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Long Hyundai Of Chattnooga / customer service

1 Chattanooga, TN, United States

My husband surprised me with a new 2011 Hyundai Sonata on 8-16-10. While we were waiting to sign the papers I mentioned I wanted to get the windows tinted... the Salesman said they could take care of it, they had a guy that could do it. The cost was just an additional $200. I was excited about that because I knew I probably couldn't get it cheaper than that. So, the Salesman called the "guy" and set me up an appt on 8-25-10 (we did the paperwork and the $200 was tacked on to my loan). On 8-25-10 I called the Salesman to confirm my appt and he had o call the guy and call me back. Of course, he called me back to tell me that appt was going to have to be rescheduled for 9-1-10 because the "guy" was too busy and to behind (I'm thinking, ok didn't I have a scheduled appt?!). So, on 9-1-10 my car still ended up going to another vendor and not the "guy" for some reason. The vendor that actually did tint my windows did a horrible job but honored they would re-do what I didn't like. So, on 9-21-10 2 of my windows are redone and when I pick up my car, guess what?!? My back seat has a cut in it. The vendor is going to pay to have it fixed (I set the appt up with another vendor for this Sunday 9-26-10). Throughout all of above I called Hyundai on the evening of 9-21-10 and spoke with a Manager by the name of Joe requesting the $200 be backed off my loan considering the circumstances and he told me he would get with the other Manager, Phillip Ashmore, the next day and someone would return my call the morning of 9-22. No Call. I called Phillip Ashmore around noon on 9-22 (who by the way was nothing but arrogant and rude) and he said he would get with the Salesman that next morning and someone would be calling me back… And yes you already know, NO CALL! I of course on 9-23 called the Salesman on my lunch break and was told he would have me an answer by the end of the day because he was going to speak with the General Manager Tommy. He also told me in this conversation he would have a problem with me if I burned him on the Hyundai Survey because he had gone above and beyond for me by giving me a car to drive while my windows had to be tinted 2x’s (I am thinking, ok first off I didn’t know that was a favor and second off isn’t that his job, my husband did just purchase almost a $30, 000 car). I wait and wait for the call and again, NO CALL. So, I called today 9-24 and spoke with the Salesman and he said the Manager Tommy would not credit my loan the $200. I spoke my mind and disconnected the call. I will never buy another car from LONG HYUNDAI OF CHATTANOOGA! Talk about a new car experience! I just hope and pray my seat is fixed and you can't tell it ever happened.


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