La Quinta Inns & Suites

My vehicle was broken into on the La aquinta property and the staff didn't even have the decency to inform me about the incident. I'm a regular guest at location all over the national but this experience has me questioning if I will book a room in the future. I'm expecting some sort of reimbursement since I left the hotel that day for an alternate location.

[protected]

The same day I booked my hotel stay for 4 nights I received a call stating that the pool is not operable. I was told I could not cancel without being charged a cancellation fee. So when I arrived the checkout went smoothly. They were nice and friendly. I got to the room and it smelled horrible. Like mold and a dog. The fridge had mold and food stuck to it. The blinds had holes in them so the sun shined through. The beds were old. We went to sleep and in the morning when we went to shower the bathtub wouldn't drain. I had to go down and tell the front desk. The lady's at the front told me they would fix it but it would be a while. It was fixed late in the day. When we went to breakfast at the hotel it was 9 and I was told I got there late and that they were out of everything. This was after I made a bagel and asked for cream cheese. Then the lady come back with cream cheese after I ate a dry bagel with water down orange juice. The room was 90$ a night. This is not what I expected. The fitted sheet on my sons bed popped off and names with 69 were written on his mattress. It was disgusting! I am very disappointed and angry to have spent so much on a crappy room!

Hello, this was at the paso robles la quinta hotel. I stay there often and the night manager was so unprofessional and rude. His name was david. He looks so unprofessional to begin with. He just sits on the chair and plays video games. He was so rude to my wife and dis-respectful - very inapproiate, to say the least. Besides the fact that this was not the first time. I did file a complaint with the hotel manager victor popp; but he never got back with me so this is why i am going to corporate. I will never stay there again. I have been going there for 5 years now and time to move on. This is a very unfriendly hotel.

Fort Smith, Arkansas has been devastated with flood waters. Many peoples home have been totally flooded and they have had to resort to staying in a hotel. My friend and her family stayed at your La Quinta on Sunday evening and now their rate has been hiked up by $30. Other hotels in this area are offering discounts and yours sees this as an opportunity to take advantage of those hurting. This is horrible!

First off let me say I am not staying at the hotel. I work in hotels and am neighbors with this location. Long story short I went in the other day to get ice, I explained the situation to the front desk they completely understood and did the neighborly thing and offered to let me get ice right then and one more time. You don't need to know this part but I asked to get ice due to my neighbor hitting a water line. While the city fixes it we only have water for 2 hours a day... The front desk was being very friendly to me their neighbor. However I came back for my second ice chest, which I had gotten permission to do. So I am getting ice and the Owner was there. I work in hotels and this is maybe the worst experience I've had, He made a scene in the lobby and said I had to pay $2 for I've, which would have been fine if that's what I was told from the beginning, However I just ran to get the ice so I didn't have my purse. He caused so much of a scene guests in the lobby came over to intervene and gave the owner $2 for me. Ridiculous! the owner took my hand forcibly and hard and would not let go until I told him if he doesn't let go it will be considered assault. Meanwhile while that's happening he still being very belligerent. he continued to yell as I ran out the door due to embarrassment and quite honestly fear. the guests that witness and overheard this ordeal were still confronting him as he's yelling at me.! To have this man associated with your brand is a bad thing. Maybe he was just having a bad day but it was unacceptable, all of it. Would like to hear back and I hope there's something I can do about it. On the hotel end.

I have already filed this complaint so I guess no one reads this. I stayed at the la Quinta in Anaheim, California earlier this month. The room was quite nice and perfectly clean. The only problem was the pillows. I tried several times asking for new ones that were not so hard and lumpy and at one point I was even told they were on they're way up but they never showed. And two nights in a row I was told that since the hotel was fully booked there were no more pillows. It was so uncomfortable that it deprived me of sleep diminishing the joy of this once in a life time vacation and caused me neck pain which I am now undergoing treatment for.

I'm not asking for financial restitution for my treatments, or even a refund for the room. But an apology for being lied to would be nice.

When we first arrived their were only three available parking spots, then when we got to our room their were 3 random guys standing in front of our door (so uncomfortable! ) and being loud.Then once we came in to the room it got even worse! One of the beds looked like someone just got out of it (un-made), trash on the floor, soap opened and used, hand towels unfolded and used, the two wall lamps in between the beds don't work . Feels disgusting just sitting on the bed! Can't wait to leave, feels unsafe and it's ruined our experience!

