La Quinta Inns & Suites

To Whom It May Concern,

I would like to first say that this weekends incidents will not deter me or my family from staying at other La Quinta Inns and Suites but what occurred I feel needs to be rectified and addressed.

This weekend beginning Friday July 13th, 2018 my family and I checked into the hotel located at 910 Highway 35 North Port Lavaca, TX 77979. ' I had booked for a 2 room king suite. Upon arrival the front test person was pleasant her name was Brianna. She checked us in to this suite and informed us about nothing being wrong with the couch bed in the room.
My husband and I have two small children and this type of room suits our family best for longer than one a night stay.
When I went to put my children to bed the couch mattress appeared to be very hard. I noticed stains and there were no sheets in the room for the mattress. I had my husband go and get sheets and blankets. I attempted to make it as comfy as possible. I attempted to put my children to sleep on this bed but the springs from this mattress were prochurding so bad that they could not lay on this bed, it wa hurting them.
So being the good mother that I am i moved them into the bed with my husband and pulled the couch mattress to the floor hoping that it would be just slightly more comfortable.
It was not! I did not sleep at all this night and it was painful to a scary point. I was basically at the mercy of the tiny couch that was in the "living room area".
After my family woke up and went downstairs for breakfast, I went to the front desk to speak to the staff about the incident. The young lady seemed shocked and stated that I was supposed to be told that they beds are all being replaced and she was sorry. We should have been given the option to switch rooms. We were not! She stated that to make things more convenient for our family she had a rollaway twin bed put in our room while we were at our event that day. I was excited thinking oh at least one good nigh rest on our mini vacation. I am thinking that when my family returns to the hotel late in the evening at least one of my children will have a comfortable place to sleep. The twin mattress was atrocious and even more uncomfortable. It wa so late that I didn't feel like disrupting my childrens night and I just slept on the floor. The next morning I spoke to the front desk and they were so nonchalant about it basically stating that they were "sorry".
I was mortified. I mean I paid over $300.00 to sleep on the floor at a hotel.
The furniture in our room was not well kept either. I completely understand that if this hotel is being remolded that there should be some precautions taken and not allow people to stay in these rooms or use the hide away couches for sleep.
The best thing about her stay was the breakfast. I am so disappointed at how this was handled. I don't believe the staff did it intentionally but management has to know that there furniture is no useable. The young lady at the front stated that on the website you cannot even book these rooms know because of the maintenance that is needed. How could they not fix my reservation upon arrival.?
I would like to be contacted by someone and at least compensated for one of the nights to at least take my children on some kind of outing where this will not occur.
I am still disappointed that just to have more customers these beds are still being used.
Thank you for taking the time to read my statement and to please considered fixing what happened.

I stayed at your hotel in York PA last night room 208. The room itself was very nice but the bathroom was a diff story. There was mold all in the caulking on the bathtub, hair on the shower wall. Body hair all over the bathroom floor, actual dirty sneaker prints on the floor. I spent the day in Hershey Park it was a very hot day. After sweating all day I could not wait to shower. Needless to say I was so disgusted I did not shower I was not going near that. I told the frost desk the next morning all they said was "sorry about that". I took pictures if u would like to see. I spent $165 on my room to not be able to be comfortable. I demand some if not all my money back. I will be placing my reviews on Yelp and on every other site possible if I do not receive some kind of refund! My name is Jill McCluskey [protected]@hotmail.com [protected]

We checked into room 154 after driving from Lajitas, TX. This is a long drive as it is and we were looking forward to staying at a La Quinta as we have always had good stays. However, this location is not up to par. We did not feel safe leaving our vehicle in the parking lot as it seems there are loiterers in the area. We get into our room and it has a musty/stuffy smell to it. As we close the door to lock it, the deadbolt does not work. We know that the door locks automatically but having the deadbolt is an extra sense of security when staying this close to an interstate. The bathtub/shower is disgusting and we showered with sandals on because of the looks of it. There were multiple rust spots on the floor, the shower nozzle to adjust the water temperature was loose, and there is paint peeling from the ceiling.

I am very disappointed in this location and stay. $150+ for this room is absurd.

