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Levis Strauss 569 / Poor quality control and even worse customer service

1 United States

I bought four pairs of jeans from macy's in indianapolis all 569 style all the same size. One pair was 3 inches too short after contacting the customer service department I was instructed to ship the jeans in question to California for them to check for defects. I mailed the jeans for 11 dollars after a few weeks I received my replacement jeans and they were right however after receiving them I called back and asked for the money I spent on shipping to be reimbursed after some run around the supervisor finally agreed to pay for the shipping cost and told me I'd be receiving a check in the mail. Well its been months ago and gee whiz the check has never came. I understand that sometimes things happen during the manufacturing process but I think it should be right. Also I am not a fan of being lied to just to get passified. Levis seems like a classless company to deal with even though I do prefer there jeans. Well now it's time to get more and I think I will be looking for a new brand

De
Jun 12, 2015

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