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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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8:59 pm EDT
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Lowe's rude employee

I was shopping in the garden ctr. Tonite when an employee there closed the gate at 8!05 and told me I would have to checkout inside the store I asked him what time they close [knowing it was 9!00] and he responded by saying" I guess whenever we get ready to" I was appauled that he said that. Obviously lowes is not concerned about m aking a sale during these tough econmic tomes I had not finished my shopping until his reply. Iwas finished then and for good. I only live app. 7 miles from the store but you can bet in the future I will go to home depot which is app. 25 miles away. Thats one good thing about being a customer you do have a choice!

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2:33 pm EDT
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Lowe's bait and switch

Bought a discount freezer along with a refrigerator and a dishwasher. the salesman stated that he had to order the refrigerator and the dishwasher and wanted to know if we wanted delivery of the discount freezer. We stated that we did not want to pay for two delivery charges and ask him to deliver the freezer along with the refrigerator and the dishwasher.

well when they delivered the freezer it was a wrong model and in wrong color. We asked what happened to the freezer that we bought. they sold the freezer to another customer since it was still sitting of the display floor. We asked for a correct freezer and they sent another freezer again in wrong color and a different model. Complained to store manager and they finally sent another freezer that was returned to the store for what reason we do not know.

Now I am in the process of taking them to the small claims court for bait ans switch tactics.

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kxfuller
, US
Jan 02, 2022 1:16 pm EST

Similar thing just happened to me on 12/16/2021 with a GE gas range at the Lowes in Forney, TX. We saw the GE gas range with a sale tag indicating it was on sale for $628. When we tried to get one we were told it was not available, discontinued, in fact the salesman thought it was actually recalled. Hmmm. I looked up the model number on my phone and it was available for sale at Home Depot for $623! Lowes wouldn't sell us one or order but we went a few miles down the road and bought one from HD.
If Lowes didn't want to sell for the sale price they should have removed the sale tag or covered it with an out of stock sign. The kicker is that on 12/31 we were in the same Lowes looking for some fittings (that they didn't have, but HD did). Here's the same GE range now magically available for $809. Won't be shopping at Lowes anymore.

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Darwin Stevens
, US
Jul 07, 2020 4:29 pm EDT

Bought a craftsman riding mower from Lowes, the day it was delivered I got a call saying the one they were delivering was a used mower and did I know it. No I bought a new one. They said they will give me a more expensive one that was new. I said sure, why not, good deal right? The one they brought me was actually a lesser model that wasn't as powerful. 15.5 hp vs the 16.5 I bought. They told me I got oh so much better a deal. Never buying from them again. They refused to do anything about it

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EJ Fudd
Manalapan, US
Jun 14, 2013 11:37 am EDT

went to 1 lowes they had on display a Whirlpool dishwasher at a great price..went to buy it..sorry is not in stock and we can order it.
then Looked up a near by Lowes online and found a Bosch DW at a great price ordered it, got a call sorry we have none in stock and can not order it.
Went to 3rd lowes they had the same DW as 2nd but it was $80 more, they would not match the price of the other Lowes 15miles away but it was instock so I ordered it. got a call day before delivery. item is to damaged to deliver, dont have any more and can not order it.
Called a 4th lowes they did not have the Bosch DW instock BUT they COULD order it at $150.00 more then the lowes I bought it from but it was to damages to deliver and they could not order
NICE advertise low prices but charge them more if they really want the item..you make Sears and Home Depot look good

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7:24 am EDT
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Lowe's unprofessional

I'm just so over Lowe's.