I booked a 2 nite stay at the medical center location in san Antonio for july 11th and 12, 2018. We called the hotel several weeks prior to confirm it was pet friendly as our search on booking.com indicated. I was told it was. When i arrived they requested that i sign a statement saying I had no pet. The front desk stated they were the only location that does not allow pets. I noticed another person with a dog getting off the elevator and she advised that she was being kicked out because they discovered she had her dog. She also said she called and was told they were pet friendly. They referred me to another location 2 miles away that was so dirty i wouldn't even let my dog stay there. I ended up getting a nice room at the Hyatt having to pay $150 more. The next day i discovered that the la quinta hotel charged $253 on my debt card which could not be reversed for 4 business days this was our ticket money to take our grands to sea world. As a result la quinta ruined our entire vacation.

This hotel was HORRIBLE! Entering the room there were tools left on bathroom floor, Dirty handprints on the walls, bed ruffled from someone, air didn't work, rust covering all fixtures etc. switched rooms & same. I wanted to leave old room key at desk when picking up the new room key but was told to take should I forget something in old room. Desk calls at 11:30pm telling me to bring old key back. I'm in my pajamas! It was warm, moldy smelling, dirty. I was very displeased. My family and I drove from noon to 9pm, I was tired!

La Quinta, 7134 Northwest Loop 410, San Antonio, Tx. Rented rooms; 510, 512, both unclean tubs and Kitchenettes. Laundry room/ ice; ice maker had nasty sludge under machine, washer standing in sludge water including trash. Nasty.
Manager/ Front desk notified, no return call. I will never stay here again, please clean this facility and hire a new manager.

I rented a room in Jackson Tennessee a few days ago and was very disappointed. The room itself was dirty, there were long dark hairs on bathroom floor, dog food on the carpet which felt moist and looked dirty. There were cracks in the ceiling and walls and while I was laying down trying to fall asleep, two roaches ran across the night stand, I picked up the dust ruffle to the bed and saw a third. I was able to kill two of them. The room across the hall and a couple doors down was cracked open with some sort of white stuff pouring out into the hall, it remained that way until we checked out the next day, it was kind of creepy. The employees here were nice and helpful, that was a positive but I was very upset about the conditions of my room. I would have left but my card was swiped at check in instead of check out, so the money was already pulled and I couldn't afford to leave.

Group rate when Family calls they're being told I cancelled reservation. However all Family has copy of Last Quinta quote and email for Dodie's Family Gathering on August 10 through August 12 at Chula Vista location, which our family has always used exclusive for all our California Family Gathering funerals weddings, and now that my mother Dodie is nearing the end of her life and I'm throwing a Dodie's Family Gathering and agreed on $103.00 per night and confirmed with agent Austin. Now they group rate is now attempting to ruin my event after I sent a copy o the La Quinta email to all relatives in many states, it is so wrong dishonest practice downright thieves to raise the agreement rate. This was the last thing I would expect from a company we have always used to keep our family all at one sight since we all live in different states that is why we use La Quinta because it's close to Dodie's house and she is the living Matriarch of the family while she still had breathe and then it's I Leticia Vasquez who is bin charge of all Family Gathering s ect.

The hotel rate when I checked in for one night that was in 8 072018 ($ 63.25) but the front desk deducted ($64.00) from my Visa card and suddenly I found the amount deducted from my account at my bank related to the rate of the dollar to my currency was (SR 4.375) for each dollar which is supposed to be (SR 3.75) to one dollar, the deducted amount from my Visa card was equal to ($ 74.666) not the same rate used to be deducted for each dollar related to my currency in all over United States as ($ 3.75) not exceeded that rate except la Quinta inn only the hotel manager ignoring to contact me request to get settlement to this and by checking to which rate of dollar did your hotel deduct more than normal amount please request urgent response .
Mr Ahmed Masrahi phone# [protected]

