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LG

Posted: Dec 12, 2017 by    

lg dryer

Complaint Rating:  0 % with 1 votes
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Contact information:
United States
LG.com
Model DLEX337DW had an electrical fire at the top of the interior of the dryer.
It was burning after being unplugged. LG had a repairman come three times and the wiring still produced a fire from a different location in the dryer. Oct. 6 2017 to December 12, 2017 and still no resolution. The dryer was under the one year warranty. The LG scam is that only "executives" can authorize a replacement or money return and that division puts a 30 minute hold without answering. They give an automated, "Your time is valuable..." However, they do not respond to calls. It is the worst executive scam in the United States.
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Appliances

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N  12th of Dec, 2017 by    +1 Votes
So can they service it, whereas it's under warranty? Contact the retailer you purchased the unit through. They should be able to get a Return Authorization on your behalf.
N  12th of Dec, 2017 by    0 Votes
While I can certainly see how it's inconvenient, I don't see any examples that show it to be a scam. Have you reached someone by phone yet?

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