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Lakeview Loan Servicing
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Lakeview Loan Servicing Complaints Summary

0 Resolved
20 Unresolved
Our verdict: Engaging with Lakeview Loan Servicing at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Lakeview Loan Servicing reviews & complaints 20

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1:12 am EST
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Lakeview Loan Servicing - Unethical mortgage loan services

I am writing this letter of complaint because I recently received a letter/statement from my loan servicer, Lakeview Loan Servicing, LLC, dated 01/16/2024. This letter/statement indicates that my mortgage is in default and I am in jeopardy of losing my home to foreclosure. I have contacted the “subservicer” (LoanCare) of my mortgage to assist me with a...

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9:56 am EST
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Lakeview Loan Servicing - Loan payment through website

I attempted to make a payment for my December 2023 payment for over 2 weeks in November 2023. The website was down and was not available until November 30 2023. I attempted to make my loan payment and the site said an issue occurred and to try again later. I did this 4 times and got the same response each time. I waited till Dec 1 and noticed that the...

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4:19 pm EST
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Lakeview Loan Servicing - Payments

I am writing to express my extreme dissatisfaction with the recent customer service experience I encountered while attempting to make my monthly payment. Over the past hour, I have been repeatedly directed to the automated system without the ability to speak to a live representative. This prolonged wait time and lack of personalized assistance have caused...

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3:35 pm EST
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Lakeview Loan Servicing - Unable to make mortgage payment for over a week

I have been trying unsuccessfully for over a week to make my December mortgage payment. It is not possible to pay online or by phone. Lakeview sent no notifications that there were security issues taking the website down, I found this on my own via Google search. They did send an email 2 days ago stating it was up, it is not! I encounter a white screen with...

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4:20 pm EDT
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Lakeview Loan Servicing - Fraudulent company owes me escrow refund

Back in May I learned that Loancare owes me and my husband our escrow refund of $4991.64. The situation took a troubling turn when I was notified that the refund check had been sent and subsequently endorsed by someone other than me. Loancare sent me a picture with someone else's name in the endorsement section. I have never received this check. The fact...

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7:53 am EDT
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Lakeview Loan Servicing Terrible customer service

The representatives are by far the most rude I have dealt with. Sent in POA last month for my husband was told they had it even spoke to someone about the mortgage. Called again this month,they don't have it. Had to send it to 5 different emails and fax it and they keep saying they don't have it but..got a letter In the mail saying they do have it. Ask to speak to a supervisor and the representative basically said no I couldn't bc "they couldn't help me". Called again last night once I got the letter in the mailing confirming they had the POA, the representative says "well you have to just give me time to look for it". I get everyone has a bad day but for all of your representatives to be so [censored]ty to your customers,is unacceptable. And they tell you wrong information everytime you call as well. But the rudeness alone is enough to make me hate that our mortgage company has switched to Lakeview

Desired outcome: Train your employees better and teach them how to be friendly like most 2 year Olds already know how to do!

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1:54 pm EDT

Lakeview Loan Servicing Website does not allow to complete mortgage payments and when I call during business hours I get hung up on

I was setup with Autopay on the Loancare website. After my third payment it randomly stop taking scheduled payments. When I attempt to update it I’m not allowed. I have called and spoken with customer representatives and they make note of the issue and it has not been corrected. I have been in the meantime making one-time payments and now most resently it has blocked me from using that option saying I’m 75 days behind which is incorrect. Now I’m forced to call the customer care line to make payments. When I am able to reach someone they are very rude and begin interrogating me on why my payment is late and when I explain to them the issues with website then they see the issue and tell me they have made a note about it on my account but cannot give me a reference or case number so I can follow up. Now as of today 7/15 I have been trying to contact my loancare to pay my mortgage. When I have been called I’m at work and they leave a call back number and when I call the number it tells me they have heavy call volume then at the end tells me to call during business hours which is when I do call. I have screenshots to prove that my account is blocking me from making payments online. I continue to get threatening notices from My loancare and lakeview about foreclosure but I cannot get in contact with anyone to pay my mortgage. I feel this is a set up because I’m being blocked for making payments and feel I need to contact my lawyer because I don’t want to lose my home that I have been in for 11 years. My mortgage has been taken over by loancare and ever since it’s been a headache and chase just to make a regular payment.