I stay at Laquita's all over the US. I'm a military elite member and travel with pets very frequently. I've only had one bad experience in the past with Laquita and it was handled instantly. As for this hotel goes it was not. The staff lacks discipline and knowledge. They have visitors all hours of the night. Which the manager accused me of lying about. Feel free to check the security cameras it will show proof and they don't lie. With that being said we drove in from Texas on june 25th to check in until Friday. I arrived at the Laquita 4:00am I walk in the guy was on his phone with EarPods took about 10 minuets to even say anything to me. I wanted to see if I could check in early. The guy at the front desk pulled up my reservation and said I would have to pay for Sunday night which I completely understood. I went to my Jeep just to verify with my wife if that would be okay. Completely fine with her. I walk back in the guy was on his phone talking to someone saying I'll meet you outside. I tell him I wanna go ahead and pay for another night. He said our system is down feel free to go to our sister hotel roadway inn. If you don't want to do that check back in about 30 minuets see if it's up. Well I'm not going to Upack the car at one room only to wake up a few hours later and have to repack I load at a hotel 10 minuets down the road I'm like okay so go back tell my wife and no sooner do I do that he walks out behind me to go talk to someone at a car. So it made it very obvious he just didn't want to do his job he was more interested in visitors. My wife starts recording so she has proof because it was very obvious he didn't want to do his job. It's was either obvious or convenient that his system failed 5 minuets after he pulled our reservation up and his friend arrived. Either way she ask him a few questions about checking in and he offers her to go to the rodeway or wait to see if his system is back up. We go wait at pacific beach to pass the time. I call 45 minuets later system is apparently still down. He calls me back 5 minuets afterwards saying we can go ahead and check in he will leave a note for his manager to take it up with us once she gets in at 9am. We get up to our room end up waking up around 10 I go ask about the situation and the girl working said she wasn't aware of anything like that she would leave a note and have manager contact us. We never hear anything at all from the manager. I get home to Texas the following Monday and I have a charge for the stay and I have a charge for $175. I automatically call to see. Apparently the guy working never left a note nor did the girl working let the manager know I came asking about the situation. So they charged my card $175 without even contacting me. The manger said she doesn't know who to blame and she's not going to refund my card. I talked to her for about 30 minuets and she kept sayings it's no ones fault basically just talking in circles. She ends up saying she will refund half of what was charged for one night. By that time it's whatever. She ask for he video my wife took she sent it without hesitation. The staff lacks communication skills they have people visiting all hours of the night. I would take my dogs out and there would be people walking down the hill going in hanging in the lobby talking to the staff. In my opinion that's very unprofessional. Not only does it make hotel guest feel uncomfortable it's very disrespectful when they are being loud. Especially when you're paying to stay there and you've got people coming in just to visit the staff all hours. Honestly after this stay I will no longer stay at a Laquita.

I made reservation for June 27th for my daughter and I. When I got to the property, I find that, not only was the room not paid online in advance, as I had thought, but I couldn't use my credit card to pay for it because it doesn't have the chip. So I had no option but to cancel. However, your property has a hold on the money, so I couldn't, and still can't, access a dime of it; my 10 year old daughter and I had to sleep in the car that night because all the money I had was tied up in that room. I was told it would take 24-48 hours to refund... That was over 2 weeks ago and the hold is still on my money. I've tried to contact the property and have had no success. I'm very outraged about this matter. I'm including supporting documentation and hoping I get a response. I'd like my money back and to be compensated for being stuck out and disregarded.

Good Evening,

I planned a family vacation on a cruiseline leaving out of Baltimore on July 8, 2018. Considering that my family is coming from New Jersey, I found it best to have us drive up the evening before and stay over. As I conducted my online search for a great hotel, I discovered the La Quinta Inn on Ritchie in Glen Burnie. The pictures on your website impressed me enough to select your location to bring my family for the evening.

Unfortunately, this was not a very good idea.

First, upon arrival, we noticed that your outside pool was significantly overcrowded. My children were initially excited to come to this hotel because of the pool, however, when we saw the amount of adults and children in the pool, I had to tell them it woudl be a safety hazard for them to get in.

Second, once I entered the hotel front area to check in, there was a long line and only one front desk hostess. I actually felt bad for her as it appeared that your hotel is understaffed for a busy Saturday evening.

Third, I was told that my room was closest to the side door of the facility. The side door had a sign that said you will need your room key to enter from that door. However, both side doors were broken, therefore, anyone from the area could easily walk into the building which is a clearly a potential safety issue.

Last, and most certainly not least, within my room, the comforter had several brown stains (see picture) which looked to be blood or stool? I have no idea but since it looks disgusting, my mind has come up with all types of possibilities as to what this could be. I called down to the front desk to ask for a replacement and was given a small thin blanket.

