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LG Airconditioner / bad service support, technically inferior staff

1 India Review updated:

Hi

I bought my LG 1 tonn air conditioner in Delhi, India. Since then every summer, the gas leaks from the AC. In this year itself, it is the third time the gas has leaked inspite of the fact that last time, the company took the airconditioner to their plant to do a overhauling. Within 1 month of that the gas has leaked once again. My house has other brands air cobditioners too...one is hitachi and the other is carrier. However none of the other air conditioners give this problem.

It is disgusting and disppointing that after spending such huge monies, we get technically inferior products and not just that the company does not have good staff to rectify the problem once and for all.

My Local technician says, it is a compressor problem and it shd be changed as the compressor is still under warranty. however the company denies any compressor problem. Could this be a mal practice of the company to avoid changing the compressor and wait till the time it goes out of warranty.

Can somebody guide?

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Comments

  • Ba
      8th of Sep, 2007
    0 Votes
    LG Airconditioner - Poor service!
    India

    We have 2 LG units 01 is 8.5 tons and other 5.5 tons in our office,we had approached LG for servicing the units and was informed that someone would get in touch within 24hours against complaint no 90602016, accordingly we received a call and the technician sent was for single phase units. Later the lead was passed on to someone else called Raghu Phone no 9444049499, who had promised to sent his technicians and demanded Rs.700 towards inspection charges and would give an estimation later. The same was accepted by us and he assured us that he would come for inspection on saturday morning, when we had called him on saturday, he demanded Rs.2000 for inspection charges instead of Rs.700. The reason quoted by him was that the time he spends inspecting my machine he can easily earn rs.5000,sending his technician somewhere else, i had taken up the issue with Mr.Vinod service engineer for LG, who was very kind and assured that the same person (Raghu) would be coming for the inspection at the rates promised by him. However when the person was again contacted he demanded Rs.3000 from Rs.2000 and when asked him why there was a increase again and the promise by the service engineer, he was very rude over the phone and also used abusive language, since i had taken the issue to the service engineer.

    Friends this person was trying make money as we were already in the weekend and had tried to capitalize on the situation. LG Should look into attitude of such people who are working for a reputed organization like LG, where the motto is to serve the customers rather than harassing them.

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