Desired outcome: I need my online access fixed on my account so I can make normal payments like anyone else. I also need so one to be available during business hours to answer the phone.

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8:12 pm EDT
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Lakeview Loan Servicing Poor customer service/“leadership”

We were trying to make a payment after being supplied incorrect information numerous times. Gail suggested we struggle until the end of the month. I suggest she be removed from her “Leadership” role and/or altogether. She can struggle like she is suggesting for my family. Pathetic and disgusting customer service from someone who clearly doesn’t know the first thing about how to speak with account holders.

Desired outcome: Contact me immediately and Relieve Gail of the position in which she does not qualify to fill. Disgrace to customer service professionals.

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Charmaine.
Elkridge, US
Sep 14, 2023 8:25 pm EDT

Yes! horrible customer service !

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12:49 pm EST

Lakeview Loan Servicing Home mortgage

Since last year, I have had nothing but issues with Lakeview Loan Servicing. Last year, I set up automatic payments on their website with all the information I used in a previous loan with them but they never took the loan payments out. I called several times and they kept blaming me and my bank for not having the right information, but it was the same information that I used on previous loans with Lakeview. They charged me late fees because I had to wait at least a week each time I resubmitted the info to see if it was coming out of my bank account. Eventually, I just set up automatic payments on my bank's end which have worked without any issues.

This year, apparently there was a shortage in my escrow account so they just added it to my Dec 2022 payment. Since my payments are automatic, the additional amount was not included. Due to the holidays, my Jan 2023 payment was paid on Dec 30th. Lakeview took the additional payment amount for December out of the Jan 2023 payment and applied the rest to principal and then told me I was behind on my Jan payment. I called them and their collections and/or customer service people told me that they would move the amount that was applied to principal to my Jan payment and then spreadout the rest of the additional escrow amount over two years. Then they called me and their robo caller multiple times just to tell me to call them back. I did and they told me that my Jan payment was over 30 days overdue. In the end, I still had to pay an extra $600 for my Jan payment and I am still paying an extra $200 a month now to make up the escrow deficit from last year.

Desired outcome: People stop using Lakeview Loan Services until they figure out how to actually help their customers instead of looking for ways to get more money out of them.

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6:39 pm EST

Lakeview Loan Servicing Loancare

I completed and submitted every form requested. I received numerous confirmations that all requested documentation was properly submitted and approved. But they continually repeat “mistakes” on their end and won’t release my money (over 6 months and 30 phone calls). If they keep enough people’s money long enough they can make a good profit - they need to be investigated for embezzlement, theft and/or fraud. When you call you will get transferred a dozen or so times to people who can’t make a decision and if you ask to speak to someone who can make a decision it’s another 72 hour wait for a return call that’ll never happen. Still waiting on at least 4 manager return calls over the past 6 months. One service person told me there is nothing I can do so just learn to deal with it and stop waking her time!

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6:18 pm EST

Lakeview Loan Servicing Company not picking up calls and hanging up after wait time of 30 mins or longer

12/05/22 4:29 pm.

Have been calling all afternoon. I am looking to speak to someone about an insurance check that I received for the house repair. where the check is under the mortgage company. Why, do this to a customers that still pay their mortgage on Time! but you make there life a living Hell! That is why the world is the way it is because of companies and people like you! Who do not care for others. Still need to know where and whom do I send this check too, simple question and no answers. Website not clear, putting up phone numbers that you CALL and NO ONE answers. The recording keeps switching you from place to place where no one picks up the call. Your company is a joke, I had attorneys write and email letters, phone calls and NO ONE returns there calls. But, you are quick to come after hard working people who are trying to do the right thing by calling your company just to get some information. Your company is the worst of the worst! Now, I know why Loan care is facing these lawsuits. Get it together Loan care and take care of your Customers!