Thus far, I've been in your hotel for less than an hour and I am really disappointed with what I am seeing. I have never felt the need to email a general manager for any hotel stay, but I really felt compelled to discuss this with you in the event that you were unaware of these concerns.

Thank you.

Best Regards,

When I checked online 3 days ago (7/3/18), it stated that I had 26, 538 points. When I saw that LaQuinta had NO hotels in the Carmel/Monterey area for a stay for my birthday weekend, I was saddened that there was nowhere to stay. I then saw on La Quinta online that you could transfer to Wyndham (they had 8+ hotels in that area), I was excited and did so. After waiting days for the points to transfer, and never did, I called 3x, emailed twice and finally got someone to tell me basically "too bad, so sad it's their policy that if I hadn't used them in so long, they are forfeited". She said they could return 25, 000 points if I rented a La Quinta hotel (not Wyndham) and I asked her to guide me to a hotel in the area and she says, "there are none." I said this makes no sense and she agreed, but then cut me off and said there isn't anything she can do. Insane policy! I am disgusted about the way they handled it and I'm sure they can care less that I will never use this company again. But it would have been so easy to NOT take my points away as soon as I logged in, without my knowledge and waiting days for the transfer. Just an inept way to handle their business and their consumers!

My family visited your hotel 07/03/18- 07/05/18 we requested your suit with a king size bed an Jacuzzi tub...from first glance room appeared ok...after unpacking an settling in we discovered Jacuzzi was dirty...crumbs an hair..gross right? Also mirrors behind tub covered in finger prints also gross...decided not to let that get us down an enjoy are time here...here's were it gets really bad...130 am on the 4th my 10 year old woke up to water pouring from roof an vents! All our things left out soaked! Phone, food an travel bag! Obviously we ran to front desk to inform them of the situation an the young man at the desk had little to no concern for our situation! He asked us if we wanted to check out or get another room? Like seriously its 130 in the morning an we have a dog an kid an cart full of wet belongings? So we asked for another room an he sent us to the 3rd floor were our room had about a foot of water! Frickin kidding me! Nope! So once again we go down to the desk an are once again sent to another room ...now its 2am...check into 109 an greeted by constant barking ...yay no sleep! We traveled all the way from sedalia, mo to visit family an thought your hotel was a great choice$ 207. 37 for that exsperience...unacceptable!

Hello, on June 30th - July 1st I stayed at the La Quinta in Denver Colorado tech center location. My experience there was more then terrible. We checked in at about 1pm to drop our stuff off in the room. First off the facility was disgusting, with a trash can over flowing like it hasn't been taken out in weeks. We later return to our room, calling room service to bring us extra towels. They go on to tell us that we have to go to the front desk to get more towels( I've never heard of a hotel that requires you to get your own things and doesn't service you.) Later as we get to sleep around 9pm we have been sleeping for two and half hours and at 11:30pm the fire alarm goes off forcing us to evacuate the building. With us having to be on the road at 3am we decided just to leave the hotel at 12am due to the fire alarm that jolted us awake. In this whole fire alarm issue, we never saw or heard from an employee of what was happening. With being in a hotel for less the 4 hours, and with everything that happened with my first stay in a la Quinta, I think it's ridiculous that I had to pay $189 for the room I stayed in. I am disgusted and disappointed in my stay there. I hope to be able to get another good experience at a la Quinta but it will not be my first choice any time soon.

I reserved two rooms with a note requesting adjoining rooms at the La Quinta Inn in Florence SC on HWY 52, from June 29- July 1. Upon arrival, we did not receive adjoining rooms with 218 and 220. Then we were assigned two more rooms, in which one had blood on the box springs and looked severely unkept. That room was 223. I took all of the covers off and threw them on the floor, therefore no one else would be subjected to this neglect. My next set of rooms were 228 and 230. By this time, my four children were extremely tired and sleepy from traveling from Albany, GA. My boyfriend checking the rooms and said the beds were fine. Once we got into the room, I discovered that neither of the bathrooms we're cleaned and the beds had animal hair under the sheets and piss stains on the comforts. This was disrespectful and damaging to my boyfriend's PTSD and my children's health. Numerous calls were made to have the rooms cleans, during the time of us calling down, our two rooms were accessed by two other guests, saying that front desk gave them access to my rooms. This caused us to call to have night shift to clean our toilets and bathtubs with Clorox wipes (which was all the young lady Mia could find), also to find out why people were able to get into our rooms. After everything calmed down, we allowed our children to sleep in the bed which was most cleaned, after taking their baths. This was exhausting. The next morning, before leaving for the day, I instructed the head of housekeeping that all bedding needed to be removed and replaced in both rooms. She agreed it would be done. Upon arrival back to the hotel, after 5pm, I noticed that the bathroom in 228 was not cleaned, bed was poorly made but my boyfriend and children were tired, so they needed to sleep. 230 was not cleaned due to do not disturb being on the door, which I corrected immediately. It is my belief that this hotel needs to shut down and not put back in business. They clearly lack the ability understand the value of customer service and properly caring for rooms and the diseases caused by neglect. Especially in a hotel which welcomes pets. This was a bad experience and I would like to request a full refund.

