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Leon's Furniture / financing not explained

1 Fredericton, New Brunswick, Canada Review updated:

I was interested in a new living room set so decided to check out Leons. As part of the promotion they offered six months no interest. I never saw the point of deferring the inevitable payments but since there was to be no interest I agreed, intending to pay it off before the six months expired. When that time approached, I returned to their store to pay the bill only to find out that their policy is to hand all of these deferred payment plans to a third party credit card company. I collect aeroplan points but couldn't on this item because I found I owed not Leons but a credit card company which wouldn't accept a credit card payment. My beef is that I should have been told and therefore would have had the option and would have paid on the spot. It was a lie of omission on the part of the Leon's salesperson. I complained in an Email as on their website there is no mention of who the manager is, but the manager did get back to me but it was obvious his mission wasn't to make things right, but just explain that that's there policy - information that was shared six months too late to do me any good. I explained that Leons could pay off the credit card company and then I could pay them witth my credit card, but as I say it was obvious making things right wasn't important to them. "That would be impossible", the manager said. Then he said he would see what he could do and get back to me. It's now been two months and he hasn't gotten back to me yet. So now I have made it my mission to bad mouth Leons every chance I get. It's the least I can do, but at least the internet makes it easier and more effective.

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  • Be
      11th of Aug, 2009
    +1 Votes

    Leons is a furniture store and not a financing company. You probably did receive statements or you did not bother to call the finance company to tell them you were not receiving statements. Remember it is the company that's doing you a favor and not the other way around. You had six months to pay your bill. Suck it up princess

  • Rp
      13th of Sep, 2009
    0 Votes

    I honestly hate people like you, that act ignorant when you wait until the last minute to get these things resolved. When you apply for finance it is your responsibility to read over all the information before you sign and go through with the application. I can't believe in this day and age people still expect others to hold their hand walk them through everything. Don't get me wrong I'm not saying if you had
    any questions they wouldn't have answered, you could had simply asked the sales associate, or the associate in the front office going over
    your invoice with you. And for your information a lot of creditors do not accept credit card payments, you can not pay credit by credit darling, otherwise you will never be out of debt.I totally agree with the person above, suck it up and deal with your own stupidity how can
    you expect a store manager to pay for your purchase and then you pay the store back, what store have you ever heard of has done that.

    I hope Citi Financial maxes you out, you are such an idiot, i love when idiots like you come in.

  • Na
      20th of Nov, 2009
    0 Votes

    I also had a very bad experience with Leon's as well, and was not notified, until I got a huge bill, and them telling me that I no longer qualify for the 16 month no payment deal, and the 6 month interest free. I had purchased furniture for my new home and besides that bought some things cash from the mark down section. I placed one small item on the card, and I missed the payment by three days, it came to them a little late, and they cancelled my 16 month deal instantly.I missed it by a couple of days because my father in law had died and couldn't get the payment in on time. I explained everything to them, and the lady told me that i could apply again for the 6 month interest free deal, and so i did, she inturn told me i was qualified and that I should pay $60.00 on the 20th of November, ongoing until may, and then i'll have to start making regular payments from then on, and I agreed. Now when i called, they said the deal was cancelled the 17th cause the payment wasn't in. I told them to listen to the phone call very carefully, and see who made the mistake and mislead their customers. The promise was to make the payment of $60.00 on the 20th, and that's what I did, now their saying my amount has changed, and has to be sent away for re-applying for the 6 month deal, and I have to pay another dollar on the amount, which makes it $61.00. Isn't this just unfair and crazy?

  • Na
      20th of Nov, 2009
    0 Votes

    That small item was from the mark down section, along with the other appliances and sets that was on the card. So missing the payment for the item from the mark down section, screwed everything up for the 16 month deal.

  • Al
      21st of Dec, 2009
    +1 Votes

    Leons selss the product and offers an option for payment... It is a line of credit through Desjardin (or Citi Financial before that). When you apply, you are given an application form that you fill out. You are supposed to sign at a particular spot that says that you understand the policies laid out, in print, in the applcation. You obviously signed, because they gave you the line of credit. I suggest that next time you read before signing. No one misled you but yourself.

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