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KTM / Keretapi Tanah Melayu / services

1 Petaling Jaya, Malaysia

I am disappointed on how the way the ticket counter staff respond to travelers query. Today I wanted to go to terminal skypark and had ask the ticket counter on the right in line with McDonald's on how to take a ticket. She with a hostile face showed me the opposite counter. Soo rude, no courtesy to direct me to a friendly way. She respond 'pergi depan sana'.

So I went to the opposite counter also the same thing, just said 'pukul 9' and just hand over the token. How do you trained your staff to be a good customer services? I am working in the services sector and I have come across people like this but this is worse. Really make a bad day for me. I will not ride on this public transportation again.

Nov 18, 2018

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