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Castle Finance Direct
reviews & complaints
Castle Finance Direct
reviews & complaints

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32 complaints
0 resolved 32 unresolved

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Castle Finance Direct reviews & complaints

Castle Finance Direct complaints 32

J

Castle Finance Direct - Admin fee taken without warning

I was looking for a loan in October 2020 and chanced asking this company for help. They referred me to someone else, as a broker service as they couldn't help, where I unfortunately was unsuccessful in procuring a loan. On the 13th November the sum of £49 was removed from my card. I had zero communication from Castle Finance Direct and do not recall authorising them to take this amount. I have tried twice to email and request a refund but I have had zero response to both as of today. I realise that with Covid things are taking longer but I dont understand how they can take the money without any warning and then ignore all attempts to retrieve money that is my hard earned one money.

Desired outcome: Receive a full refund of £49

Castle Finance Direct - taken money from my bank account that I did not agree to.

This company has unauthorisedly taken the sum of £79.00 from my bank account. I did not agree to any of their terms and conditions or did I use any service they claim to provide.
I have sent emails to them but only received a generic reply.
On closer investigations it is clear they have done this to lots of other people who like myself did not knowingly accept to pay a fee.
It appears they do not respond to phone calls or emails when asking for refunds .
Surely this is illegally taking money from people's banks.
This company are theives.

L
Dec 15, 2019

Castle Finance Direct - £79 taken from my account

Absolutely wrong what they are doing. They should make it clear that they are going to take 79pound from your account. They have just done the same to my partner. We are facing hardship so thought we...

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A
Nov 24, 2019

Castle Finance Direct - loan

Please do not touch this company as soon as you fill the application form out then click on to view terms and conditions you automatically authorise them to deduct money from your account
And your own bank are powerless to do anything about it
You have been warned use them if you can afford to loose £79
I have emailed them no reply
I have called all contact numbers and you just get a automatic reply

R
Nov 06, 2019

Castle Finance Direct - refund

I didn't authorise for payment took from account and wouldl refunded immediately or I will be taking further action is think these companies should let you know if they will making charges . I am a single man working 0 hour contact struggling to get by each month and think it is ridiculous what they have done too me now I will be struggling to get by this month if not refunded.

Update by Ryan1888
Nov 04, 2019

I have not authorised for any payment to get took from my accounta nd wouldli ke a refund as this is all the cash in have

Update by Ryan1888
Nov 04, 2019

I would like my refund th sisfraud

S
Oct 29, 2019

Castle Finance Direct - loan fee apparently!!

Took £79.00 out my bank with no authority to do so can't get in contact with them at all AVOID AVOID AVOID Not had a loan of these scammers ! Taking money for nothing off vulnerable people should make you sick but obviously not as your making the money off us hope you rot in hell all of you and get caught at some point so that all of us can get are monies back !

R
Oct 25, 2019

Castle Finance Direct - refund money back

Last week I tried to make a loan application through this company but I didn't get any loan instead, £79 was taken from my account.can you please state and show me the document where I authorised to...

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P

Castle Finance Direct - loan

Please would you refund back the 79 pounds that was taken from my account. I was unaware of this and have been shocked to see 79 pounds taken from my account. My name is Perrie Billey. I was looking on your website on the 14 sep 2019. My contact number is [protected]. I never authorised the money to taken and would like the full amount to be refunded.

Castle Finance Direct - stole £79 out of my bank account without consent

This company just decided to take £79 out of my bank account and then fobbed me of for three weeks promising a refund even tried to lie to me about issuing a refund and then when pulled up on thi...

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S

Castle Finance Direct - fraud

Hi there was £79 deducted from my account a few months back ever since then I've been emailing castle finance and they agreed to refund me the money and cancel my application I have proof for all this then 2 weeks later I still didn't receive refund so halifax my back opened up a fraud and I've bwwn told to get in touch with the company

I have emailed several times and would like to get a response as you have taken money of my kids so can someone please get back to me ASAP before I go to my last option being the police

B

Castle Finance Direct - fraud

Hello there, name is Bogdan, basically I had a personal problem and I needed a loan, having a bad credit I had to try for the payday loans. So I ended up applying on castle finance direct. Not being a direct lender I was redirected to another site, which declined my loan. 2 days after castle finance direct charged me 79 pounds, for what? That absolutely not fair. I searched on Internet about there reviews and no one was happy, apparently I become another victim of the scam

S
Jul 18, 2019

Castle Finance Direct - fraud and scam

I was told to fill inthe form and you will send a agreement form to fill and sign.but i didn't sign nothin yet you guys have taken £79 from my account. I emailed straight after that and before you guys even took the money to cancel my application but have heard nothing from you guys.please i would like my refund as i have 9 month old baby and currently struggling.

C
Jun 07, 2019

Castle Finance Direct - castle finance direct

After looking at my options on this website I have just been charge a £79 admin fee which was never agreed. I have not gone ahead with a loan nor spoken to any loan providers therefore why have they taken £79? I am so upset about this. I have spoken to my bank who say I need to try and obtain a full refund from the company themselves before they can act further. I have contacted castle finance but not yet had a response. The terms and conditions on their website state that if a loan is not paid out within 6 months then the £79 admin fee should be refunded minus £5, I am not getting a loan as I do not wish to go ahead therefore according to their own terms and conditions a refunded should be given!

A
May 28, 2019

Castle Finance Direct - broker's fee

I applied for a loan through castle finance and was charged £79 straight away before the loan was even considered. The loan got refused and havent seen the £79 since

I think this is really bad customer service as I have emailed twice asking for this to be refunded

I think that you are losing a lot of custom from this and will not be using again

Update by Austen 1
May 28, 2019

I would like a refund to take place

J
Feb 06, 2019

Castle Finance Direct - refund

I recently applied for a loan with this company, nothing ever come from the loan as they transferd my details to some other companies. Which I didn't apply for either but then they took a fee of £79...

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A
Nov 06, 2018

Castle Finance Direct - £79 refund

castle finance took £79 out of my bank over 2 weeks ago which is an absolute joke, i know it's an admin fee to use the service, I've had no service off them, I have no interest in getting a loan, I...

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C

Castle Finance Direct - refund

Despite numerous emails, I've still yet to recieve my refund of £79. All I keep getting told was it would be paid back to me within 1-10 working days. It's been nearly 3 weeks now. Even today all I...

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A
Oct 07, 2018

Castle Finance Direct - loan

I did not check box button regarding your fraudulent company, refund my money, This has now left me in financial insecurities for the rest of the month, These scams are why the men's suicide rate...

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Castle Finance Direct - you’ve taken money without my say so.

You've taken £79 out of my account for no reason leaving me with no money, I was looking on my phone to look for a loan for a car this web site asked me to for my details but half way through I...

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T

Castle Finance Direct - loan money

I applied for a loan in December 2018 and the £79 came out of my account. I decided I didn't want to go ahead with the process and asked for a refund. I was told it could take up to 6 months and that...

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