My wife, granddaughter and I always stay in the Laquinta Inn in Amarillo and Abilene Texas twice a year as we travel to our show exhibits for our business. Abilene on mothers day week end in May every year and the first weekend in November in Amarillo.
We always make reservations upon our departures for the next year when leaving each year.
We receive a conformation then, and twice during the course of the year we call and confirm again.
Our room rate (always 1 room with 2 beds) for 3 nights at each location is always reasonable at under $99.00 per night at each location.( printed online rate for this motel is $79.00 per night).
This year upon checking at the Abilene location on 5/9/19 we learned that our rate was increased to over 105% from last year or during the conformation calls.
Instead of paying the regular under $300.00 for the visit we had to pay over $670.00 for the 3 nights stay.
The location of that laquinta is
3501 West Lake Road Abilene, Texas 79601 (3.0 Miles) +1-325-676-1676
After the argument that we had reservations for over a year before for the room and the rate we were told that the Motel had sold and the new owners increased the rate, But we had the written conformation in hand to prove .
We were then informed that Abilene's " Big Day" was that weekend because of the large show that I attend, Mothers day week end and the fact that Abilene's 3 college's were in Graduation that week end.
We informed the clerk that we did know that and was a fact for many many years, and has been since we had been attending the show on that weekend for over 25 years.
Still with not a room available in Abilene we had to accept the increase or travel to another town for a room.
Also the fact is we are over 65 years old and have been constant customers of Laquinta for over 30 years, we also had from compliments of Laquinta to stay any 2 nights anytime anywhere Free, but the Laquinta in Abilene would not recognize that either so we paid the rate in cash as always of over $670.00 for the 3 nights in the "patch and fix Motel" that we always used but it was the last for us, for that kind of money I will treat my family to a nicer more upscale motel and for less money.
I am thru with them. Years of nice service then to catch people in a knowing predicament to do such a thing is not forgivable.
Although I do feel somewhat better, the room next to mine was occupied by a older gentleman and his wife to attend a great grandsons graduation and Laquinta gouged him for $251.00 per night for exactly the same furnished room as mine.
Thank you Laquinta for sticking it to the people that were loyal to your corporation.
Hampton in, Executive Suites and Holliday express looks even better and for lot less money.
Ron Tollison
Shamrock Texas
5/24/19

We booked a room for my parents to stay at La Quinta Inn & Suites PCB Pier Park location from 13-17 May, 2019. I advised on the reservation (made through Booking.com) that we would be checking in late, as we were driving up from Miami (a 10 hour drive for us). The room was for my parents. On the way, around 5 pm, we got a call from the hotel asking for a credit card to hold the reservation. I had provided this through Booking.com and was driving so I said I would call back in a few minutes, but we were definitely coming and to please hold the reservation. I told them we should arrive between 9-10 pm.
I phoned back shortly to let them know that I had used my Discover card and that to my knowledge one night had been charged with the rest due at the property. I told her (I presume the front desk attendant) the amount and what was still remaining. She said she would phone Booking.com to get the number and told me several times not to worry, that she would not cancel the reservation. About 15 minutes prior to our arrival (about 9:45 pm) we learned that my grandmother had passed away and we were eager to get to the hotel. We arrived and were told by "Latasha" that the manager, Mike Novak, had canceled the reservation around 7pm without notifying us and now the property was fully booked for the entire 4 nights they were to stay. There was no apology or concern and we were told there was nothing that could be done. We were left with no accommodation after a 10 hour drive and a death in the family without any concern from Latasha. She refused to give me the name of the person I had spoken with but gave me the number of her manager, Mr. Novak, who was not answering the phone. She did not give him a message but said I could call him. I phoned the next day to hear him affirm that he did cancel the reservation but had not checked the notes or asked the staff about this first. Apparently this and notifying the customer is "optional" and he chose not to. He said he would check into it and call me back that day. He did not. I phoned again, leaving another message, and he has not responded and this has been over a week now. Our family was understandably exhausted, livid and devastated and the way this situation was handled was horrible. It has ruined their stay and while we were eventually able to secure alternate accommodation, none of our family will ever choose LaQuinta again.

I am requesting the following: 1) A proper apology to both me and my parents and 2) If we were to ever consider staying at any LaQuinta again, some sort of compensation to get us through the door. The staff should be reprimanded for their lack of concern, empathy or desire/ability to find alternate suitable accommodation. Even if there was an issue between Booking.com and the property, I was told on numerous occasions, only hours before, that our reservations would not be canceled. In effect, we were lied to, without accountability.

