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LoanCare / billing

1 FL, United States Review updated:

For over five years LoanCare has mailed us our bill so close to the payment due date that we knew to mail out the payment the morning we got the bill from the mailbox so our payment would not be late. We requested it to be mailed out sooner but were ignored.

March 2013, no bill came in the mail at all. We made dozens of phone calls to LoanCare and no supervisor or manager was ever available to speak to. We were repeatedly lied to by customer service people as to why we received no bill in March 2013.

In April 2013, no bill had come as the payment duedate for April came and went. Again, we called LoanCare and were told no supervisor or manager was ever available to speak to us. We left messages on "manager" voice mails and never got a return phone call.

In May 2013, we received a bill for both March and April 2013. Today is 5/31/13 and No bill for May has shown up in the mail - our due date was on the 20th?

So far we have not been charged any late fees. I guess we will have to keep calling LoanCare to beg them to send our bill so we can pay them on-time.

We refuse to due any on-line banking with this company as if there were ever a problem there would be ZERO LoanCare Customer Service to help us.

Not sure what is going on with this company but stay away! shenanigans!!

May 31, 2013
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  • Jl
      10th of Nov, 2013
    0 Votes

    Loancare has failed to pay my 2012 property taxes, which are now delinquent. 2013 taxes are due, those haven't been paid either. I have contacted Loancare 5 times since June and they have failed to act.

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