Kroger
Reviews and Complaints

I called out for 4 shifts (which is completely ok) because of finals. I called on a Sunday saying I am not showing up for these certain days. When I go to clock in next Sunday, they tell me I am fired for not calling out those days, when in reality, I did. They also did not try to communicate to me during that week. So to sum it up, I got fired for something I didn't do and I got no warning/notice. I also have a call log proving that I called the store on that certain day.

I have no idea what your plan is for this location but it is terrible.
Ever since you got rid of all the seasoned employees and brought in the new ones has made this place a disaster.
I spend 45 minutes navigating through the isles, trying to find everything on my list, which I didn't, to get in line - 1st one in the line and still waited 10 minutes for a cashier to come who, didn't even know how to run the register. Asked for cigarettes and the cashier told me to go to counter and get them. I went to counter only to be told I cannot get them the cashier must. Went back to line, put my card in to pay and, was told I could no longer hit the button for credit and had to enter pin. I have NEVER used a pin for this card. Was then told this is new practice.
Please, when you change a process for accepting payments, it would be a real nice gesture to post a sign on the doors when entering. I would not have wasted my time had I known.
This is not the first problem at this location. Again, ever since you changed the layout - which makes no sense by the way and, got rid of seasoned employees - wherever you brought these new ones from, you should send them back.
We have been Kroger shoppers for over 50 years and I will never, ever, spend another dime at a Kroger.

Respectfully,
Debi Cobb
2341 Deblin Drive, 45239
513=374-3321

Went to Kroger on 03/12/16 and tried to use my debit card as credit. I was told that I had to use a pin number with a chip card. The cashier told me that all stores were going to this practice and the manger said the debit card needed a pin number or it would not work. I do not believe this to be accurate. On the same day I went to several stores and used my debit chip card as credit. Using a pin number is a very poor practice that could cause identity theft and or use of your debit card by unauthorized parties. I refuse to shop at Krogers until this issue is fixed. I believe it can be and sincerely hope it is.

My Kroger Pharmacy keeps running out of 2 of my pain medications all the time. They told me to call ahead so they can make sure to order more if they're running low but that doesn't work either. They kep giving it out to other customers and when I go in they're out again. It also takes them 3 business days to get an order in which seems long. I am stressed month that I might not get my meds. They send me to other Kroger's store out of my way or make me wait till I run out. I have always been nice to them but they refuse to order enough so they don't run out. I am in too much pain to run all over town to other stores and they say they're not allowed to order too much. Why does a new customer get my pills and patches when I've been a customer for 20 years? They keep apologizing but it's getting old (and so am I..)

I called the customer service, and was put on hold for 27 mins. Finally a woman identifying herself as "Vi...ki" or "Vi...ci" answered. She told me that the survey I took online would take 2-5 days to have my account credited with 50 points. I took the survey 2 days earlier, and the points have not shown up on the account, but it is the last day of the month, and I wanted the points in. She said she couldn't do anything about it. She said I should have done the survey on the phone to have the points credited right away. I told her I would do a new survey on the phone right then. She told me to "hold on", and before I could agree or disagree, she hanged up on me. I called the customer service line again, and was on hold for 57 mins. After the 57 mins, the same woman with the name, "Vi..." answered the phone. I told her I wanted to do the survey on the phone, and she hanged up on me again. This is what Kroger/Fred Meyer's customer service is all about. And their rewards point: if you do the survey online, it is up to them when they want to credit you the 50 points, which is usable only if you can make it to 100 points for the month. So, you might do the survey a few days before the end of the month, hoping that you would earn the points to make up the 100 points for the month that would be usable. But they will hold it up and give you the points the following month, making you waste the effort, energy, time, and the 50 points. It is a scam! And to be put on hold twice, for nearly an hour, and have the customer service person hang up on you, not once, but twice! This is their customer service!

This store has been our main stop for groceries for years, for at least a year they are out of normal stock items, advertised items, meat items and personnel running registers that are incompetent of handling that task. Today's mess is what promoted me to start shopping at the new Meier's. The registers don't get the prices changed to match item. Then when finished it would not take give me the discount, the cashier did not know how to resolved the issue, so rather than call a supervisor to the register, I'm told get out of line and go to the courteous booth. That person had to be helped to fix the issue and then I had to prompt the girl twice to give me a receipt to prove that the credit was applied back to my Visa, I ended out of the store with no record to show my gas discount. This store is in dire needs of an manager and the tech support to keep its prices corrected to the registers. WE have shopped Kroger for thirty years and will have to change stores to be assured that the transaction is correct. I have talked to other customers and its seems to be an all to common occurrence.

On the kroger feedback site, he entry ed cursor must be moved manually for each of the six separate numbers. On other websites the cursor moves automatically to the next entry. Online and by phone, for over one year, I have requested that the web site improve to the automatic cursor movement. Why can't kroger make this small change for the convenience of the customer?

The store manager was approach by supposedly another customer and told him that my 11 year old daughter was stealing the lip gloss by sticking it in her purse. Which she did not she had it in her had the whole time. I was also told that another lady saw it to. The manager tried to bribe us by telling that we could have the groceries for nothing or a gift card. Why would I except any of that when my daughter did nothing wrong. The manager even seen her put the makeup in my cart and wood not leave us alone.

I've been shopping at Kroger for almost twenty years and each year it just gets worse! I've seen giant rats running up the water drains in the store, stray cats, birds and mice. The products that are on sale each month there's always something that doesn't ring up right. There is no one around to help find things I can't find and when I hunt one person down they don't know either. There are no baggers (at least 50%)each time we are there so I have to bag it all myself. I have MS (Multiple sclerosis, so this is very difficult for me) I'm tired of getting home and seeing that the cashier forgot my coupons or that a sale price didn't come up right. I hate this Kroger anymore. There's nothing I can say good about it. I wish I could but even the meat tastes rotten, haven't bought it there for a while because of it. I've seen milk sitting on a shelf and watch a worker put it back in the fridge after I tell them. Who cares if it's rotten right? I've spent more time and money having to return to this store over and over. I'm done as the rest of my extended family! Martins and Aldis are far better in every way. U lost a lot of customers...too bad over things that could be resolved but never are.