LG / warranty problems, beware
In 2009, we purchased and entire kitchen of appliances. We bought the extended warranty. Immediately we experienced problems with t he stove heating correctly. Finally in Nov of 2011-through the extended warranty–we had someone again come out to the house because the stove smelled like it was burning and then we would get an F-7 error code. The repair people replaced this part, with no success, to this day. The last repair person could not figure why the stove wasn’t working.
He contacted his service repair, who then contacted LG service repair and they were finally told that it has been a cronic problem with this stove model. That the relay board connectors needed to be crimped just so, so it didn’t burn out. A replacement part would not be available until Mar 28. This was NOT acceptable to us, as we had already gone 3 months without a working oven.
I called LG and talked with a manager of the customer service department, and I told her the whole story, I asked her why this manufacturer defect was never brought to the attention of the consumer or the techs that work on the product? She didn’t have an answer and kept telling me that I have the extended warranty and I need to deal with them. Then the issue becomes, what if I didn’t have the extended warranty? The warranty company has been great in helping us, far more than LG, who knew about this problem and who now wants to take NO responsibility for it.
I think this is horrible, as the burning relay board is definitely a fire safety hazard and also the responsibility of LG. It was a manufacture defect! I would like to be compensated for all the time I had to take off of my job to be home to have a stove repaired that could never be repaired, the loss of the time using the oven and all the emotional stress in dealing with this issue. The stove model is LRE30453ST.
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