On July 13, 2019 we received a new couch from Leon's.
The delivery men dropped the new couch on our hardwood floor and gouged the floor.
The delivery man took photos and assured us that this would go to his manager for repairs to be scheduled.
After no call from anyone, we called the store and the shipping manager requested that we sent photos to him.
We sent an email with our photos attached and then the avoidance game began!
Through (15) FIFTEEN emails and several phone calls, we've endured multiple different people putting us off, the damage still hasn't been repaired, viewed or even denied.
We've been given contact numbers for managers that have no voicemail and do not answer the phone.
This company should be shut down!
Our government needs to crack down on large companies that seem to be able to snake thier way through the liabilities that all other companies need to comply with to stay in business.
Buy local from smaller companies and shut these fraudulent companies down!!
Hi We ordered a sectional with 4 pieces on April 15th. We were told it was a custom piece so we would have to prepay with nonrefundable terms and delivery would take place in 6-8 weeks. Three pieces were delivered July 3 and that 10 weeks after ordering. We are still waiting for the 4th piece of the sectional. It has now been 14 weeks since we ordered and paid for the sectional and we do not have a have a firm delivery date yet. Where is the 4 th piece of couch? Why did it take so long? Why was the whole sectional not made at one time as it was called a custom order? Why does the store or salesperson Karen not return calls all the time? They called back a few times but not all the time. Why doesn't Leon's know how long it takes the manufacturer to produce the order? We were quoted 6 to 8 weeks but in reality it will be 16 or more weeks for order to be fully delivered. We would not have ordered this couch from Leon's if we had known it would have taken so long. My kids had no sofa before so they did not want to wait as long as it took. The original delivery date window was a misrepresentation and we don't appreciate being lied to. Overall poor customer service and we would not recommend Leon's to anyone.
I just got married on May 16th 2009, things have been very busy and our budget has been tight with expenses of owning a house. I bought a BRAND NEW Samsung fridge from the Leon’s store in Vaughn located at 299 Bass Pro Mills Drive Concord, ON L4K5Z6 [protected] on Febuary 21st 2009 and got it delivered to my house on May 3rd 2009.
I only had the fridge for 1 month & 2 weeks when the fridge died on June 28th so everything in my fridge went bad. The ironic thing is that I was planning for a Canada Day party. So the money I spent on burgers, ribs, chicken, cheese, icecream, deserts and the others various items that had to be kept frozen & refridgerated went bad.
On June 29th I called Leon’s to tell them that the fridge had broken a person of the name Cathy who I spoke too said that someone from Direct Energy will give me a call the same day and book an appointment to come and see the fridge. I waited all day that day and no one called me. I was very frustrated that no one called. On Tuesday I got my wife to call Leon’s to find out what happened. Cathy said that Direct Energy should give us a call on Tuesday now. Eventually Direct Energy called me and I booked an appointment with them on Thursday July 2nd 2009. The person showed up that morning and told me that the compressor is broken. He then told me that it will take 3-4 days to order the part to fix the fridge. I was very frustrated with that answer. I went to Leon’s the same day to complain to them about them selling me a lemon of a fridge. The assistant manager named Gary, was very rude to my wife & myself and told us that they can do nothing for us and just wait for Direct Energy to fix the fridge, I was not very happy with that answer. From that point I thought that I will never buy anything from Leon’s again, they do not stand by their word of pleasing the customer. When Gary said that is was like they were really nice to you when you want to buy something from them but when you have the product they do not care about anymore or want to help you solve the problem.
Now it has been over a week now and I still don’t have my frigde fixed. I called Samsung & Leon’s today July 6, 2009 they do not want to help me out in replacing the lemon of a fridge I bought from them. Again I called direct energy today and I found out that they have the part to fix the fridge but I have to wait until next Thursday July 16th for a person to come and fix the fridge.
This is very frustrating that’s making my wife & myself very upset. No one wants to want to sympatize with you, I keep on telling every person I talk to at these companies “How would you feel if you had no fridge for 3 weeks!” but no one seems to care. It basically sounds like “Oh just deal with it”.
Get the word out that Leon’s, Samsung & Direct Energy has lousy customer care.
They Do Not Stand by the products they sell.