La Quinta Inns & Suites review: customer service

Stayed at the La Quinta in Silverthorne Co. this past week. For two days they did not have hot water. The 1st day I called the front desk to complain and my children and I were offered a shower at a nearby hotel and a refund for that night. The following morning, no hot water again, this time we were not offered a shower or any other compensation and was told the manager wasn't in yet. Upon checking out I left a message with the front desk asking the manager to call me. Several days later, still no phone call. I emailed the Manager requesting a refund and received an unapologetic reply. Indicated they refunded one night and would only do a partial refund for the other. This isn't acceptable to me.