My husband and I are building our own home. Which is 75% complete and has been paid for with cash. Majority of my purchases have been from Lowe's in Gloucester VA. Employee at the store insisted, "since we were always there and spending so much money" that we should apply for their card. We applied in store for a credit card (just to make it more convenient, for records and account management) We were denied. Something about the address didn't match their records. So a few months later I received an email offer to apply for Lowe's Credit again. I applied was told to wait for a response, received and email that was unable to open up my info, I called the 1-800 number got someone who couldn't speak a word of English. The rep had a hard time looking my info up?, ?, ? Finally he told me that I had been denied. I requested a copy of the denial and still haven't received it. Augggggh! Just for the hell of it I went to Home Depot's web site and applied for credit. Got approved immediately with a better interest rate and a $5000 credit limit! Got a call from a very friendly account rep (that spoke English) to verify my info and confirm that I requested the credit. It was a very nice way for Home Depot to congratulate me and welcome me to their family.

Way to go Lowe's! I wouldn't go in that store again if my life depended on it. If Home Depot doesn't have what I need I will order it somewhere else, wait for shipping and pay more if I have to. Home Depot vs. Lowe's Credit and Customer Service. Home Depot is the better place to do business with!

The nicest thing I can say about this store is at least they are located just down the street from our Home Depot! That is A+ for convenience.

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1:11 pm EDT
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Lowe's bad service, awful contractors

My husband and I went to the local Lowes to see about ordering a new front door. The guy we talked to was very professional with us and helped us pick out something nice. Keep in mind that we had mentioned to him that this was our first time buying a door. So we get the door ordered and he tells us that since its a custom one that it will take 2 weeks before its in. Okay no problem. So the 2 weeks goes and no call. My husband decides to call the following monday to see whats going on. The lady he spoke with told him that it should be there sometime that week. So we waited. Again no calls for the rest of that week. Again Monday came and he called again. This time a guy who worked in Doors/Windows department answered saying that the door had gotten there the previous Wednesday, well thanks for the call! So he tells him that the installer should be calling us within the next 48 hours. A couple days later we're getting ready for bed and it's a little after 10pm. We don't answer and there's no message left. The following day the same person calls at 9:30 so we decide to answer, guess who? The door installer! Yeah so I talk to him and the soonest that he can get the door installed isn't for another 3 weeks. Yeah! We were definitely pissed! But what can you do? So we waited that 3 weeks and the day before its suppose to be installed we get a call from one of the Lowes people saying that basically the installer had come in to check out the door and saw that there was a big dent on one side of it. We had to reorder it. Thankfully my husband is good at dealing with confrontation because I'm not. He called the corporate office and explained what had happened. The guy there told him that he would take 40% off the door cost and refund that back to us. (Or something along those lines) My husband is good at negotiating.

So again we wait another 2 weeks and the door comes in. We schedule to have it installed. So the day of installation the door installer shows up along with a lady that we had been dealing with at the Lowes, she was a sales manager. As soon as i saw her I knew something was wrong. They came walking up to my door smiling, I was nervous because my husband wasn't there. So it turns out that the door again had some issues. They had me look at the door which the installer brought along with to show me. Turns out the frame of the door had a bow in it. Meaning another reorder! haha

Deja Vu! So we order it again and again they refund us some money back. The 2 weeks go by and they both show up again on the install date. Thank god, nothing was wrong with the door this time. :) So it gets installed and looked great. The only real issue this time was the fact that we were never told by anyone, that they wouldn't be able to put our storm door back on! Yeah! So now we have the new front door but no storm door. So again we went back to Lowes, a different one this time! haha Just to compare. We're still waiting on that one.

In the end the front door originally cost somewhere around $1600, by the time we got it, we had only paid a little over $400! haha Yeah so I guess we won in the end but it was a long process.
Most of the people we dealt with at Lowes were very professional and friendly. A couple of people decided it better to lie to the store manager then to tell the truth about phone calls. Like we had been told multiple times that we would get a phone call back but never got one. So those people, one guy in particular that we dealt with a lot was the worst of all, Kevin! He lied straight to our face basically, my husband was talking to the store manager on the phone trying to explain about the lack of phone calls and in the background we could hear Kevin telling him that he didn't know what we were talking about, that he had indeed called us back. What a lier!

Lastly when we went to the other Lowes to order the storm door, I ran into Kevin. He tried to do the polite hello chit chat which I was certainly not interested in having. Turns out he was at the other Lowes because he was training to be an assistant store manager. How sad! Hopefully we don't have any issues with the storm door. My fingers aren't crossed though.