Desired outcome: I would like a response.

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9:17 pm EST

Lakeview Loan Servicing loan servicing is criminal

This company is the worst. they are the textbook definition of predatory Leander. one would think that they are required by law to offer options when financial hardships happen. yet this company will not they have misleading information resulting in people never getting from the starting point. my payment went up 700 a month Iam out of work and have been asking for help I have no money and can't seem to get help from your team. I have had a very challenging year starting with covid and it just keeps coming. I'm out of options I have even applied for government assistance. and my cash aid was stolen. I need help

Desired outcome: I would like to speak to the owner.

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10:10 pm EDT
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Lakeview Loan Servicing My homeowner's insurance is not be paid to liberty mutual

My name is Tracy Lee Brotherton. My ssn is [protected]. Home phone number is [protected]. My address is 20060 North 22nd street, Phoenix, AZ. [protected]. I do not know what my loan number is. I just received via email a bill from Liberty Mutual in the amount of $1576.00 that they tell me I owe them for my homeowner's insurance. My Liberty Mutual account number is H3V26197360270.

Desired outcome: Please start paying my homeowner's insurance.

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12:41 pm EDT

Lakeview Loan Servicing Double charging mortgage payment

I have lakeview morgage right now. And they charge me twice butting my bank in the hole over 800.00 I called the rude customer service and thwy told me they could not refund me for 15 days... I called my bank paid 30 bucks and stopped that payment... Im currently looking for a new place that wont rob you then tell you they cant give it back for over 2 weeks... 0 stars worst place ever

Desired outcome: Im looking for a replacment

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Vicki Sitton
, US
Nov 17, 2022 11:51 pm EST

It does no good to call them. Send them a formal letter requesting information on your escrow account. The paper trail is much better. I send my payments certified evert month and I also send any requests certified. They just lie to you on the phone.

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4:34 pm EDT

Lakeview Loan Servicing Making payments

I cannot make a payment on line anymore. No matter what information I put in! Plus I don't get paid in time to make a payment when due so I get charged a late fee every month. I've tried explaining this to customer service but nothing they can do.
I've never missed a payment. Although they're late, I have NEVER missed a payment! Yet you people have to charge me late fees every month. Really tired of it. I wouldn't recommend this company to anyone.
I'm on a widows pension. Thanks for being so understanding! NOT!
Pamela Ready
[protected]@yahoo.com

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11:03 am EDT

Lakeview Loan Servicing Un pago que hice

Me llamo Miguel Pérez Fernández, mi propiedad es la818 Nana ave Orlando fl, 32809.Sucede que el 10 de febrero pague 1976 dólares por un espacio de tiempo que estuve sin seguro, y sin embargo ahora me están cobrando esos 1976 dólares agregados al pago mensual de la casa Donde está mi dinero, el que pague, por qué se me cobra doble, de quién es el mal trabajo?

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10:42 am EST

Lakeview Loan Servicing No deed or satisfaction of lien received after mortgage payoff

I had an account with Lakeview Loan Servicing for 5 years. I paid them faithfully. I paid off my mortgage in August, 2020. My loan number was
0015535289. I have NOT received my deed or satisfaction of lien from them. I have E-mailed them at least 5 times, and phoned with NO results. Would someone PLEASE help me?

Grace McDonald
209 Dew Drop Dr.
Hawthorne, Fl. 32640

Desired outcome: I want my deed and satisfaction of lien.

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6:42 pm EDT
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Lakeview Loan Servicing Loss mitigation modification not completed.

