I agree with the last post. As an employee at Leon's there are some things that are out of control and our business is dictated by manufacturers, owners, customs, rail and shipyards. Im not making excuses for the company because I do know that sometimes bad things happen to good people.
The other thing is that Leon's stores are both franchise and corporate stores, that means that the stores may have different product and slightly different policies or wait times. The best thing to do is to look over your purchase BEFORE you accept it, this goes for any furniture store. We all are people not robots and unfortunatly we have to allow for a bit of human error so sometimes we miss things, forget things or make mistakes, all of which Im sure youve done at your job at some point as well.
I understand how you can feel frustrated, upset or occasionally cheated in certain circumstances but the best thing you can do is to stay calm and talk to your sales person. They want you to be happy because without you they cant live and that is the basis of commissioned sales. If talking to your sales person doesn't help then talk to management but avoid the yelling and screaming because really thats not going to get you anywhere but more frustrated. If I came in and started screaming at you at your place of business what sort of reception would I get? Things can work out the way you want them too but more often than not it will work out when your being reasonable and respectful, remembering that we are all people and there is no one trying to Maliciously hurt you in this situation.