I had the opportunity to stay at the LA Quinta Inn at 4207 Franklin Commons Court in Franklin, TN. Out of the many occasions I've had the pleasure of staying at La Quinta Inns, I must say that this hotel is dirty. The hallways were littered with bits of paper and dirt. The trash can outside the main entrance was so piled with trash there was no way anyone would be able to pull the main bag out of the container without scattering trash everywhere. The mattress in the room I was in sunk directly into the middle of the bed. If there had been someone else in the bed we would have met in the middle.
I did not eat the free breakfast because my feeling is if the floors are dirty, I'm not taking the chance with the food.

I will be returning to this particular hotel on the 13th of July. To be honest, I looked on line to see if there was some other place to stay, but thought better of it. The upside of LA Quinta is their pet policy. You can't beat it anywhere else. Also the front desk personnel were very professional and friendly.

As busy as this hotel appears to be, perhaps they need to add extra grounds personnel to maintain the trash areas. Also a few signs reminding people to pick up after their pets and providing bag stands for pet owners would be helpful.

Thank you for your attention to this important matter.

V/R,

Carole A

La Q Ft Lauderdale airport.
Not off to a good start. I called at 9:03 am Saturday June 30, 2018 and specifically asked for our room, reserved months ago, to be "as high up as possible and away from barking dogs since we are both light sleepers." The young woman kept insisting "we put dogs everywhere in the hotel and can't guarantee one won't end up next to you." I just asked, very nicely, "as much as possible we want to be away from barking dogs. We are just leaving Jacksonville and dogs are kept away from the upper floors." She kept insisting "we can put dogs on either side of you." Seriously? Dogs are given priority over Military Elite guests? The site says there are "131 rooms." 2:20 our room wasn't ready. Told to return at 3:30. We returned and sure enough, we were put in 608 and an enormous loud barking dog was in 615, a smaller constantly barking dog in 623. All we could hear was barking dogs. We had to call the desk TWICE and beg them to do something about the dogs...who never quit barking. We begged to be moved and finally got a lesser room than we paid for on the 5th floor. We're THROUGH with La Quinta. When dogs are more valued than Military Elite members we're done. I'll be posting this on social media as well.

My name is Sanket and I have a reservation with La Quinta Inn & Suites Overland Park, KS 66212 from July 5th to July 14th. My confirmation number is [protected]. I just called receptionist around 5 minutes ago which is 10:58 CST for getting the mailing address and to request her to accept the package that comes on my name. This is my business trip and my company will be sending laptop.

When I asked the lady to know if she can pull up my information, she fired up and went extremely rude with me. I mean what's going on? How come she got sarcastic and asked. "What do you need first.?" Even with a louder voice, And at the end of the call, she also did not greet me well.

Is this how you treat customers? I was supposed to stay in the hotel with my colleagues for a long time but since this incident happened, this would be my first and last stay at La Quinta Inn. The only reason I have not canceled the reservation is that of not having a vacancy in a nearby hotel or I would right away cancel the reservation. This should not happen. Extremely bad experience I had today.

I understand that every location is different. I made reservations 2 weeks ago for the weekend and on my reservation we noted that we would want an early check in. We get to the hotel and the gentleman states that if we check in now we would have to check out at 12 pm and check in again at 3pm, we would lose 1 day and pay almost double the amount that quoted. I was not informed of this, I was told that we would be able to check in early for the weekend as long as the rooms were available. So my main complaint is that information should be better passed from receptionist to client.