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Brian Mcknight
, US
Jul 25, 2014 10:00 am EDT

Yesterday a Lowes Contractor (Summit) came to my home in Oklahoma City. They worked for a few hours in my home. I have 2 dogs

bark but don't bite the workers were around them while in the house. So just after the contractor leaves I leave and who my home

gets broken into. They seemed to know where to find the stolen items in the home. HMMMMM wonder how that is! Oh wait the shady

contractor that Lowes sent to do the work. Most people that kick in doors on homes don't do it with 2 barking dogs inside without

if they are going to get bitten. So thank you Lowes because of you several guns are on the streets of Oklahoma City and lots of

personal property that my deceased father had given me just before his death!

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joejoe91288
hollywood, US
Feb 14, 2011 12:56 pm EST

because a door is dented or damaged does not mean its lowe's fault. that would be the shipper' special orders can come as far as canada to florida on somethings' and waiting can driving anyone crazy' but however keep in mind lowes is 100% on customer service vs home depot walmart ace, etc. problems like these happen with any company and for lowes as a great company as they are gave you a great deal! 400 bucks for a 1600 $ door? and your still complainting? get over yourself'...only in america! p.s. i deal with customers like this on a weekly basis', there doing nothing but sucking lowes dry to save a few bucks.

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5:40 pm EDT
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Lowe's unauthorized charges

I was at the register to check out a small item. The charge came to $4.00 and I handed the check out young man a $20.00 (no doubt it was a $20 because it was all that I had with me) he gave me change for a $10.00. I informed him that I gave him a $20 dollar bill and he stated that "I don't think so!" He was rude to start with, as he was talking to an associate while doing a cash transition. The manager told me that he checked the till and it was only off $.39. I told him that what this means to me is that the till was $10.00 short before my transaction. While I was speaking with him he just decided to walk away from me while I was still speaking. This really infuriated me. I told him that I was still speaking to him and to please not to walk away while I was still talking. He stated that he was going to get my $6 dollars change and the receipt. I said fine, right after I am done talking to you. He became very, very rude! Not only did they short change me $10 dollars but I was very insulted by the treatment I received. There is no customer service there. I have spent a few thousand dollars in this store in the past two years and to be treated like this is not the way to keep customers. Besides the fact that they stole $10 dollars from me too!

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10:20 pm EDT
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Lowe's very, very slow service

On 7-18-09 I bought a few clearance items at your store in southaven ms. . The cashier had to call someone to do an over ride it took them over 30 mins. To get someone to the regester. The cashier called at least five times to get someone to come to the garden center register, and when a manger finally came I told him about having to wait 30 mins. And got no response, is this your policy of dealing with your coustomers if so this is very unaccepabale. I have been a very loyal coustmer for years but I can take my busness back to home depot, I am remodeling my house and I buy alot of my supplies from your company.
I have always been pleased with the service I have recieved with your company until now. I also work with the public and I know it takes only one bad experience to loose a coustomer.

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Mrs.Jones2011
Reynoldsburg, US
Jun 10, 2011 11:53 pm EDT

This is not the cashiers or the managers fault, over a certain amount the cashier must get approval or a price change. In order to prevent us from marking things down to very low prices for friends, family etc. It is not only frustrating for the customer but us too. Do you think we want you huffing and puffing and staring us down like we can speed up what our managers are doing? I personally have been screamed at by customers over waiting on overrides and have to smile and thank them for being a pain in my backside for half an hour!

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8:11 pm EDT
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Lowe's - lowes vaspar paint rebate

I purchased 6 gallons of Valspar Paint from Lowes on May and received two separate cash register receipts. The receipts included Lowes Vaspar Rebate forms, instructionsand mailing address for Lowe's $5 Rebate. I duly filled out my 2 Lowes Vaspar rebate receipts that clearly stated that each gallon of paint I purchased was eligible for a $5.00 rebate. I...

