La-Z-Boy – Page 20

My husband and I purchased a complete living room and dining room set from Lazy Boy Furniture Gallery. We also ordered a Sofa Bed for the Den. Lazy Boy has comfortable, well built furniture, their sales personnel are competent, helpful and appear to be knowledgable about the products they sell. Until now, we have never been dissatisfied with their products or services. The reason for this complaint is because the Sofa Bed we purchased was misrepresented and incorrectly advertised. It was listed as a Twin Sleeper Sofa Bed, sold to us as a Twin Sleeper Sofa Bed and our Sales Representative assured us that it was a twin sofa bed. Unfortunately this Twin Sleeper Sofa Bed is in actual fact a "COT".

Mattress dimensions"

1. Twin size mattresses are 39 inches wide by 75 inches long

2. Single size mattresses are 36 inches wide by 75 inches long

3. Cot size mattresses are 28 1/2 inches wide by 72 inches long

We do not live in Arizona year around and had just purchased a new home. The Lazy Boy Sales Representative that assisted us in outfitting our new home was extremely helpful but it appears that his knowledge of this piece of furniture was incorrect. We had made arrangements to have the furniture delivered when we returned to Arizona. The furniture was delivered on schedule, set up by the delivery personnel and looked great. We had to leave for home a few days later and did not open the Sofa Bed to inspect the mattress size. We returned three months later. At this time we needed to use the Sofa Bed for a guest. When we opened the Sofa Bed we discovered that it had a cot size mattress not a twin size mattress. We phoned the Lazy Boy Store the next day and explained that the Sofa Bed mattress was the wrong size. We were told that because it was three months later they could not do anything for us. We paid a lot of money for a piece of furniture that is not adequate for our needs. The cot fits a child not an adult. Besides the mattress being the wrong size I have also encountered another problem. I have searched numerous retail stores, in Canada and Arizona, that sell bedding and have been unable to find any stores that sell bedding for cots.

I have gone to numerous Lazy Boy Furniture stores in Canada and Arizona and explained what happened to us. I was told by one Sales Person that this is the information they are given for the size of the Twin Sleeper Sofa Beds and this is the information they give to their customers. This has been a very frustrating experience for us and I would like to warn other consumers that "BUYER BEWARE" is something we all have to take heed to. Putting your faith in the accuracy of Advertised products or the information your Sales Representatives give you can be a costly and frustrating experience.

We purchased two lazy boy recliners about a year and a half ago at Hobson Furniture in Festus MO. We have recently moved to Galveston TX and so can’t go back to the furniture store to complain. We had another pair of these recliners and they lasted for years with the exception of the springs being replaced a couple days. These chairs have faulty upholstery. These chairs are burgundy in color and the color is fading very badly. I am thinking of using upholstery cleaner on them but am concerned that they will fade even more. I would like to know how to make this complaint to Lazy Boy.

We bought a lazyboy couch and loveseat, and a oversize chair with a ottoman in 2005.In a week after it was delivered, They had to get a contractor, (No they don't do their own repairs)To repair fabric on the front panel that was coming apart.Now the cushions are lumpy, misshaped, faded in color.There is a small rip in one of the cushions.This crap they charge top dollar for doesn't hold up at all. Would never buy again!Seriously.If your gonna spent that kind of money.Go to Ethan Allen or elsewhere But not Lazyboy.

Purchased leather living room furniture in 2009. Purchased the Guardsman Protection plan. The color is literally wiping off the arm of the loveseat. Sent a form to Guardsman, they returned a letter stating it was not covered. Talked to several at the store, after one year the material is not covered! This is not cheap furniture as we paid $5, 000 for the set. I am totally shocked that La Z Boy will not stand behind the qualoity and craftsmanship of the products they sell. They have gotten their last dollar from me. I could have spent half that amount of money at any other furniture store. Now, I am told by La Z Boy I will have to pay for a leather repair person to come to the house and hopefuuly will be able to match and repair the color that is coming off. This is POOR quality when the color of LEATHER just rubs off!

