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La Quinta Century Cinemark XD / staff

1 46800 washington streetLa Quinta, CA, United States

My child lost her card and noticed it was lost after walking out of theatre. On my way back in to look I informed staff that I was going back into the theatre. Shortly after I walked past security started following us (mother and child). When I stopped and told him to not walk so close he was invading my personal space he told me he couldn't... then proceeded to follow less than an arms length, never asking why I was there or asking if he could help me... When I informed Security George that he made me uncomfortable he said oh well. Security George continued into theatre with me never offering assistance. When I got ready to leave I noticed he was recording me. This is wrong, I never raised my voice till I realized he thought I was going to commit a crime. How rude. Shame on you Cinemark for having employees that treat paying honest customers like common crooks. I look forward to hearing from Corporate and General manager Joel Romig.

Jan 12, 2019

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