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Liaphen Acai Berry / Unauthorized charge to my Visa and inability to contact to resolve

1 GA, United States
Contact information:
Phone: 1-866-870-0692

The number above worked only once on 12/22/08 for me when I reached a guy named "John" who gave me a cancellation notice. However, he would not remove the second transaction fee saying that I should receive and return the bottle of ACAI Berry and then would get a refund. Since then I have never been able to connect to anyone at this number, have not received the product and when I attept to send an email to some ACAI Berry address I found on Google, I get "delivery cannot be made" errors. I found a number of other users with this compliant so I'm assuming this company is not reputable...?
Any help is appreciated, thank you,
J. Jacobs
jjacobs@steelcase.com

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