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4:16 pm EDT
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Lowe's very poor attitude

I was shopping in Lowe's recently and had a question about the different credit cards they offer so I headed up to the service desk. First of all the cashier/salesperson(Marie) was on the phone(flirting) and ignored that i was there. She quickly hung up as she noticed me getting frustrated. She acted like she was on the phone with a customer but I clearly heard her flirting with whomever. She was very rude with me as im guessing i interrupted her conversation. She hurriedly explained the few diff. cards to me but seemed to not want to help me at all. She seemed as if she just didnt want to be there. Maybe she was just having a bad day but I'm a customer and she has a job to do serving me. I listened, took the pamplets and headed out the door. Since she was so rude and unprofessional with me I just decided to not ever get a credit card through Lowe's . Just thought some of you may wantto know NOT TO SHOP AT THE FOLEY LOWE'S! VERY BAD SERVICE AND RUDE EMPLOYEES. (NOT ALL BUT MOST)

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JenniferBlizzard78
Albemarle, US
Feb 04, 2010 10:47 pm EST

The reason why they all have poor attuitides is because of how they are treated by Lowe's. Lowe's does NOT care about their employee's at all!

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3:46 pm EDT
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Lowe's lazy workers

My fiance and I went to lowes in shelby nc on 3-22-09 looking for a small metal building. We found one we were interessted in so I go for help to load the building the little guy I talked to said well take a cart and you can get it yourself and I told him it was behind a metal chain that said employes only! He said oh you can remove the chain and get it. Against my better judgement I I told my fiance what he said and he removed the chain and started to get the building and 5 others fell on him crushinghim between the cart and theses buildings! We filled out a accident report and was told if he needed to go to the dr to send all the bills to srs which is there claims department and the bills would get paid well he did need to go to the dr and had a huge cut on his leg and severe abdominal pain and was set to the er and he had multibale abnominal contutions and was put out of work for a week the medical bills came out tp 5500 dollars and lowes and srs told us the best they could do was 2500 so thanks alot and I will never shop at lowes stores again we had spent near 18000 in about 8 months remodling our house I guess im a home depot fan now so please dont shop lowes thet dont care about you or anybody else!

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11:22 pm EDT
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Lowe's - nightmare w floor install

Why not to select lowe’s for flooring install… … and why I hate lowe’s After persistant nagging from my wife, I was forced to make a quick selection for my wooden floor install. I thought, if I went to a reputable, chain I should be fine. First of all, the sales person never explained the difference between a glue down and lock in. The price for the...

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Lowe's injured and abused

I once worked at Lowes in the overnight receiving and I was always rushed through my normal work load which included over 200lb boxes and long shelves. I always did my work, I called out on several instances for illness. I called out for family emergency and two times for my car breaking down. The first time was my car had a flat and I walked 3 miles home and went to sleep. I called the next day and was told it wask okay but next time call. The next time my car broke down the clutch went I called early like 6:30, I didnt have to be in until 10:00. The manager wrote me up. Eventually I got injured mainly because the day manager for my department over ordered stock and I had no where to put it. I had to stock long wire shelves in an area that the overhead picker couldn't go all the way up do to the steel overhead beams. I would lift over 15 foot shelves by my self and one night my elbow made a funny noise. I told my ON manager my elbow was bothering me, but all he would tell me there was no light duty for my on overnite. At least 4 other employees on ON had lite duty prior to me in my 1 and a half years there, on the whole time I was there, and still to this day. But for me it was no go. I called out when ever the pain was greatest and would rest my arm since I couldnt get any help to my department. Also I would have to finish other departments one of which, the worker spent most of the time talking on his cell phone sitting at the desk in appliances instead of working. Any how I found out that I had been written up several times without even knowing it, but the Store Manager tried to fire me at first. The HR found out through some of the others that I got hurt at the job, and that the manager knew about it, he told her that I got hurt at my other job. She at least got me Worker s Comp, but then the nite mite tried to get me on days and I couldnt do this to children situation. When I was ready to go back in August, after I saw one of their docs. Who said nothing was wrong except Tendonitis, but the MRI Office said I had a tear big enough for possible stitching. Any how he first wrote a note for light duty, I told him that they would only day hours under LD. He then changed the note to regular work, but told me dont lift anything heavy. Anyhow I sent all my papers in to HR, was never called back, made several attempts to call SM and HR but was told they where either out to lunch or in a meeting. The one day when this was just starting I tried to call the Store manager but was told he was on lunch, this was for 3 hours. I could tell he was a Big eater but 3 hours come on time to diet. The funny sides to this story besides the OM having a Napoleon complex was that even though they offered me day hours to screw me out of pay under Work Comp, and claim I refused work under unemployment, was that I survived all the B.S.. The SM was moved to another store, which if he stayed there he would have had the place close. And the OM ended up going to days which he always wanted to do, but then got caught doing the nasty with the help and got demoted and moved to another location.

