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LG/RD410 / poor service

Good day, I have problem in my laptops screen its type; LG RD410 I call LG service center in Alexandria, EGYPT
its poor service told me sorry we can`t help you because you are not bought your laptop from EGYPT.can you answer for this bad answer from the service center, what is the relationship if i bought my laptops from outside EGYPT.please told me what can i do .. best regards

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