14925 Landmark Blvd. Addison, Tx. 75254

We have been staying at this La Quinta for over 19 years. We've been renting the party room in numerous occasions. The last time I tried to rent it, the supervisor told us they no longer rented it. I went through the manager and he said they still did so I signed the contract. We were about to rent it again and we were told that they can no longer rent it to us because the last time we left a mess.
Let me be clear that we picked up all the trash and left it trash bags. We even threw most of them away. That night the front desk helper walked the room and said we were good to go. Now they are telling use that we are not allowed back. I feel very un wanted here at this hotel. I spoke to the manager Tammy and she doesn't even know because she wasn't even working here at the time. This has been our hotel for the past 19 years. We are never coming back.

Hello,
I'm writing to you because I am beyond frustrated and upset with my stay at your La Quinta Tampa airport location. If you look up my name, you will see that I am a frequent La Quinta visitor and I am always satisfied with my experience at your locations. I am also the first person to refer friends and family to your locations when they are in need of a high quality hotel and often leave raving reviews online about our experiences at your locations country wide. However this visit left much to be desired. I should have known it was going to be a disappointing stay when I was greeting both on the phone and in person by your front desk person Regina who not only made me feel like I was a nuisance but a major inconvenience for her. She was outright rude and clearly uninterested in any of my concerns with the room. My problems are as follows:
Our rooms air conditioner was not operating properly and was just circulating warm air.
The front desk was notified and we were told were sorry we've been having some issues we will try to get it resolved. We left for the day and it continued to blow hot air for the entire two days of our stay.

We woke up both mornings completely congested (for people that don't have allergies, aside from mold)and we were alarmed. After inspecting the room we found there to be mold covering the entire side of the ceiling above the shower. I knew there would be no way that I would at this point be able to shower with there being that much mold. So we kept the door shut to the bathroom with a towel under the door in hopes that we would be able to atleast breathe a bit better. The lock on the bathroom door lock was also broken as well.The following day we were beyond miserable from the mold, my husband tried to use the shower for himself and the shower head was broken and just the tub was running so we had to go to the closest gym and use the shower. This is unacceptable. I've never had just a terrible experience. I would love to say that I would be willing to give La Quinta another chance after this horrendous experience but this is hard to come back from. I would love to speak to someone about this matter if possible, I feel as though we should compensated in some way. I'm not one to ever complain but there wasn't one thing about our stay that I could say was semi -enjoyable. I did take plenty of photos of the mold as well as the broken air conditioner and broken lock on the door. I'm happy to forward them if you'd like or to whomever can help. I appreciate your time and trust that you will address this issue.
Thank you.
Kait Rizzo

Good day,
My name is Brenda Taylor-Grevious and on April 24, 2019 a friend (Joann Washington) and I attended the Seabreeze Jazz Festival in Panama City Beach, Fl. My friend made the reservations to hold the room and I paid with my credit card upon arrival. First I noticed that the hotel was animal friendly (very allergic to animal dander) so i asked the clerk if the dogs were all over and she told me that they were only on 1st and 2nd floor. I was put on the 4th floor and yes there was a dog on the floor. The room had a damp musty odor. When we tried to use the in room phone to call the front desk it had a nasty smell and the calls never went through.
Day two, we went to the festival, was gone all day and returned to the room at approximately 10:30pm room had not been cleaned, no fresh towels, beds were not changed or made up. Only one person was on the front desk so there wasn't much that she could do about the situation. it wasn't her fault so I had to make sure that my anger wasn't misdirected. As disappointed and angry as I was about the staff shortage and other deficiencies the front desk staff, manager, and the breakfast matron were all wonderful, pleasant people.
Day three beds were made up, very poorly but at least the covers had been pulled up. I have stayed at La Quinta before so i was very shocked and disappointed in this latest experience. I spoke to the manager who was himself a new employee. He tried to rectify the situation by giving me a 20% discount on two of the 5 nights that i paid for but I assure you that $66.67 didn't go far in remedying this situation. I was charged and paid $147.40 a night for a hotel room that amounted to a pay by the hour motel stay.
I am very disappointed and felt it my duty to inform you that your brand will suffer a great deal if this is the new direction that LaQuinta is going in I cannot see myself as a customer again.
If you wish to speak to me, I can be reached at [protected].