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bullocks08
Vero Beach, US
Mar 19, 2010 12:02 pm EDT

i just quit my job at lowes today. i have work at lowes for 5 years! they do not know how to treat their employees. the store manager only cares for his end of year bonuses and every year it got worst. thank god i got out of there. for who ever applies at lowes DON'T it is the worse company to work for

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10:15 pm EDT
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Lowe's hardwood floor material was bad

I have been in touch with Lowes people and they are going to do nothing about my problem. I have worked as a electrician for years and when it came to spending alot of time on my knees installinga hard wood floor. I thought that I would use Lowes. What a misstake. The Lowes store firstlost my paperwork, then three differant manager called and none of them had any knowedge of the other conversaton with me. They were to be in touch with me over two weeks ago.

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LADY LUCK
Atlanta, US
Jun 23, 2009 12:30 am EDT

CALL THEIR HEADQUATERS NOW NOW NOW

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Lowe's defective

Hi,
I have 4 Harbor Breeze outdoor ceiling fans on my patio, they are 5 yrs old.
Me and my friend were in the hot tub the other night and we heard a loud noise, we looked around and saw one of the fans wabbleing,
then we saw one of the blades had broke off and flew across the patio and hit the side of the hot tub. Thank God it did not hit me or my friend but if it had happened just one minute sooner it could have injured me because I had been standing right where it hit.
I feel these fans are defective and need to be taken off the market.
I purchased them because they are for outdoor use and the blades are made of hard plastic or pvc so I thought they would be safe to use outdoors. As I was taking the fan down I noticed another blade that fan was almost broke off. I have checked all the other fans to find they all have broken blades that are ready to fall off. I am just thankful that nobody was injured. I am replacing all the fans and I will not purchase this brand again. I felt I needed to tell someone about this because this could be a real danger.
Thank you
Susan

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Lowe's service @ check-out

I had purchased $286.17 worth of paint. I had received great service at the paint counter.
As I was approaching the check out area, a checker named Linda signaled me to come to the self checkout area.
As I approached I told her that I did not want to use the self checkout as I do not agree with this service. She sneared at me and informed me that she would not make me use self-check out. She continued to frown at me as she pulled my basket
toward her check out station. I asked her to turn loose of my basket as I did not appreciate her attitude toward me. She continued to glare at me as I went to another station. My husband and I have completely updated our home and a majority of the items were purchased from Lowes and we have never been treated badly or rudely before. I will surely remember this when I need to purchase anything else for our home.

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Lowe's return policy

I recently purchased insulation for my home and when
I attempted to install it I found it to be the wrong width
and when I attempted to exchange it I was told that it
could not be returned because I had opened it.

