry refuse to correct the fence installation and the rod in the ground and keys for the lock on the gate do NOT LOCK.i will never advise anyone to buy from lowes their fence job.this is a scam on lowes part.they want me to PAY for the correct layout of the gate and locks on the gate!outrageous rip off.do not trust lowes.a driver cannot get out of the car with the car up next to the side fence.and how am I to drive a car in a 4 foot gate!

Loews better get on the ball! They are everything these people are complaining about and more! Discrimination is rampant! They do not care one bit about their employees and they better start! My Daughter who works there is being "messed around" with just like every complaint I've read! But guess what mommy has money and there will be litigation check out your management in your Delaware stores and do it fast, Mr. Ceo! I'm all over this and you wont get away with it! And I'm not talking sexual harassment, I'm talking about all the little ways they try to keep their budget down. Discrimination of any kind should be looked at in your Stores... Especially against the handicapped! I know people personally who work at the News Journal News paper and will use every possible way to crush your little games you play, talk about that at your next
Board meeting.

I purchased two items from the Tools department on 3/31/18 for working on my car a Kobalt half inch breaker bar and 15/16 impact socket both items had to be retrived by an employee because of loss prevention methods (which I completely understand). I paid a total of 30.22. I ended up not using the items and went to return them i used my card to pay for them a perpaid American Express which i later on that day losing. When i got to the counter the employee competed my return just fine and and put it back on my lost card. I went across the street to my local Arbys amd got lunch with my fiancee and relized that i LOST that card therefore my retured money was in cyber space... So i went back across the street and to Customer Service Desk informed the employee of my problem she did as she should and contacted her supervisor which took forever to get there and i had my finance explain my problem to him cause i was on a call with my son by that time. The Manager immediately went in to this mode and went on about how the items might have been obtained without paying for them. Which understandably immediately infuriated my fiance. Now I don't make much money and don't claim to be rich at all but poor judgement on that manager's behalf as he displayed a large amount of classism towards us I found it to be very upsetting and degrading especially in a line full of people being stared at. As he was only the service desk manager she then asked for his manager to be called up considering she did not appreciate the way she was being treated by him and felt as if speaking to a nether manager we would possibly be able to resolve the issue of the return in a professional manner without the judgmental and condescending temperament that the other manager had and when the other manager arrived he was very confrontational in mannerism from the start not sure as to what the other manager told him when he called him to the service desk. although the second manager that I spoke with seem to have lost his confrontational mannerism shortly after she began to explain the situation to him however the issue that I had with the refund still has yet to be resolved I appreciate you taking time to review my complaint and I would love for this issue to be looked into with my refund as well as with the issues I had with management and the way they treat customers they're at the Range Line Store...

Went to Lowes in Lancaster CA today to get plumbing supplies. I needed help and asked one employee ( when I finally found one) who paged for someone in plumbing to help. After waiting for around 5 minutes no one showed up. I asked another employee who was walking by again for help, and he again pages on his radio for someone in plumbing Once again what seemed like an eternity no one shows up. I realized that I wasn't going to get help. the end of the plumbing aisle was even a sign "Need help, just ask. " I got none. I left, went to Home Depot, got help there quickly, got my supplies and was out in 10 minutes! Lowe's lost as . Their service is the worst. It appears that they don't have enough employees and is very mismanaged.