Everlane
reviews and complaints

I sent a return to Everlane and received an email from them that my return was delivered to Everlane and they would refund me in one to two weeks. They also indicated in the email to reach out to them if I had not received a refund after that time frame. A month passed and I did not receive my refund. I had returned the items promptly, without being worn, in their original packaging, and with tags. There is no customer support number on their web site, so I emailed their customer support to inquire about my refund. I never received a response related to my issue. I waited and emailed at intervals a total of four times. I have never received a response, nor a refund. This is my second bad experience with this company. The first time I had received a dress that was dirty. I very much wanted to like this company because of their ethics- based production goals, but the bad experiences make that impossible.

The company has a "365 Guarantee" on certain clothing lines (the "Uniform" collection). I really liked this company and purchased several hundreds of dollars in product from them. However, nearly half of my shirts, all a part of the Uniform collection, have had rips in tears in the pockets and seams from LIGHT and GENTILE everyday wear. Under the "365 Guarantee", Everlane guarantees at least a replacement of the clothes from said collection. I emailed the company since they do not offer customer service phone number, and have been completely ignored. I even tried contacting through Instagram (another listed method of contact) and am being completely ignored there as well, although the company had no problem replying only to POSITIVE comments within a couple of hours.. I have never performed a transaction, or have even seen a company that fraudulently offers customer service. I am extremely disappointed and confused as to how they are still in business with the potential amount of dissatisfied customers that are in my same position. I am a 24 year old dog trainer with a relatively low level of income and wasting hundreds of dollars on clothing that I now have to replace makes me sick to think about, especially because I was deceived. This is just unacceptable...obviously.

Hello. I made an online order from Everyone on May 14th. However, I have not received my package yet. I have sent about 8 - 6 emails reaching out about how I can get this product, or a refund since I have been waiting so long. There is no phone number so I cannot call then to get in touch with them.

I bought online to get item shipped to home. I was home the day that they order was not delivered it went straight to the shipper. I emailed customer service to let them know what happen. I asked for a refund or to call shipper to redeliver. They stated no to all. I would have to pay to pick up my order. I did tnot receive my item so I want a refund.

I ordered from Everlane in Aug, 2020. It was during their 2 day shipping promotion. I have reached out to their customer service and social media numerous times without any response. The tracking information says it's at a FedEx facility and when I checked with FedEx they can't seem to find the shipment. Everlane Order #*** and the FedEx tracking is ***.

I purchased two higher end tote bags from Everlane at $180 a piece two years ago. I used them for at most for a year as we were home due to covid. The straps have been splitting and have just recently broke. I contacted customer service for a resolution for their defective product and they basically offered nothing. I now need to spend another $400 to replace what should have lasted much longer.

I processed a return for order number *** in May . I received a confirmation that all items were received on 5/21, and that the refund would be processed in 1-2 weeks. It has now been over 6 weeks, and I still have not received a refund totaling appx $1,000. Multiple emails to customer service have also gone unanswered. In waiting for this issue to be resolved, the 90 day return window has now closed, so I am no longer able to process a return on the remaining items in my order.

I ordered a blouse from Everlane (order #***) and my order was shipped on 7/2. I continued to track the order and on 7/4, it was noted that the shipment was halted in Lewisberry, PA as my order was damaged. I have emailed them multiple times and either requested the order re-sent or refunded and I cant get a response. Looking at the overwhelming number of other individuals that are experiencing this, I just want my money returned and I dont know what else to do. Thank you

I have been seeking my credit for over two months now, after returning items on May 2nd. Order *** on April 1st contained 2 "Silky Cotton Lantern" shirts in size 6. They were too large, so I took Everlane's offer to have them send smaller sizes (2 "Silky cotton lantern shirts in size 4) immediately, and promised to return the others. They acknowledged the return on 4/25 via email. The smaller shirts were still too large (order ***), so I returned those on 5/2, accepting that I would only receive "store credit". Over two months later I have not received store credit. I wrote to customer service twice -June 25 and July 5 with no response. I no longer want store credit now as this is not the first time I have had issues with this shady company. I am now demanding a return of my money, which is $94.60. I will never buy from them again.

I ordered a pair of jeans from Everlane back in March. At the time I placed my order they told me they had the jeans in stock, but once I placed my order I was informed that my size/color were on backorder until July. Hiding relevant information like that seemed incredibly deceptive and like a bad business practice, but I really wanted the jeans so I decided to wait until July for their warehouse to restock. Now it is July, and they have had my money for four months. The website says they have my color/size in stock, yet they have not shipped my order to me. No communication to me, no apology, no explanation. I feel like I have given them an interest free loan and they have no actual intention of providing me with my jeans or with even subpar customer service. Everlane really needs to stop these deceptive business practices and treat their customers with respect.

Hello, I placed order r322457763 on July 27. At time of purchase the estimated ship was 1-2 business days. I went to check on status the next day and it said ships 2-3 business days. Now it is back to shipping within 1-2 business days. At the time of this writing I have had no communication and no shipping. I ordered the item understanding the no rush shipping but expected it to actually ship within the original 1-2 business day timeframe in order for it to get to me in time for a month long trip I am taking in which I will be leaving for by August 6th. At this point I have no idea when it will ship since the timeframe keeps changing. Also, there is no efficient way to reach customer service. I emailed, but how long should a customer have to wait to get some reassurance on an ordered item if I have no way to speak with someone and no one gets back to you? I would appreciate it if someone could let me know if I can expect my item by the time I leave or not? thank you.

I have a store credit for $186.89 from a return I had made. On August 5th I contacted Everlane by email to ask that my store credit be swapped out for a refund back to my ***..I have unexpected expenses due to a medical problem and need the money to pay bills.. I was told no problem and that I would "hear back shortly ". I have sent 30 emails to Everlane over the past 6 days with no results..I have been passed on to another customer service agent more than once, I was told that it was taken care ofand now I am being ignored..This has been a horrible experience and very upsetting..I am getting the run around and I am at my wits end..Everlane managed to take out the $6 return fee with no problem but somehow the other $180.59 was magically unable to be refunded back to my Master card...You would think that out of the 5 different customer service agents that I have dealt with, 1 of them would have been able to take care of this...I really don't know what to do at this point which is why I have contacted ComplaintsBoard.com (first time ever)

my order was shipped on 11/13 per shipping confirmation email. Scheduled delivery date was 11/17. Tracking was NEVER updated, nothing received. I contacted customer service, they asked me to wait until 12/3 for them to consider this package was lost, which is way beyond their standard 5-7 days window. When questioned why I have to wait so long, the answer I got was very condescending. Basically I was told I know nothing about how those carrier worker, and at the end they said "looking forward to hearing back from you after 12/3". I have nothing to look forward to, thank you very much. It's almost laughable bc they sound like they know I will not receive my order even after 12/3. Plus if you want customer to wait this long after any order was shipped, you need to make it very clear on the website for such revised policy. On top of that, I have been having almost non stop issues with Everlane recently. Last time when tracking info has not been updated for days like this, I never received my order. They had to reship the item after I sent many many requests.