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Lowe's poor service, poor delivery, poor management. they just stink

I went to Lowes on June 5th at 4 pm to meet with Steve and go over the order for a new front porch. While going over order Steve explained that he didn't know much about the "hidden link" as it just came in a few weeks ago and he hadn't had time to go over it but told us that was what we would need to hide the screws on the decking. He told us that they didn't make vinyl railings that go out at a 45* angle and tried to help us figure out a way to rig it to make it work. About 1/2 hour later, while going through designs for columns he finds the railings that we needed. He went to ring us out, and I told him that I had a gift card that I wanted to use. Too late, he had already put it on my charge. He refunded and re-rang, but did it as a carry out, so once again we had to go through the whole order process. He told us the wholeorder would be delivered on June 12th. On June 4th at 4:30 pm, I called Steve to tell him that I needed to make a few changes to my order.
I needed to replace the 10' railing with a 6' railing and I also needed to change the design of the columns. He said it wasn't a problem and I asked him to call me back with the credited amount. He called back on June 6th in the late evening to get my socail security number to run the changes through and said that he would call me with the difference, which he never did. The order was delivered on June 12th. The delivery drivers dropped all of the wood on the grass at the edge of the side walk. My 56 year old mother and I had to move the wood so no one would trip over it. I noticed that 4 of the 20' choicedek decking boards were damaged and called Steve right away. He said that they would pick them up on their next trip out. That is the point that he told me that the columns were not in. When the drivers came back, I asked them about the railings. They hadn't a clue as to what i was talking about and said that there were no railings on their delivery sheet. I called Steve back and it was at that time that he told me that they were on back order from the company. I said that he told me the entire order was to be delivered in the 12th and that I had someone that had taken a week off of work to help us out and now he didn't have anything to do without the railings. Saturday, the deck was to be started when it was realized that 12 of the boards that were ordered were not supposed to be treated, they were just to hold up the roof. So, in a truck with a 6 foot bed, the person that was building the deck had to bring back 12 footers that were hanging out of the back of his truck. When he went to return them they gave him a hassle about crediting my account. They finally did. On Monday, June 15th, I stopped in at Lowes and spoke to Patty (one of the store managers). She told me that the railings would be in on Thursday the 18th and she assured me that they would call and set up a delivery that morning, and she would also give us 10% off of our or
der for all of the issues that we had delt with and would also refund us the delivery charge. I called her later that evening to see is she could possibly go through the damaged boards and see if there was just one that we could use. We could use the in store boards for the rest. She would call me back, which she never did... Thursday, the 18th noone calls about delivery. I called them at 9:15am and spoke to John(I think) in commercial sales. He goes over all of the delivery schedules for that day and we are not on the list. I explained to him the story and he said that he would check into it, that our order was not in. He also said that he would check on the decking boards. Someone called my home and spoke to my mother and told her that the whole order would be there tomorrow the 19th. I called back and spoke to Todd (store manager) and told him that that wasn't good enough, I was promised that my order would be there today and I am paying someone $200.00 per day to do this job. And the 10% off that Patty had offered was just going to cover the 2 days that he has been at my house with nothing to do. He would not give me any more than 10% off and told me that I would need to call the 1-800 number after I asked for the corporate offices phone number. He said that the decking boards were in and I wanted clarification that it was indeed the new boards and not the old boards. He assured me it was the new boards. I said that I expected to not be charged for the new boards. He agreed to that. At 4pm, I called and spoke to Steve to set up a pick up on some items that were not needed. And asked him about the truck that was supposed to be delivering our items. He said that it had not come in yet.. I said well it's kind of funny considering the work day is almost over. He said as soon as the truck gets back today that I will have my order. It is now 7:42 pm and I still haven't received my shipment. Now the 2:25 next morning, and no shipment...

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debbie sharer
East Liverpool, US
Jan 09, 2011 7:09 pm EST

today is sunday and i have been trying to reach the store in monaca pa by phone for the last 4 hours to see if they have an item that i need before i run all the way there from east liverpool and the phone has rang busy for the past 4 hours that we've been trying to call, i think they have the phone off the hook so they don't have to recieve any calls which is wrong of a bussiness to do, just tried again still busy
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Lowe's rotten service, rotten product

I needed ceiling paint for my textured ceiling so went to Lowes to get it. The idiot who waited on me sold me popcorn paint that required constant stirring, which we took turns doing, and did not do the job. I have just moved here from Florida and loved Lowes down there. Lowes should send all their employees to Florida to learn to assist customers and assist them properly. I not only did not get done what I wanted to get done because there was not enough paint I had to go out and buy more ceiling paint to cover up the garbage that was sold to me. In some areas the paint would not even adhere to the ceiling but when regular ceiling paint was applied it adhered perfectly. Not only did I waste the money for the first bunch of paint, $25.98 for 2GL VAL Texture Paint Ceiling, I had to pay for 2 GL Prem. Int. Fl. Clng paint @$16.47 each. I had hired someone to do the job for me and had to pay them extra to redo it.

