I agree with you. The Managers at Lenscrafters both on the field and at the store are the worst" Creatures". They have no ethics, absolutely NO knowledge in the optical field, sadly even the Directors, and are just on the job trained managers. They can lie, manipulate, and are extremely rude and Political. They can do anything to save their Jobs. They get paid for Xmas eve while they can deny Xmas eve ( paid or unpaid) for a Full time employee. They hire full time employees while may be they cant afford them. They lie about PTO hours as earned, while even if someone has completed 1 year by the rules the Employee gets 2 weeks PTO hours added but you get to see that only 8 hrs is added and besides if you leave the job after a year they do not count your PTO hours, "they like to keep the change". They will deny your earned benefits. They are very unprofessional and greedy.
I think Luxottica should hire people who have done some kind of Schooling in Management before hiring them as Managers that way they will learn to respect Managers post and understand how hard it is to earn that position. They will justify the Post, the staff and the Company that they work for.
Managers probably do everything else but manage the Job. They want to go home early, come late, take time-off when they like for personal reasons, go for hair cut while at job, go for lunch for an hour or more, and yes the best they do not clock in or out like the other employees have to.
Wish the CEO of the company is reading these reports too. I am sure it is not the same in NZ or other nations...probably it is just in USA and hope they do something to improve this before losing their good employees. It is not just about MBE from the customers side check if it is from the Employees's side too!!!