I purchased a La z boy sectional. We were quite disappointed that after just a few months the cushions had become lumpy and just plain uncomfortable. We called the La z boy service and they were quick to inform us we were out of warranty. Okay, so I paid to have the lumpy cushions replaced. The lumpy cushions were replaced with some um-lumpy but just as uncomfortable replacement cushions. I just chalked it up to more good money after bad.
Overall, the whole service experience was very bad. The "technician" left my family room a complete mess. He was going to leave the old cushions laying in my family room until I objected. When I went to sit on the couch I noticed my wife’s hand made quilt stuck down between the cushions. I gave it a little tug and it came loose. It was later discovered the bolts holding the sectional together had snagged this quilt and torn it. La z boy refused to bear any responsibility for the problem, stating it was over 30 days since the service and therefore it wasn't their responsibility.
I found it interesting that La z boy subcontracted the repair to a company who then subcontracted the repair to another company, which probably explains the lack of professionalism in the repair process.
The couch didn't hold up very well, the service was unprofessional, and they refused to be responsible for the damage they caused to my property in the process of doing the repair. These are not the problems of a local La z boy dealer. These are problems which can be traced back to the La z boy corporate attitude. If you buy a La z boy product don't be surprised if at some point you become quite disappointed with your purchase.

I recently purchase a $1, 200.00 La-Z-Boy recliner. When it was delivered, I didn't even think to actually recline the chair to check it over thoroughly. Four days later when my husband was sitting in the reclined position, I noticed the leather was rubbed bare on the back of the arms. I took pictures and headed into the store. I was told it would get taken care of and not to worry. Someone would be calling me in 24 to 48 hours. Someone did, indeed, call me only to tell me that I would have to set up an appointment to have it looked at by their "repair" people. I explained that it was a brand new chair. I didn't need repair. I needed a new chair delivered. "We don't do it that way" was what I was told. "Someone has to come out and inspect the chair". Fine! Have someone come out any evening after 5:00. "Someone will call you in 24 to 48 hours to set up your appointment." After several attempts to get a "real appointment" with them and not a "window of time", I'm set for six (6) weeks down the road!

On top of all that, I was told they may attempt to REPAIR my BRAND NEW chair! You've got to be kidding, La-Z-Boy! I didn't pay top-dollar for a repaired chair! It's not a year old, nor was it a week old! Get serious and read up on CUSTOMER SERVICE!

Paid for Lazy boy furniture and less that 24 hours later went to the store to cancell items for a refund, due to I changed my mind. They refuse to give me a refund! They told me I had to pick something else out, when I picked something else out it was $500 less, then I asked for the remainder as a refund. They refuse to give me a refund! Excuse is I made an exchange! However their terms and conditions state"if you request a refund within 3 days of when you place an order, we will refund what you paid us, unless you already receive your furniture." Well it is now 3 weeks, no refund and no furniture to show. Do NOT buy on a FRIDAY, they say their computer doesn't work on weekends and unable to cancell or make exchanges. Do NOT pay in full either. Once they get your money, they don't want to give it back!

I bought the most expensive three piece furniture set for my family room in my very nice brand new home that me and my husband built and designed together in 2005. In or around 2007, I bought this lazy boy set for my family room replacing very very nice broyhill furniture that I had bought about 10 years ago. That furniture is in our old house on the same acreage we live on, that we gave to my parents due to illness. That furniture is still in what most would consider excellent condition. When we decided to buy reclining leather furniture, we wanted the best furniture for that purpose that we could afford. From the very onset of the delivery of our new expensive, about 7, 000.00 plus dollars! The problems showed up immediately. When they delivered the 3 piece set, I noticed that it had many imperfections, and began my very unsuccessful relationship with LazyBoy to resolve these issues. I also purchased an extended warranty, which of I am not a usual buyer of such types of warranties, as I am a small business owner and know full well how they work. Unfortunately I am not in the furniture business so I do the very best I can to buy Local & American Made! I would like to mention that I have noticed of all the furniture dealers that came and went in the last 11 years in Ocala, specifically, most of them are out of business today, and the same goes for my business which is Heating & Air Conditioning! ALL OF THE RIP-OFF'S AND MORE ARE STILL HERE, PRACTICING THE VERY SAME TYPE OF BUSINESS THAT THEY DID TO ME! I have done my very best to try and talk to anyone including the warranty company, of which I was told was out of business too! I also contacted Lazy Boy headquarters somewhere in the United States so I think. The owner of Lazy Boy is the most rudest in-explainable Business owner I have ever done Business with! That is saying a lot, since my husband and I have been together for 24 years running the same business and have ran it in three states! I have staples sticking out! I have wood that you can reach down and see & feel, it is not even as these are separate pieces making up the love seat and sofa! I will not go on any further at this time. I would like some satisfaction with this purchase and if I do not get it, then let this serve as a BIG WARNING to all buyers BEWARE Lazy Boy & Lazy Boy of Ocala, will only take your money and would like to send you straight to you know where after they get it! Sincerely, Tasia Romani