I will make a point of letting everyone I know how shabbily I was treated in the store #[protected]. I will also be telling them that Lowes is not the right store to shop at nor will I shop there again.

I am expecting the decency of a reply and a solution to my having had to spend the money for a useless product that the ### who waited on me insisted was what I needed. The manager of the store is: Christopher Lane.

As I said before I expect a reply either by phone or email.

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Lowe's managers in all areas

I was once employed at this lowes. First off I had to train myself. I soon realized that I knew more about the department I worked in (Hardware) and the products than my department manager. She was very lazy and incompetant (I hear she still is). If you work here long enough you realize the store is run by csa's the managers (department, zone, operations, and store manager) are idiots. The higher your rank the less you know. This store illustrates the peter principle very well. David, try actually working a full week like most managers. Ken, you've kissed enough a% come up for air. Ernie, you're a joke seriously. Maria... Lol, you get the award for the laziest, most incompetant, undeserving manager of all the lowes stores. Oh yeah you should really reevaluate the excuses you come up with for your two hr lunch breaks, sudden illnesses, and mia moments. You're starting to repeat your lies over and over again. People are noticing.

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Lowe's no grace period

Lowe's Visa bought out a Capitol One account of mine which was at interest rate of 12% (low for me). Within six months the rate went to 24% with NO late payments, always paying 'way above minimum and no late payments with other companies. On June 6 I received the May statement stating a closing date of 5/27/09 and stating a due date of 6/12/09, thus giving me about a four day grace period to send in payment. Also in the statement was an enclosure stating the interest rate is going up, the penalty for late payment is going up, if the balance is paid in full they still can charge late fees, up interest rate, etc, and lastly, they will call my cell phone to "talk" to me about my account if necessary and can have "others" use automated dialing to my cell phone to "talk" about the account. I closed out the account today, and I have closed out my 30 year relationship with Lowe's. I also called the telephone number listed to opt out of the cell phone calls, and found that it was just a ploy to get me to put in my cell phone number. I hung up on them.

Please always read the inserts in your statements and always look at the due date - this is a gimmick from GE Bank, and I am reporting to my state Attorney General and also my congressmen.

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Lowe's nightmare at lowes

I recently went to lowes in foley, al and waited 30 before anyone waited on me. I was shopping for lighting fixtures. I finally found someone to help me and she ended up being very rude. I didnt get to catch her nametag backwards but she was kinda on the short side with blonde/light brown hair, maybe dirty blonde. After about 15 minutes of dealing with her I decided to leave and just go to home depot. I don't come into the store being rude and dont expect the employees to be rude to me either. I was buying lighting fixtures for my whole house and spent over $1, 200 at home depot. I was very dissappointed and will never shop Lowes again.

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Susan Butler Tobie
Knightdale, US
May 01, 2013 5:32 pm EDT
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Wanting a new front door for our home, I went to Lowe's HIW in Knightdale, NC almost three weeks ago and bought an acceptable door. The woman who helped me buy and make arrangements for installation of the door managed to hurt the feelings of the African-American installer by not having made all the measurements he wanted to have. He turned down my job based on that experience, so she found another man to do the installation. He telephoned and made an appointment to come and do the installation on Tuesday, April 30, 2013, but then he never showed up, nor did he phone to change the appointment. They were quick enough to collect the price of the door and the installation, although no installer has been on my property and certainly, no door has been delivered. This monkey business has to stop: Lowe's has no business charging for work that was never performed.

Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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