I was involved in chapter 7 bankruptcy since January 2020. The Bankruptcy was discharged March 2020. I was approved for a forbearance which I completed and than approved for a Modification by Loss Mitigation. The Bankruptcy was not close due to outstanding monies owed to me by Wells Fargo. Lake view stated that the Modification had to be approved by the Court and it would take several months. I question the time frame. I Paid the Mortgage Payment from March 2020 to now. We contacted the Bankruptcy Department and advised them the Bankruptcy is closed and they stated that our modification is closed and we would have to start the forbearance all over again? They say we have $39000 sitting in Trust. I question why they did not explain the situation with our mortgage and now we have to start all over again. My problem is that this Company is not forth right is explaining the situation with your loan. We had some problems however we have kept the payments up on our Mortgage which is $3048. We do not appreciation the manner in which the Bankruptcy and loss mitigation has handle our account and talked to us. We call the Bankruptcy Department on 10/19/2020 and tried to talk with a Supervisor and was left on the phone for 30+ minutes. This is a mess and does not have to be if these people were honest and forth right. We received notification from the Riverside Assessor Office that the property tax is in default. My account is in a mess and should not be. Every time I called and ask about the status on our account whoever I talked to lied to me and did not know what was going on my account and did not care.

I need to clear up my Mortgage. They have $39000 in Trust, I have not missed a payment since March 2020. There is no reason my account is seating there in the mess it is. Please review my account and lets get a Modification done and apply the outstanding monies. If my account goes into Foreclosure, I will sue everyone concern.

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9:54 am EST

Lakeview Loan Servicing mortgage; escrow account

MY name is Larry Johnson. MY Loan # is [protected]. Lakeview Loan servicing address is P O Box 60509, City Of Industry, Ca. 91716-0509. The servicer is refusing to adjust my Escrow account, as i requested in my e-mailed request dated 10-22-2019. In my request, I provided documentation reflecting the fact that i am 100% tax exempt as a 100% Disabled Veteran. I received a response to my request from them, dated 10-29th, their reference # LTK121420174936406X, stating that my request "has been resolved", and the ticket closed. The only update to my escrow account that they accomplished was the routine updating for the regular Texas Homestead Exemption that all home-owners are eligible for...did not update my account for the 100% Exemption as i requested. I have made 4 phone calls to them since then, and all customer service has been able to tell me is that they see my request in the system notes, but could not say when the 100% Exemption would actually be done. My account has been escrowed for approximately $7100 for property Taxes thru October. I have held off making the November payment, , thinking that any day I would receive notice of the new lower payment (with no property tax impound). My telephone # is [protected]. [protected]@sbcglobal.net

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Vicki Sitton
, US
Nov 18, 2022 12:07 am EST

All of you need the paper trail. I am having escrow issues with them as well. Make sure you are sending formal request for whatever you need. They can tell you a hundred things over the phone.

The paper trail is better than the phone. I send my payments all certified as well as any corresponding letters to them. I get late payment charges all the time. But I keep my receipts from usps so I can send them a copy. Try to get everything in writing.

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leftylucy1960
Clyde, US
Jun 01, 2022 11:17 am EDT
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Same terrible customer service/ follow through. Just call centers who take no ownership of the actual expediency of the problem.

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12:16 pm EDT
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Lakeview Loan Servicing loan number [protected] / home mortgage

Lakeview took over collecting my mortgage payment last year in 2017. I had autopay from my checking.in Jan. they did not collect it. When I saw they didnt collect it I called. They said I told them to stop collecting it at the first of the year. That was wrong. They took my checking number to collect the payment. they never collected because they said they had the wrong number. By now its in Feb. by time I notice. They always had my bank number. So now I have a 30 day late payment on my record. I have talked to the people their since and they have waived the late fees. I am writing this letter to have my late payment charge taken off my credit report. Thank you My Phone number is [protected] if you need to talk to me. Steven Hillman

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AJLav
Dallas, US
Dec 13, 2022 11:42 pm EST

This company reported me to the credit bureau and they have my pay on auto draft. When I called it in, they said they couldn't reach out to the reporting agencies.

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Phone number

1855 294 8564

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lakeviewloanservicing.com

Most discussed Lakeview Loan Servicing complaints

Poor customer service/“leadership”
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