We spent nearly $900.00 per chair on a Lazyboy recliner sale. The head rests faded after only 8 months. Someone came to assess the situation and stated that the issue was normal wear and tear. Please note that we chose Lazboy because we purchased 2 chairs seven years prior for approx. $565.00 each. The chairs look and work like new. The older chairs are bigger, the leather is better quality and they were obviously less expensive. We were willing to pay more for the recent purchase because we were so impressed with the first two chairs we purchased. I will never buy another Lazyboy piece of furniture again. Shame on Lazyboy. I have noticed that two Lazyboy stores have closed in our area. Nice move ripping off dedicated customers. I hope they are proud of themselves. Keep counting those beans. Another excellent buisness destroyed by corporate greed.

I contacted Laz y boy to order a part for a laz y boy sofa. never mind that there was supposedly a lifetime warranty on this sofa, but I had to pay for the part and the shipping and do the installation myself. However after I placed my order for the part and gave my credit card number i never received it. I made a follow up call and left a message (as instructed) because they were too busy to handle calls. Never got a call back. I called again and got disconnected after a 15 minute wait (I was timing it on my phone) I then got to Holly and was understandably angry by that time. Holly cannot handle an angry customer- I guess thats not what customer service reps are for, and she disconnected me intentionally. Do not buy from Laz y Boy. If its too late and you are already saddled with a broken Laz y boy and you must call customer service, ask for someone else to help you besides Holly. She's passive aggressive.

Lazy Boy Furniture Gallery, westside Albuquerque, NM. After three trips to the store, they still cannot produce an accurate, itemized sales invoice. They refuse to refund my money even though they cannot document what I have attempted to purchase. Whenever I go into the store, the person "who does that" is not working. I typically go on Sunday afternoon when I'm not at work during the week. I called today to try to fix the situation, but no managers are working. All my interactions with the sales and management team are either incomplete or inaccurate. Now they are falling back onto a no refund with special orders - but they can't get the paperwork correct and complete.

I am writing this complaint in regards to a commerical that I had seen on TV about a sale on furniture at Leons. I wanted to purchase a Lazy Boy chair for my husband and I seen the advertisement for the chairs at $299, and it stated Canada wide. I went to Leons where I live in labrador City and when I inquired about the commerical that I had seen the sales lady told me that I could not get the chair for that price because and I quote " didn't you girl its a little more in Labrador". I feel if the product is advertised as Canada wide it should not matter where you live and I should be able to purchase the item for the price I had seen. We are frequent customers at Leons and I am now very disappointed with this service and I am now going else where to find what I am looking for.

I purchased a very expensive Lazy Boy recliner 2.5 yrs ago. The recliner had a lifetime warranty on the frame. The frame is falling apart and the recliner is no longer usable. Additionally the reclining mechanism doesn’t work properly and the material is showing a lot more wear that it should at this point. Basically it’s just a very poorly constructed product. When I requested Lazy Boy to honor their warranty they wanted to bill me about 50% of its cost just to come and look at it and for the probable cost of labor to repair it. The parts are free - what a joke. When I purchased the recliner they bragged about the quality of a Lazy Boy, how long it would last, and how they honored their warranty. Now all I get from the store I purchased it from and from the main company is the runaround.

I don't expect a chair to last forever but 2.5 years is unacceptable for an $800+ chair that is advertised as a high quality product. This is the second very poor quality recliner I have purchased from Lazy Boy (Arlington store) in recent years. It is also the second trashy product from Lazy Boy that I have purchased. After 40+ years of owning Lazy Boy recliners I have purchased my last. The Lazy Boy trademark no longer stands for quality. It stands for trash with a warranty that has no meaning. I cannot and will not recommend that anyone waste their money on a Lazy Boy recliner. As a matter of fact, I will go out of my way to spread the word about the quality and response to the problem I have gotten from Lazy Boy

I phoned the main company and received absolutely no customer satisfaction. I thought I was on one of those TV commercials where the purchaser has been transferred to the complaint department in some third world country.