Regards,
Brenda Taylor-Grevious

To start the exterior was neglected, and trash was everywhere, box springs stacked on the side of parking area, why throw away box springs (bed bug problem?) entire floor was sticky; a huge cockroach was in what appeared to be a spill never cleaned from previous guests, mold around sink faucet, mold in coffee maker, rust in tub grout and drain, built up dirt in corners in bathing area, dirt on walls, broken leg on refrigerator that froze food overnight, loud air conditioner blew air directly on me on the bed all night, then to top it all off asked to speak privately with the manager, he kept me waiting for 20 minutes, he saw me and was doing nothing so I left, I felt he doesn't care!

We checked in May 13 for 2 nights. The hotel was relatively full but the girl was very helpful and gave us an upgrade, The tub faucet leaked all night - could not shut it off, the vent above the toilet was falling down & there was no stopper in the sink. The bed had a dead tick in it - questionable if clean sheets were used but it was late so we slept on top. The next morning at breakfast; at 9 a.m. the lights and TV went off and the staff proceeded to take everything away even tho there were 8 people still in the dining room. We left at 10 a.m. and returned at 6 p.m. to discover that our room had not been cleaned. ENOUGH! The girl at the front desk was very apologetic but not very helpful. We will never stay in McKinney, Texas again.

I booked a 2 night stay May 7, 8 2019 at this location . Checked inn on May 7 into my suite room 302 when my wife opened the door to the room there was a man setting in the chair in the room half dressed . I went back down to the front desk and explained what had just happened he did not have a good answer for what had just happened.I told him we could have been shot walking into a occupied room.he apologized and told me they didn't have any more suites available I was not happy with the hole situation and told him we would rather not stay there. And I ask if I could get a full refund even tho I booked threw Price line and the had my rate listed as non refundable he told me I would be refunded for the 2 nights that he put on my credit card will see.Our confirmation # 89188EC003325 an cancellation #[protected]. This location should not be allowed to carry the La Quinta name it looks like a government subsidized housing with a lot of people that look like they were up to no good .We noticed this in the very shot time we were there an we will let everyone we know about this location.We will NEVER book at a LA QUINTA agan.

I'd like to report very unprofessional, rude and arrogant Manager - Ingrid Cambana at the hotel located at 34 Fishermans Way, Jupiter, FL 33477.

We had some issues during the delayed check-in on the day of our arrival April 15, 2019. Our room was not ready at 3 pm and it didn't make us happy to say the least. I asked the Manager to place us in any available room until they figure out what's is happening with the room we've booked. We were very tired after the long trip and needed badly to get to the room and get some rest.

Mrs. Ingrid Cambana was totally unapologetic, rude and arrogant while dealing with us. And instead of deescalating the issues she has made the matters worse. I had to call "Hotels.com" and get them in involved. After an hour of arguing back and forth with the Manager, we were finally given the keys to our room.

I'll will not go over the room details, even though the room was far from perfect. I just want to let you know that Mrs. Cambana is hurting La Quinta's image and, in my opinion doesn't deserve to be in the hospitality business.

I had reservations at Reno NV and reserved 3 day and needed to cancel one day. I called reservations and the woman cancelled my full 3 days the rebooked me for 2 days. She increased my rate by $20 dollars a night. I found this out on the emailed receipt. She did not tell me the amount or that she changed it. I was scammed. I am a senior and was scammed by this woman. I was never told to call the front desk or my "new" total. My original confirmation number was [protected] which she cancelled for $149 a night. She cancelled that one and rebooked me at $169 a night. She never quoted the "new" price. Again I was scammed by this woman. I saw it on my emailed receipt the price increase. I called reservations again and was transferred to Reno manager. She rectified the reservation and changed it back to the $149 a night. I will see if this is true when we stay there April 12 and 13. I cannot believe I was scammed by La Quinta.

Just spent the weekend at your company's Abilene Lake Road location and it was horrible to say the least. Upon arriving the check in clerk was pleasant and gave me a smoking room which I did request, upon entering the room even I could tell that NO measure was taken to diminish the stench of cigarette smoke. Instead of smoking in the room I choose to smoke outside so that my 14 year old daughter would not have to breath in MORE of the smell. Second the bathroom was not clean, the floor was filthy and the tub still had hair in it. The mattress was stained with what looked like blood and the TV didn't work. I requested a different room and was told they were fully booked. After numerous calls to the front desk about the TV I gave up. Waking up on Sunday morning my daughter was covered in bites, which tells me that the mattress has bed bugs. As the Corporate office I expect either a refund of $149.50 and a free stay at another of your locations in the Abilene area in the future. Please respond as soon as possible.