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LG-Washing Machine / not ble to rectify the fault

1 India


This complaint is associated with LG washing machine, which was creating some trouble of non draining water, the complaint was laughed on 1st of Sep, your executive visted us on 2ndof sep- claimed that the drain motor is not functioning properly & suggested to change the part, we agreed & nextday he visited with the part that is 3rd of sep, washing machine was still not functioning properly, then another engineer visited on 4th sep & claimed another part associated with drain motor is faulty & visted on 5th sep & replaced the one as well, but still nothing changed & finally he is asking us to change another part that is PCB, to satisfy himself stating that this will help, I am afraid tomorrow he will tell me to throw the machine in trash as he is not able to find out the fault.

In the above mentioned story we have wasted our entire Week for getting it repaired & unnecessary waited for long hours expecting betterment in services.

If LG has that kind of customer care I dought we all should stop purchasing products & suggest others to do the same. Rather take out Processions & give it in Media, so that customer should not pay that high amount for such rubbish products.

Hope to hear soon from some one senior as soon as possible or planning to send all dirty clothes gathered at my house to your company's CEO or Managing Director or the one who Owe's the company House.

Ashima Nayyar

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