My husband and I made a “third” purchase of La-Z-Boy furniture in July 2009 at the Roseville store location. We had been proud owners of La-Z-Boy furniture twice before. The prominent words being – “had been”.

In July of 2009, we purchased two recliners from the “locally-owned and operated La-Z-Boy Furniture Galleries of Roseville – Liz & Jim Reego” - for a cost of ~2400.00. In July of 2010, the cushions/padding began pulling away from the back of both recliners. I phoned customer care (because we had also purchased the 5-year extended warranty) to express my frustration and arranged for repair of both recliners. Because La-Z-Boy does not provide for a “loaner” option, we had them take one recliner at a time. Two weeks later, the first recliner was returned. One side had been repaired ok – not great; the left side was not repaired at all. They now have our second recliner … and we are on the road of trying to reach someone to assist us. All we have dealt with, “we can’t pick it up then”, “we don’t provide loaners”, “I will see if the supervisor is available”, “we are sorry, but we can’t pick it up until Wednesday”…..I could go on!

What happened to the “old” La-Z-Boy. Now that it is locally-owned and operated, all we have been receiving is the run-a-round. I have a Montgomery Wards couch in my loft that I paid $500.00 for TEN YEARS AGO! The cushions on that couch look better than my $2, 400.00 purchase a year ago!

Purchased La-Z-Boy furniture with the promise of state-of-the-art frame construction that can stand up to whatever my family dishes out. All that La-Z-Boy has been dishing out is excuses.

After two visits from a rep from the customer care division with Lazy Boy they have informed me that even though my sofa is barely one year old and even though they replaced the first set of cushions after only 3 months, that they are willing to do nothing to resolve the shoddy fabric and workmanship of this product. The cushions are mishapen, dont stay in place and the fabric is pilling. It has the look I would expect after one year from a piece of furniture I had paid about 10% of what I paid. Customer service was rude and non-responsive. They simply do NOT care. Don't buy from Lazyboy if you want quality or service.

I purchased two lazy-boy recliner sofas in march 2010 and from day one i hated them they were uncomfortable and just got worse, they were not like the ones's at the store. when i went back to the store I was told that I could not trade them in that the owner will call me. a month later a service manager called me and sent out someone to take pictures of the couches. i had him sit on one couch and recline and then sit on the other and he said "man you can really feel the difference, the wood is hitting you in the back." in the few months that i have had the couches the backs of the recliners have lost their padding and if you recline you get wood in you spine. if you sit anywhere but in the center of the cusion you are sitting on the frame of the couch, you can feel the wood between the recliner ends and the middle seat. you can lean on the side of the couch (when you are laying on couch) and the recliner ends seperate from the middle.
The manager had some other guy call me and tell me that he called the manufacturer and they have never heard of all these problems that i am having with mine. now reading all the different websites and reading that people are having the same problems as far back as 4-6 years, i know that i am going to have a fight on my hands to get the problem solved. the manager wants to put on new seat backs and "check out all the other claims" before he decides to let me exchange my furniture. once he gets done with that if the problem happens again the he will replace the furniture.

I Purchased tow Lazy Boy Recline rockers in November of 2008.

When I received delivery around 8 weeks later. We heard a problem in the rocker squeeking. They had sent a service call because it was less than a year and did fix it.

They told me that the warranty does not cover labor. My complaint was that the same noise had occured and requested another call back. I was told that I need to give a credit card for the service call, not even seeingwhat the problem was that happened again.

I told them apparently it was only temporary fix and what if I paid to have it repaired and a week later it happens again, I was told that it is not covered and another paid service call is neccessary.

Very upset with Lazy Boy!

I bought two demi sofas from LazBoy less than 2 years ago. I figure out that the joints behind the sofas are coming out underneath the fabric. I figured out these when my daughter was running around and scratched her arm. They have not used any protection between the fabric and metal joints, so no wonder they are coming out underneath the fabric. I have 5 years protection on the fabrics, but unfortunately like any other warranties, there are tricks underneath the words. Warranty only covers the spills but not manufacturing defects; what a wonderful world. If you care about your loved ones, be careful about the Lazboy Demi Sofas. I thought I was buying quality from La-Z-Boy, but unfortunately I was wrong.